Hey there hoppereenos. Bouncing by with some information on the glitch we are starting to see trend more and more. The sudden missing skins for Willie #85 & Skinner # 600.
Normally what SHOULD happen is after you win a skin for your character, it is placed into your inventory (the lil brown cardboard box in the lower left side of your menu screens). They are located all the way to the end. However, with these skins something unusual seems to be happening to some of the players out there.
For myself in my A game (I play slow and Freemium in that one), I just got these two skins, got the pop up I won them, but I did not have to go to the inventory and place them into play…it was done automatically and the dialog started right off for their quest line, Game of Stones Part 7. (This can be common for these skins though.)
This is where it starts to get a lil odd for some players. For whatever reason they get everything the same up to the point of starting the new Stonecutter Characters on the quest, leave the game, but when they return… Willie’s & Skinners Stonecutter Skins are completely gone. No where to be found. It still shows them as being won in the Emblem Prizes, still shows the quest line activated for Game of Stones Part 7 that requires them unlocked, but the skins have vanished. They are unable to complete the tasks now. For some, even the Character group no longer shows them as even being awarded and instead back to transparent images.
This is what the task SHOULD look like with the characters won and completing Part 7 of the Game of Stones.
This is what it ends up looking like for some of the players that #85 & #600 vanish for. The task started, the other characters completed, but no sign of the two new won skins and now no way to progress any further on the main quest line. (Thanks to reader Marieke for their images.)
This is what any character with skins task bar SHOULD look like when you click on them. Notice the option to scroll left and right through the skin images and the plus and minus +/- to show and hide those images.
This is what the impacted players characters task lists look like after winning the skins. No sign of them even existing.
This is the impacted players Emblem Prize list. Notice that #85 & #600 still show as won. The Emblem count is still MORE than enough. But still no skins in play. (Again, thanks Marieke.)
I am in contact with EA on this matter and waiting for word back. In the meantime, I checked the forums and sure enough others are reporting the same issue. So what to do? First and foremost is Contact EA and open a ticket so they are aware who and how many are impacted by this glitch. Also, this impacts your game play and you may need compensation depending on how long the issue takes to resolve. (I am hoping once you hit the next prize level it will auto correct, or after collecting more Emblems…we will see.)
In the meantime, light up the EA forum boards with your information and push this issue to a priority. Add your name, device, etc to the list of others that are also impacted there. (You can log in using same email and password as you do the game. It is all still Origin linked.)
We will update if anything else comes in the meantime. Hang in there.
Are you having this issue? Have you reported it to EA yet? Did you post on the forums? Let us know.