Bunny here. Putting on my glasses, getting out my pocket protector, and getting my magic fingers and thumbs ready to type those zeroes and ones. Basically…it’s Nerdy Time!!
For whatever various reasons, our game likes to frak with our minds and heads and nothing seems to quite go right. We panic. Throw our device. Scream. Yell. There may be many tears as well. Just slowly take your thumbs/fingers off the device or you may crack the screen. Lol. It’s ok. I am here to help. All of us are. Promise.
So here we are again. Got your 1’s and 0’s fingers ready? It is time to get technical.
The following are some general steps you can take when pretty much ANYTHING goes amiss in your game. One or the other usually helps. So give them all a try and see if it corrects the issue for you.
1: The “Trigger”- Go in and out of neighbors towns forcing the game to “sync”. Then go to YOUR Krustyland and into the menus. Then back to YOUR Springfield and the menus. This will usually “trigger” the game into syncing up all those missing issues and putting the game back to the way it needs to be.
2: Basic Restart- Log out of the game, restart your device, once powered back up, log back in. Check to see if issue resolved.
3: Start New -(This is the one EA usually tells you to do.) Uninstall the app from your device. Clear out all the cache and cookies to make sure nothing remains of the game. Then restart your device. Once back up, reinstall the app again. Log into your account. Check to see if issue is resolved.
4: Trigger Using Alternate Device- Sometimes if your device won’t fix the issue or even let you in your game, using another one will. (I have an iPod, Droid Tablet, and my Droid cell phone that all have the game installed. If you don’t have an alternate one, see if you can borrow a friends.) Make sure you are logged out of your game on your main device, otherwise you will get the message about being on another device. If you are unable to log out, no worries, just continue and play now.
Now for the steps…
*Log into your game as you normally would on the alternate device.
*Collect $$ and XP on all your buildings that are ready and from the thumbs up on completed characters tasks in your town.
*Travel to your Friends Town Main Screen.
*Go into the “Other Town“.
*Collect the daily 3 $$ and XP from the “Other Town“.
*Exit out of the “Other Town” back to the Friends Town Main Screen.
*From there, select “Log Out”.
Now go back to your Original/Main device you were using. Restart your main device. Once powered back up, log back into your game. See if issue resolved itself.
(There is a KABOOM/Nuclear method, however this is to the point of backing everything up, wiping your device, going back to factory settings…it is really not recommended for basic issues. So hold off before going to that extent.)
Beyond that, depending on issue, the next step I suggest is to contact EA. This is for two main reasons. First, they are alerted to the ongoing issue and the more complaints made the more attention is brought to it and hopefully the sooner it is resolved. Second, if it is effecting YOU greatly…they offer great gifts in return…like donuts for compensation. (This may or may not happen, but at least it’s worth the try, right?)
Now there are a few methods in contacting EA. You can open a ticket by submitting the details of your issue, email, live chat, or…even call them. The steps were in my prior post HERE.
As always, we are here to help in anyway we can. (I even try to harass…errr…I mean contact EA on our readers behalf to see if there is anything more I can find out too.) Just keep hanging in there. Glitches happen. This is still the coolest “Freemium” game to date. 😉
Now to go hide by my locker and wait while that cute guy with the crooked smile walks by. Maybe he will notice me this time. 😛
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