Wild West Bug Report: Old and New

Hey Howdy Hey Tappers!

Popping in to give y’all a quick roundup of the latest and greatest bugs impacting our pocket-sized Springfields.  (ok some are old…but many of you are noticing them more now..)

So if you’re having a problem with: Missing Neighbors, General Store Crashing, Missing Dirt When Visiting a Neighbor, Where’s Maggie…this is the post for you.

So now let’s get into it, shall we?

Addict Tech Support

Let’s start with a bug many of you may not even realize you have…

Missing Neighbors Glitch

Neighbor Iconfriends Neighbor Iconico_mhud_friends_thoh2015

So we’re seeing more and more reports of this in the comments.  You suddenly realize you’re missing a neighbor and a lot of you just think someone deleted you.   However, it may not be that simple.  There is a missing neighbors glitch going around where you can’t see a friend, but they can see you.

Currently, Wookiee is impacted by this.  In many of our towns, mine and Bunny’s included, Wookiee is simply missing from our neighbors list.  Now we know Wookiee wouldn’t just delete us (especially knowing that we know where he lives 😉 ) , so we approached him about it.  He didn’t delete us.  In fact he still sees all of his neighbors.  Unfortunately, his neighbors don’t see him.

Boom…Missing Neighbor’s Glitch.

If you’re noticing this is happening to you, i.e. you’re missing a neighbor.  OR if you notice you’re not getting friend visits…you’re most likely impacted by the missing neighbors glitch.

Resolution: Right now there is no fix for this.  EA is aware of the problem and their working on it.  If you think you’re impacted my best advice is to contact EA directly.  Personally, I always think it’s better to contact directly (as frustrating as it can be) so they can look into your game and see you’re impacted too. At the very least, if you simply don’t want to/can’t deal with EA, add your Me Too to the forum thread, which can be found here.

Frozen General Store/Game Crashes When You Try and “Hand In”

ico_mhub_generalstore

This is a bug that’s impacting more and more of you.  You try to hand in resources at the General Store and your game freezes/crashes every. time.

Resolution: If this is happening to you, first know that EA is aware of the problem and they’re working on a patch.  Even though they are aware of the problem I still ALWAYS recommend letting them know you’re impacted too by contacting EA directly.  Personally, I always think it’s better to contact directly (as frustrating as it can be) so they can look into your game and see you’re impacted too. At the very least, if you simply don’t want to/can’t deal with EA, add your Me Too to the forum thread, which can be found here.

Second, DO NOT PANIC!!!  I know it’s frustrating and you feel like you’re miles and miles behind.  But, even though it feels like it, you’re not.  Continue to collect resources (such as Hats and Pickaxes) and build up those totals.  Once it is patched simply turn everything in and you’ll catch right back up to everyone else.

This means that even if it doesn’t get patched until Monday, the day before Act 1 ends, you’ll still be ok.  As long as you’ve been collecting your hats and pickaxes for trade ins.

So while it is frustrating…you’re not out of it and as long as it gets patched before Act 1 ends you’ll be able to get all of the prizes (as long as you continue to collect the pickaxes and hats.)

Inability to see Dirt & Dirt Roads in Friend’s towns…

icon_dirtrivertiles icon_dirtroadtiles

Just as it says, you can’t see dirt while visiting a friend.

Resolution: This is another known issue, and EA is working on it.  Even though they are aware of the problem I still ALWAYS recommend letting them know you’re impacted too by contacting EA directly.  Personally, I always think it’s better to contact directly (as frustrating as it can be) so they can look into your game and see you’re impacted too. At the very least, if you simply don’t want to/can’t deal with EA, add your Me Too to the forum thread, which can be found here. 

My Where’s Maggie Game Freezes (or My Timer Is Giving me Less Time Or I’m not Getting Donuts)

Where's Maggie Countdown Timer

Just as it says…the game either freezes on you, you don’t get the donuts you’ve won or the timer appears to be giving you less time.

