As more and more reports of the main quest line characters are coming in, I wanted to just touch basis and update everyone on the issue. Some have experienced Homer and/or Martin traveling to Krustyland, but are unable to get them to return back to Springfield to complete the next quest. Some, like Wookiee (keep clear, some arm ripping may occur), have Homer in Springfield…but off in the “dark lands”. (Mufasa told Simba not to go over there. “Everything the light touches” people, sheesh.) So some get the lovely treat and experience of being able to look at their characters…but unable to get to them at all. In my experience, I have nasty lil Gremlins “hiding” in the dark area. I assumed they just timed out as they are no longer there. (Thank goodness for that 4 hour count down.) I still have not had a response on my issue, I will update when/if I do.
From what I am seeing so far, this has been effecting those with a LOT of decorations in their towns. (I have my 2D’s adding mass amounts of decorations. Wookiee too. See his post here.) But anyone else this is effecting, please let us know if your town is full too or just a few items. I am curious. Now…how to fix this? With ANY game issue as critical as this, please notify EA if the basic troubleshooting (like restart/log out & log in, store buildings, use another device to access your town) doesn’t fix it. This helps everyone out in that if the issue is wide spread and caught early, they can send an update “patch” to fix it while we are not too far into the event. Also, as with Krustyland glitch, EA is sometimes generous to effected users as well. In this situation, I would suggest this… You can see if there is anymore info by filling out the form here.. https://help.ea.com/en/contact-us/select?question=Character%20Stuck%20in%20Game You will need to just select The Simpson’s Tapped Out, then Lost/Missing Item, then **your device**. Click on the Find Solutions. If the information isn’t there or still not helping…to the right side of the screen will be a box that says “I still need help”. Once you click on it, It will redirect you to log in to Origin. Do it. Just use same info as you do to log into your game. From there you can seek further info, or just below “Email me”.
Or you can download Origin and contact them from there. Once loaded and installed, enter in you Origin ID (Same as game). Go to the “Help” area and select Origin help. You can opt for a “Live Chat” or have a representative “Call” you. Our reader librarychic1 had an issue with Lisa going missing in the “dark area”. Here is her experience. “All the trouble started when I decided to “rush” Lisa from the task — not quest — of Trick-or-Treating in order to get her started on “The Ghost in the Machine -App pt. 14” where Lisa needs to go to the library to research. I did this yesterday as I read your post about NOT rushing Lisa through the library Research task as there are surprises donuts — and to “question” Mr. Burns as he is the culprit.
Then Lisa disappeared. I had less than 4 hours (2 donuts) to rush her to get to the pt. 14 Quest when she was abducted… the rest you know. (comments here)Since I have not had much luck with the EA “Live Chat” I decided to try having them call me about this issue since I found out today via about 4 separate TSTO sites/blogs reporting the same problem. So EA called me within 15 minutes of making the request. The # on my caller ID is (866) ***-****, but I suggest filling out the onscreen form and waiting for a call-back.
I was originally called from someone in a different EA Dept. with an English accent (do not know if that is indicative of his location). I explained the issues to him and he patched me through to a TSTO “Specialist” …Being a “techy”, I could sympathize with the EA people I spoke with and told them I wanted to help solve the problem rather than complain that there was a problem.It was extremely important for them to log into my account as an admin so they could see for themselves. They took screenshots and we tried some trouble-shooting stuff which did not work. We tried uninstalling and reinstalling the Simpsons App. Then we went over the details of my iPhone device to make sure it was the most current. All along I just kept thanking them for their time & patience for helping me with this and told them what others reported. I also told them that my career is software and IT problem-solving so they would know I was trying to help figure it out. Nice conversation about our own Simpsons’ game experiences during times when we had to wait a bit for downloads. They went on your site/blog (he knew you specifically & respected your posts) and 3 other TSTO blogs/sites including the official EA & the Simpsons Wiki (which they participate in). the purpose was to look for similar complaints in order to come up with a solution to the problem we are all having & present it to the Developers as completely as possible so they can make a patch update. I was told the goal is to have the update ASAP but it could take a day.”
librarychic1 was able to capture a screenshot of Lisa lost at sea. The images are a lil fuzzy due to how difficult it is to capture, but you can see how far out to sea she is. The game won’t allow you to tap her at all.
( “I told them I was incorrectly informed by GameZino but did not know until you, personally, informed me.” —In regards to Gamezino, there is a TON of info online as to what took place. Please research it. As for the game, do NOT ever give out your Origin details to ANYONE other than an authorized representative for use of troubleshooting. If you have, change your password IMMEDIATELY. In short, NO ONE should make changes to your game but EA. Do not feel bad if you were misled, many were. Just be protective in the future.) So for those of you still having these issues, please still report them so they know just how far and wide it is spread. Also, any little information is useful in helping them to correct the issue properly for all devices.
Hang in there in the meantime. We hope to see another mini update soon to help with this issue.