Update from EA: This is direct from the TSTO Facebook Page:
The link posted is here: https://help.ea.com/en/article/the-simpsons-tapped-out-potential-land-reset-issue-for-anonymous-players/
Hey Howdy Hey Tappers!
So there’s another update in the App Store for iOS only. (at least I believe it’s iOS only, I see nothing in Android) This update SHOULD fix the missing game issue if you were playing anonymously. However, it’s only going to fix the issue if you haven’t updated yet. If you’ve already lost your game, I believe it’s gone. You can still try to contact EA, but I do think it’s gone.
HOWEVER…if you’ve lost your game there is an alternate solution…there’s a great post on Reddit by Addicts reader skitch…it’s step by step instructions on how to restore your game if you played anonymously and had an Apple Backup. Check it out here
Also..please, please, PLEASE take this as a warning (whether you play on iOS or Android) and create an EA/Origin account if you haven’t already done so. Don’t risk this happening again. Creating an account helps prevent issues with your game should you need to uninstall TSTO on your device to correct an issue. It also prevents your down from completely disappearing…not only from issues like what happened yesterday, but also if something happens to your phone/device. Also, creating an account allows you to add friends in TSTO as well as play your game across different devices.
I know there are some of you who don’t want to create an account because you don’t “trust” EA with your info. Honestly all you need to create an account is an email address, that’s it. So if you have “trust” issues, make an email address to use just for TSTO and don’t use your real name for it. That way your personal info stays private and your game is backed up.
For those of you that don’t know how to create the account, I’ll be updating this post with instructions on how to create the EA/Origin account..
I just need to grab some screenshots. So give me a bit and you’ll see step by step instructions on how to do so. 🙂
Ok guys…how to create an account info is detailed below..
So here’s how to create an EA account if you haven’t already done so…if you see this on your Splash Screen that means you’re playing without an account:
If you’re new to TSTO you can either hit Login and follow the steps to create an account OR you can play through the tutorial and follow the instructions below. If you’ve been playing TSTO for a while follow the steps below….
Access your friend screen by tapping on the Bart and Milhouse icon in the lower right corner of your main Springfield…
Once in the friend screen tap on the handshake in the lower right:
That will bring up the Friend Screen…from there find the icon on the right that says EA Login…
Note…Logging in with Facebook will NOT save your game on EA’s server. Instead this just gives you access to your Facebook friends that also play TSTO. So if you want to backup your game create an EA account. After you’ve got that you can also login with Facebook to access your friends there as well….
That’ll bring up the login screen This is also the screen you’ll see if you hit login from the splash screen…From that screen tap Sign Up! (you’ll get free donuts for it too)
Enter your email…
Note if you have privacy concerns I suggest you create an alternate email from your regular one (use Gmail, Hotmail, outlook etc) just for TSTO purposes.
Clicking continue will bring up the rest of the Sign Up process…
Continue to fill out the info, just follow the instructions. Make sure you check that you’ve read and accept EA’s policy and TOS (read them..)…
And hit sign up! That’ll bring up another screen saying there’s already a Springfield on this device…
If you see this message make sure the level matches the level you were currently on….(you can also view the town to see if it’s in fact yours) and if it is just hit Yes. That will bring up the save screen..
Tapping Save will save your game!
And that’s it! You’ve now saved your Springfield successfully! Next time you see the Splashscreen you’ll see your town name in the lower left corner:
And there you have it…how to create an EA Account to save your Springfield! So what are you waiting for? Save your Springfield now! 🙂
I did an ios update last night, and have only just noticed i’m just over 100 donuts short.. My tapped out has been playing up, it did reset to level one even though I have an EA account, this issue is now resolved, but have know idea what happened to my donuts.. Anyone else have this issue? And how can I retrieve them again?
Contact EA and let them know. They can look into your account, see what happened, and restore them.
Has anyone had an issue with continuously losing money? My game on my Android tablet (with an EA ID) loses about $100,000 a day. I uninstalled and reinstalled, didn’t help. I contacted EA and they say I am making purchases, and I’m not! I changed my password and that didn’t help, either. Any suggestions?
Are you working on the redwood tree or money mountain?
Nope, those are done. It started with the gambling update.
Oh, wait , I am doing the redwood tree, I haven’t finished the money mountain but I haven’t worked on it for a while due to lack of funds (playing freemium). Are there issues with the tree?
No, the tree costs money to do. That’s why money is disappearing from your game. You have to pay each time you send a character on a task there
I knew it cost money, but I never realized HOW expensive it was! Never really looked at it. Boy, do I feel stupid. Thanks for not slapping me!
lol it happens more often than you think..
I still haven’t been able to play before the reset.
I created an E.A. Account and logged complaint without success.
Can somebody help walk me through? Am using iPad .
Oh wow! I was playing anonymously and lost my level 49 Springfield. My phone updated automatically so the EA update didn´t help. The link with the steps through an apple backup didn´t help as my PC/Windows conflicts with itunes and I wasn´t able to make one on my pc for months. I just wanted to contact EA through the above link and there it asks for the Mayem No of the new level 1 Springfield..I logged in again (like 100x before the last 2 days) and it was ALL BACK!!! I don´t want to be a drama queen but I am shaking! I was so sad about the loss, angry at myself and sure my game was gone forever. THANK YOU EA for working on it and THANK YOU GUYS for the link, heads up and all the great work every day!!! If anyone else hasn´t got his game back, don´t give up!! Now I try to cool down and catch up.. from now on with an account of course!
I’m sorry if I’ve posted this in the wrong place but everytime I visit friends my game keeps crashing it lets me claim two then throws me out! Is anyone else experiencing this?
Try uninstalling and resinstalling. As long as you have an EA/origin account