Resolution: First the timer.  If your timer is giving you less time, check to see if you’ve stored buildings recently.  As the timer will reduce if you’ve reduced the number of places Maggie can hide.

Missing donuts….on this one, contact EA directly.

Freezing…this has been going around for awhile.  EA is aware of this one, and they’re working on it.  Even though they are aware of the problem I still ALWAYS recommend letting them know you’re impacted too by contacting EA directly.  Personally, I always think it’s better to contact directly (as frustrating as it can be) so they can look into your game and see you’re impacted too. At the very least, if you simply don’t want to/can’t deal with EA, add your Me Too to the forum thread, which can be found here. 

And that covers most of the basic glitch questions we’re seeing in the comments.

Oh and a couple of things to note…since I keep seeing these asked over, and over, and over again in the comments…

This icon:

ico_badge_animatedjob means visual task.  So when you see it in your task list it just means that task has animation that you can see.  (we’ve covered it in multiple posts, but more specifically here)

And yes, if you’re down to a short time on your task bar you can speed up the task for free.  It’s not a glitch, it is intentional.

Are you experiencing any of the glitches/bugs with the event?  Smooth sailing for you so far?  If not, what are you experiencing?  Sound off in the comments below, you know we love hearing from you!

246 responses to “Wild West Bug Report: Old and New

  1. This game app is how old now? These bugs should not occur – no excuse!

    Here’s another one to add to thee list – EA was nice enough to offer more Land in your Springfield, but still caps how much Decor you can have in your Springfield (before you get a warning!) – why not increase that Decor level for pete sakes! At least you’ll encourage me to purchase Decor! Yeah this isn’t a bug report, just an honest gripe which I think deserves attention!

  2. I also can’t play anymore.
    Estate is 0, wild west is gone.
    Get old stuff to do. So i’m stuck

    • me too
      very, very disappointed to find my case 23669047 marked resolved when I am still missing out on to current event and still missing so much on my play results

      if I did not have friends that I was engaged in playing along I would have just tossed this game off as more EA rubbish

  3. What about the current glitch with the update celebrating the holidays? I have to go through the whole beginning again, but I’m stuck (for the gold digger thing), because Apu was already selling pix axes before this “update” began. How do I contact EA again? This is really messed up! It’s preventing me dorm getting my last prize on the Act One prize thing!

  4. I am at level 59, but when the game is starting me off at level 1! The title page has my user name and current level but when I tap on continue it starts the short clip u see when first starting this game! Pls Help. 😩 Also i can get on to the Simpsons Tapped Out Forum page….

  5. Hi Everyone,

    I got a Problem with shredded ned, it seems he lost all of his shorter tasks…only unanimated 12h and 4h tasks are in the List 😑 Normal ned has his normal set of tasks…any adwise? I think it Happens around this new gil Deal 🤔

  6. Is anyone else having the problem where after visiting about 6 friends, tapping Bandits and receiving Tools/Hats, tapping the Bandits no longer gives you Tools or Hats but just Money and XP?

    sadiemaulden

  7. Maddiethecool101

    Okay- so I finally reached a technical specialist yesterday who was great. (Like others, we had wacky random old event tasks, lost all Wild West progress, couldn’t craft, etc) He was able to get bring the Wild West event back up to the completion of Act 1. Still cannot craft nor see any bandits but hopefully it will start again with the upload of Act 2. However, my daughter just realized that Springfield Heights progress (and all of our maxed out crafting currency) was wiped clean. Ugh! Looks like I will be checking back in again on Monday with the specialists…..
    My advice: speak to a supervisor or tech specialist. They are very helpful.
    (The Mom)

    • exactly what I am seeing too

      and none of the usual resets work

      very, very disappointed to find my case 23669047 marked resolved when I am still missing out on the event and still missing so much on my play results

  8. What happened to Shredded Ned’s other tasks? Two days ago I found I could no longer send Ned on his 60m and 4h tasks. What gives? I like having him trim the hedges.

