Update 7/27/16 (from Alissa): Here’s the current direct link to contact EA: Contact for TSTO. Sorry this is the US link, but I believe it should help even if you’re in another country.
Bunny here. Putting on my glasses, getting out my pocket protector, and getting my magic fingers and thumbs ready to type those zeroes and ones. Basically…it’s Nerdy Time!!
For whatever various reasons, our game likes to frak with our minds and heads and nothing seems to quite go right. We panic. Throw our device. Scream. Yell. There may be many tears as well. Just slowly take your thumbs/fingers off the device or you may crack the screen. Lol. It’s ok. I am here to help. All of us are. Promise.
In this edition I will be covering probably one of the most asked questions I get. How do I contact EA?
I usually suggest contacting EA as a last resort. There is reason for that. EA will have you try the basic methods of troubleshooting before going any further on an issue. So I like to suggest to try the basics and then contact them if that didn’t work.
Since you are here, I assume you tried those basics. So without further annoyance from me…I will get to the point.
UPDATE 3-12-14. EA has changed the way you contact them. The version that follows is recent as of today. I have also noticed that some of the “options” to have them contact you are disabled during heavy peak times (like just after an update is launched.) So just keep checking back.
First of all, there is a main hub online for EA to see if others have reported the issue and if there is a fix. That can be found here… https://help.ea.com/en/the-simpsons/the-simpsons-tapped-out
The link above will take you right to the starting point of contacting EA for The Simpsons Tapped Out. Keep in mind you WILL need to log in using your Origin Account (same as logging into your game). This helps them keep track of the progress of the issue and access your game information to better help you troubleshoot.
The first thing you will need to do is start breaking down the issue. You will need to “Select A Topic”. Tell them the reason you need to contact them. Like “General Troubleshooting”.
Once you make the selection, the boxes below will change with some similar issues that have been solved and may help you out.
Still nothing? No help? Just scroll down the page and you will see a “Contact Us” on the bottom right hand corner. Click on that.
If you have an open case or had recently closed cases with EA, they will show on the next screen and give you the option to “Resume the Conversation” if you still need help on those items. If you don’t, and this is a new issue…then go to the lower right again and select “New Conversation”.
You will again see some helpful tips and topics on the side, but from here you need to select the device or “Select a platform” you are using that you need help with. Once you select it, the tips area will change to current issues with that device.
Still need help? Scroll to the bottom right again and select “Next”.
The screen to the center left will change and ask for a brief description of your issue. Fill in whatever the issue is that you are experiencing. Like, “Lisa has gone missing from my game”. Once you type the information in, the “Next” will be available to be selected again.
Now you will be shown a screen of contact options. Most of the time you will ONLY see “Email Me”. You will be taken to a screen to fill in all your contact info from there. (You can even attach pictures if needed, so take screenshots if you think it applies.)
There are times when other methods are available such as “Live Chat” or “Call Me” and it will give you a listed time frame of how long before someone will call you. (They do stick pretty close to the time frame they say. The number comes up as belonging to Electronic Arts when they call me and usually an 800 number.)
Now for the waiting game. I know it is hard and frustrating to not be able to play. If you are on our site, you are most likely just as Addicted as us and time is precious. You need your TAP TAP TAP fix. We get it. Just have a lil patience with them. There is a small amount of agents handling the responses compared to the millions of users. They are good at getting back initially pretty fast. They do work really hard to help out all they can.
Let us know if this has helped you out. Time now for this nerd girl to take off her glasses and go hide back in the corner where no one can see her.
All original art and content © Up All Night, LLC and TSTOAddicts.com
All Screen Shots of Game Graphics & Dialogue and Game Graphics from files ™ and © EA, Gracie Films and FOX