Error Logging In to TSTO

Hey Howdy Hey Tappers!

Many of you have been reporting about issues you have getting into your game.  It tells you that you’ve been logged out and then when you try to log back in it tells you there’s an error and you can’t get back into your game. (And Patric wrote about some issues over the weekend)

We’ve seen this before…just a few months ago.  And it impacted a certain segment of the TSTO Server.  EA is aware of this too…in fact last week they made a post on their TSTO Facebook Page to indicate what to do if you’re impacted:

Those links are:

https://signin.ea.com/p/web/resetPassword?execution=e1628976549s1

And

https://help.ea.com/en/contact-us/new/?product=the-simpsons-tapped-out

Initially I didn’t think too much of it (which is why I didn’t post about their post over the weekend).  As it’s happened before, and usually once EA is aware of it it’s resolved quickly.

However…it’s now becoming more widespread.  I’m seeing loads more reports of the lock out happening.  And in fact it just happened to me about 30 minutes ago.  My game worked fine all day…and then all of a sudden I was locked out.

However, I was able to get back into my game, by following the reset password method.  So I do recommend trying that.

It is concerning that it’s becoming more widespread, and hopefully EA can resolve the issue soon for everyone impacted.

And I know the question on everyone’s mind is….are they going to extend Halloween?  At the moment, I don’t think it’s widespread enough to cause them to extend the event.  It’s very rare that we see them extend an event unless nearly every player is impacted.  So the best thing I can tell you to do is try resetting your password, or contacting EA to get back into your game as quickly as possible.