  9. My shredded Ned has lost his 4hr visible “Trim the Hedge” job. I hope it’s not gone for good or just for the event.

  10. When I started my game this morning, I was suddenly warped to Act 3 … I’m collecting guns now too, but can’t do anything with them. Also Act 1 is done so I missed the last prize.

    On top of that, A whole slew of older quests have started again. Easter, The space thing, Marge’s cleaning quest …. 8 or 9 older stories just popped up again.

    Anyone else had this? I’m particularly bummed I can’t finished act 1 now.

    • I’m stuck on Fist full of Bothers part 2 and it wont let me send anyone on the tasks. I’m still in Act1 though.

      I also had 8-9 quest dialogs started up again last night. One of mine was when I bought Barney and the Bowl-a-rama with a donut refund. I now have 2 bowling alleys and I got 130 donuts without spending any.

      This was right after Homer finished getting free gifts at the bank for opening accounts.

      Kind of bummed being stuck but there are the donuts. 🙂

  11. This may not be a glitch it might just be how things are working in my game but I have over 2000 pick axes and seem to earn them just as fast or faster than I can use them with out ever having to send Apu to sell overpriced stuff. It doesn’t seem to be making a difference in me earning the prizes I am almost done earning the prizes for this act. Just thought I would point it out and see of you guys have any insight. Thanks!

  12. OK new problem. When my game did the relive the past glitch I started collecting guns which I could not exchange and now the update removed that from my game I lost hundreds of guns and has put me days behind now because I couldn’t exchange anything. How do I contact ea support please. I know I saw it somewhere but can’t find it thanks.

      • I talked to them and basically they don’t care about what players lost what. It’s a special event and if their glitches cause you to miss out then oh well. Not happy at all with ea! I’m a max player that has paid money out just like many other players and to be treated like that is absurd. If it wasn’t for the love of the Simpsons and the hours and hours of my life I would just walk away all together. It’s very sad and aggravating that they know that there are many problems and offer nothing for the people who have spent a lot of time to get somewhere and lose it. I lost the past 3 days of progress and everything I collected during the time. They said spend donut’s to catch up lol not happening!! Sorry for the rant but I think everyone having issues should call them and maybe they will listen. Guess I’m just missing out on this one.

        • Umm here’s my suggestion. Call and get someone different. If they’re still nasty to you, ask for a supervisor. Typical EA reps are NOT like that, and they are accomodating for issues such as this. Whomever you got, clearly has no customer service skills and really shouldn’t be working there. You will find friendly and helpful EA reps. It’s just unfortunate that sometimes you get a nasty one like that. And honestly, whenever that happens try for someone else…or ask for a supervisor.

          • I talked to a few people. They said that there is no way to confirm currency and they do not reimburse it for events. I told them I could show them pics of the glitch they didn’t care. Nothing we can do. If you lost progress or anything else were just out. Thanks for all your help though you guys are great. I told them to come here and read the issues.

  13. Maddiethecool101

    Our game crashed visiting neighbor’s. Started reliving past events. Closed game. Started up again and lost the ability to play the Wild West event. Seem to have lost all progress on Maps (20,000 plus). 4th time contacting EA. They thought the issue was fixed once but unfortunately it is as not 😭. Sigh. Hope fixed soon – having fun with this event.

  14. Can’t place dirt around Springfield gorge.

  15. Two new bugs for me. Starting yesterday I am longer hearing any sound when I have prospectors in my town. And today I’m not getting the bandit icon in the character locator when the hideouts are ready. I will survive. 😬

  16. Don’t know if this is confirmed but my on Android tablet I’m now 10 days … 50 neighbor visits… zero bonuts. Not usual. I’m really missing those bonuts 🙁 Can someone confirm bonuts from neighbors? Another glitch? Thanks.

