Hey Howdy Hey Tappers!
Well, it seems we finally have a resolution to the Rollback Bug. While it doesn’t seem to be the solution/resolution many of us were hoping for EA has come out with their plan to “fix” to Rollback Bug.
Many of you who have reported the bug to EA should have received an email yesterday about their solution to the problem. Thank you to many of you who forwarded this email to me. Too many of you to name, but I appreciate you all taking the time to pass the info over to me. And yes, you all got the same email.
So what does it say? What’s their solution? Let’s take a look…
Here’s one of the emails that was forwarded to me…
Thanks for sticking with us. We’re sorry you had to wait so long on this issue.
The idle character button caused problems for some players in The Simpsons: Tapped Out.
What are my options?
We have two options for you to pick from:
We can roll your game back to a previous save. You’ll lose progress and Donuts from today until the rollback date, but you’ll get 50 Donuts per week of lost data. If you have receipts, we can restore the Donuts that were bought during the rollback period. Just attach them to your case when you respond. You will also be required to remain logged out of the game across all devices for 48 hours after we confirm rollback. This final step can help prevent it from happening again.
We can give you a brand-new Springfield: It won’t be the same as your current Springfield, but you’ll still have your level and can continue playing your game. If you have receipts, we can replace the Donuts you bought before the template land was applied. Just attach them to your case when you respond.
We’ll also be giving you an additional 100 Donuts to get you back up and running.
Let us know which option you’d like to go with through My Cases.
Is this issue fixed?
It’s possible that this could happen again, but we’re doing our best to prevent it.
Where can I go to see the details of this case?
Review this case and your entire case history on EA Help.
Where can I go if I still need help?
We’ll never ask for your password and you should never give it out—Keep it secret. Keep it safe.
Find more account security tips on EA Help.
So obviously the options aren’t great. You can either have your game rolled back (which is something we mentioned in our original post) OR they’ll give you a brand new Springfield. It seems to me, from what the email says, that the brand new Springfield is basically a nuked version of your town. You’ll have the same level and characters but it’ll be a different game. I’m not 100% sure if that’s accurate, but that’s how i’m interpreting it.
If anyone has talked to EA about it, let me know what their explanation on a new Springfield was.
UPDATE: Here’s a link from Hobbesisreal in the EA Forums with a better description of what EA told him, my advice is to read what he says before making a decision.
Also, some of you are saying you didn’t get an email. I don’t know what to say to that. I know a lot of players received this email, so if you didn’t try calling EA and see if you can get some kind of update. I know they look at this site, so they should be aware that it’s now public knowledge.
So as we discussed it the Addicts Live episode about the Rollback bug, I believe the Rollback Bug is a server-specific issue. So it appears that it’s not something they can fix with a patch since it’s not impacting every player. Their only solution is to move you to a different server (new Springfield) or roll you back to an earlier point.
It does appear, for those concerned they may get it, that they’ve worked to resolve the issue from spreading further.
Either way, the options aren’t the best in the world but at least they’ve finally put out some solutions to move forward. Not what many were hoping for, but at least they’re working out some compensation for players.
Which option should you choose? I have no idea. If I find out more info about the new Springfield I’ll certainly report that to you guys, but without that info, I couldn’t tell you which option is better.
Thoughts? Comments? Wanna just vent? Feel free to do so in the comments below…just keep the venting PG.