Hey there Hoppereenos. Bunny pouncing in to notify you of a trend we are seeing grow involving the Episode tie-in quest line.
From what we are seeing players that use their iPhones are playing the first part of the quest, Tapping 40 Guinea Pigs, no problem. The glitch occurs when the device is switched out to a secondary one. In most cases, the iPad.
For whatever reason the two devices are NOT syncing up properly. I am unsure if the game was completely logged out prior to making the switch or what steps were taken. What we do know is when the switch is made, the secondary device rolls back to the start of the quest…asking the player to tap once again 40 guinea pigs, but this time there are none to tap. Not a single guinea pig in site.
The basic troubleshooting does not seem to provide a fix as of yet. I am currently contacting EA myself to see if there is any resolve in place.
I would suggest ANYONE with this glitch to contact EA right away so they are aware just how far spread the issue is and what devices effected. This will allow them to correct it quicker and faster. They have already started a thread at the Help HQ on the issue too. These threads are monitored and managed by the same people that would be helping you via email, so please add your information there too as it will help them in finding resolve.
In the meantime, sit tight. I will update you if I receive anything further back from EA.
03-20-14 1:10PM EST UPDATE: Contacted back by EA. They are trying to gather all the information to help them narrow down the cause of the issue so they can patch it. They also suggest anyone effected to use the forum thread to notify them. I was directed to same link I already posted above. So please, anyone effected…report it to EA. It will help all the effected users in the long run.
03-20-14 5:00 PM EST UPDATE: There was an in market update released to a lot of Android and Apple devices. Unsure if this helped resolve the issue for some. Or if it was for other glitch issues, but go to your app market, download the update, and check none the less. Let us know if any of you are able to progress.
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