Town Portrait Bug Thread

Hey Howdy Hey Tappers!

So last night Town Portrait was introduced to our games…provided you downloaded the app store update…and as is common with new features in this game, this one has a few bugs to work out.  MANY players are having great success once they get the hang of it, still, others are having some issues.  In particular, loads of problems I’m seeing for players who use Amazon devices.

So here’s one single post to list all of your bugs/issues/questions about Town Portrait.  This way they’re in one place, EA can view your problems and if it’s fixable others in the community can assist.  So if you’re having issues with your Town Portrait feature post your comment here about it, and we’ll see how we all can help! 🙂

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125 responses to “Town Portrait Bug Thread

  1. I have both a Kindle Fire HD 8 and a Kindle Fire HDX 8.9 but the issue with the zoom only appears on the newer HD 8. My much older HDX 8.9 appears perfectly normal.

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  2. Haven’t played in weeks. Too large to use

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    • Mine is still ZOOMED too. I plan on quitting if its not fixed in the update. 5 days to go.

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      • I have been playing all along on my Fire 2015, even though not being able to zoom out makes things challenging. I have just been planting buildings all in a row out of the way. I really hope it is fixed after this event, too.

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    • Going on about Day 5 for me. Really upset about missing out on all the event items but playing with the game zoomed way in has sapped the fun out. EA needs to fix it after the event ends.

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  3. I cant zoom out either on the Kindle Fire HD. Also I get an error when I try to take a picture of the town. I have 1.3 GB on internal space left and 29 GBs on the card.

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    • They’ve (EA) just got us all in limbo. Maybe they’ll do something to fix it, maybe they won’t. It’s been ZOOMED since the update, almost 2 weeks ago! We can’t build like this. I’ve called and spoke to someone, it was NO HELP. They said to post on their EA/Simpsons Tapped Out Forum, that is the best way to get Customer Service’s attention. I’ve posted on their forum 3 times so far.. there are others too. We’re not the only ones. I’m hoping we’ll get a fix/patch/update soon. Fingers crossed. I can’t take this much more.

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  4. Please, please EA zoom us back OUT!!!

    Liked by 2 people

  5. I keep checking this post to see if there is any new news on the Fire Tablet Zoom debacle. I guess we are still at a wait and see point 😦

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  6. Glad to know just not me but sad that they are not taking it seriously…been playing for years and barely doing the event as the game is all but unplayable with the zoom feature stuck!

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  7. I contacted EA as well, their response to me was they are aware of the zoomed in issue, but it’s a “manual” issue of zooming in and out, not something that can be ” fixed” ! And was offered 10 donuts if I agree, that it’s me who suddenly can’t remember how to zoom out! Guess is fire tablet users are not being heard at all.I m going to keep writing them about this and suggest every one that has this issue do as well.

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  8. jessica faircloth

    i also have this same issue where i cannot zoom out and so does my husband.

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  9. Richard A Roberts

    Said that I cannot take a picture because not enough storage available.
    I have 2.4 Gig available.
    Please help.

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  10. Since I tried the camera I haven’t been able to zoom out.

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    • Willowluvluv 😼

      Actually, even NOT trying the camera still gets you the zoom error. We only clicked it on one family account. The others ignored it to see if it would keep them from having the problem. No difference. One thing however that I’m not sure if anyone mentioned, but all of us noticed, is after it slips to zoom glitch, camera feature disappeared totally.

      Like

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