  17. I am getting a glitch where my krusty burger is not generating bandits at every 4 hours. It generates them randomly and keeps changing its ‘remaining time’ .

    • I think mine is doing that too…it should be available at the same time as Simpsons house, Flanders house and Kwikimart … but when I look at the timer on Krusty Burger it’s got a countdown that’s not in sync. I’m sure I have not been to that part of my town, so I didn’t collect the bandits yet. Odd.

  18. Julie (jsander321)

    This isn’t about the Wild West update specifically – but I have only noticed it since this quest update hit – The Human Statue has wandered off his confines of the boardwalk and onto the streets of Springfield!! I noticed this today as I was clearing my tasks. I’ve been playing since the end of The Stonecutters event and this is the first time I’ve EVER seen him off the boardwalk tiles. Wondering if this is his new thing or just a glitch with this event as well?

  19. I have one serious issue!! I am reliving PAST events aka easter, st patty, space, sleeping homer etc etc!! What the devil is going on??? I just received 13 donuts and a space shuttle AGAIN!! Very Weird!!

    • I had the same issue. Forced it closed and when I reopened it was back to normal except I lost everything I collected during the time it was glitching

  20. Not sure if it’s been mentioned anywhere but I noticed a glitch the other day in my Krustyland. Everytime I try and delete any paths ( in KL) the game crashes. Tried restarting my tablet and a few other tricks but same thing happens.

    Anyways it’s not a huge concern for me personally, I’ll just wait for a bit to revamp my KL. Was mostly just curious if this was a problem anyone else has experienced with the new update.

  21. I’m not sure if my comment went through.

  22. Hello all – my Android device had a Play Store update today for TSTO. After loading it, I was able to use the General Store for the first time since Thursday. Since that was my only (though rather big) issue, I think I can keep things moving along.

  23. I don’t want to jinx myself… but I am not currently seeing any glitches in my game. However I didn’t know that the Maggie counter is linked to how many buildings you have in your town so thankyou for that 🙂 (My timer is 1:18… what’s the highest it can go?)

  24. Fi think my game is about to blow up!! I did a update and it started all the events from the past year or so! Halloween, Easter, Superbowl, Christmas,Easter and others!!!!!!! It took me 30 min just to get through all of them talking. I have Christmas elves in my Western town. And my event says it’s in the 3rd part with 0 seconds left and I can’t turn anything in to get rewards. It wants me to replace the rocket. I just can’t even remember everything it’s doing! Please please help! I would post pics but don’t know how.

  25. I’m getting numerous “Bloodbath Gulch” signs. Every time I visit a neighbor and return I am given the option to place a new sign. I did this until I got bored with it and couldn’t think of anything creative to do with dozens of signs.

  26. I too am getting old event glitch…and i can’t confirm for sure..but may have gotten 13 donuts from the 4th of July dialogue …
    and not sure if this is a glitch or I’m just dumb..but leveled up my town plaza and unlocked job for moe…but can’t find his task..I’ve clicked the exclamation for plaza…but don’t see anything for moe!!

  27. Every time I pop into my Springfield (either by loading the app or coming back from neighbor towns), I get a new Bloodbath Gulch sign in addition to the one(s) that are already there. If I store it and then try to place it, it says that it’s already been built and then disappears from my storage.

  28. I got the “Free” rush option several times. But it was NOT free – donuts were removed from my account for rushing completion of the task. The most recent time involved sending 20 Springfielders to eat a Fleet-A-Pita. There was about 10 minutes left on their 4 hour task, and taking the “Free” Rush cost 1 donut per character (I stopped after 3). I also had the game remove 6 donuts for rushing another quest that was marked as a Free rush.

  29. What about the your device is too full bug? I know a few people who have that. I can’t load mine and I have 1.5gb free!

  30. Yesterday I was clearing bandits and one of them was literally walking on water off the coast of Springfield Heights!

Leave a Reply