Hey there Hoppereenos. Bouncing on by to help out with some ongoing and new glitches going on throughout and your Springfield and Krustyland.
HOW DO I UNLOCK THE HOSPITAL?!
First up, the Springfield Hospital. I touched on this glitch a few times in the past. You can find the most complete details HERE. Basically, you are going through the levels and somehow skip right on by unlocking the Hospital. Then you hit those higher levels and realize you just may need it. Many other players are still stating they have this issue. My best suggestion to you is this, try to use our handy Level Walkthrough Guide to ensure you completed ALL the tasks necessary to unlock it. If not, go back and redo them. Store all the buildings involved even to see if that helps to trigger it. Like put away the Control Tower, Burns Mansion, Library (because Smithers next quests seem to have a hinder on this issue). Put away Hibbert Family Practice too if you unlocked it. Then go through and replace them in order as they are launched into the game using the Level Walkthrough Guide.
Outside of that, you can add your info to the EA Help Forum Posts along with other players experiencing the same issue. It helps to bring attention to the problem. Also, don’t forget to open a help ticket to log the issue.
WHY ARE MY NEIGHBOR HANDSHAKES MISSING?
Many players are expressing that they are still getting alerts into their town of neighbors dropping by, but when they enter no handshakes appear anywhere. First things first, keep in mind that players can tap in BOTH Springfield & Krustyland. So if you do not see a visit in one, check the other. Also, there can be a delay in these pop ups. I have noticed that I have gone and cleared taps many times in my town and AFTER that I got the pop up saying that neighbor was just there. So…could be you are not looking in right place or a delay.
(They can come both through pop up notifications while in your game with and “OK” or through your device notifications as an alert.)
Beyond that, there are some people truly missing the handshakes. I did see a post in the forums on this, but no resolve yet. A few players have tried methods in fixing it, but it takes a LOT of time. Essentially it is logging out EVERY TIME you play and logging back in EVERY TIME. That can get quite tedious, and again…this worked for just this player…so it may not even work for you.
So my suggestion in all this is add your name to the list in the forum and keep and eye out to see if a resolution is found. In the meantime, alert EA and open a ticket on the matter.
WHY CAN’T I PLACE BALLOONS?!
Many are saying that they are unable to place balloons to unlock and progress in parts of the Penelope Questline. I am also seeing same thing in the Help forums.
There is suggestions that you need to be sure where you are buying the balloons and where you are placing them. If brought over from Springfield, they won’t work in Krustyland and vice versa. Also, if you have some left from past events (like last year) those won’t count either. So if you had bought a bunch when all the Turkey Day Balloons came into the game, these seem to add to the issue.
You need to make sure all the balloons you are placing are brand new just purchased from KRUSTYLAND ONLY! Hopefully that will help. Beyond that, my suggestion if you still have the issue is to contact EA to open a help ticket and also put your info in the forums too.
Hope some of this has helped you out. Let us know if you have any more questions or suggestions that have worked for you.