Bunny here. Putting on my glasses, getting out my pocket protector, and getting my magic fingers and thumbs ready to type those zeroes and ones. Basically…it’s Nerdy Time!!
For whatever various reasons, our game likes to frak with our minds and heads and nothing seems to quite go right. We panic. Throw our device. Scream. Yell. There may be many tears as well. Just slowly take your thumbs/fingers off the device or you may crack the screen. Lol. It’s ok. I am here to help. All of us are. Promise.
YOUR GAME RESTARTED TO LEVEL 1!!! PANIC!!!! AAAAAAHHHH!!!!!!!
There really is no reason at all to panic. Honestly. You actually will run into this from time to time. There is no reason to worry at all. A few basic steps or a lil time and you will be back up and running just fine. Just remember, we are here to help out and walk you through it the best we can.
The biggest thing to remember is to NEVER CREATE A NEW GAME! If you do, you will lose all you have worked for. Just follow our helpful steps below to recover your game.
Here is what to do:
First, check to make sure you are actually still logged in to your game. Sounds silly, but it does happen. From time to time our device manufacturers send out updates that may cause a reset to our device we are unaware of or don’t notice. Also, you may have uninstalled/reinstalled the game or cleared the data creating the log in info for your game to be lost. Not a problem. You just have to log back in.
On the Splash Screen you should see an option in the lower left corner to login to your game or your username. If you see the option to log in it means at some point you were logged out. Just tap on it, enter in your email and password, and then you should be back to normal again.
Logged In
Logged Out
Now there will be a time or two that the option to log in from the Splash Screen won’t be available. Just a spinning donut (or like below, just a spinning donut and load screen after a reinstall).
You can try to restart your device or try an uninstall/reinstall again, but the Login option may still not come up. Still don’t worry. Just a lil bit of time and some tapping and you can log in another way.
You just start playing the New Game from Level 1 (it will be ok, us Addicts have had to do this too). You will be walked through the start of the game, build Simpsons home, unlock Lisa, build Kwik-E-Mart, unlock Apu, and directed to the “Other Springfield” by Frink. Just keep on tapping through until you have the ability and the option to tap on Bart and Milhouse and go into your neighbor screen. (This really does go by quickly.)
From there, tap on Bart and Milhouse again and you will see the pop up info for the neighbor management. 
Look to the bottom right corner for the option to “Add Origin Friends”. Tap on it.
You will now be able to get into the log in screen. Just put in your email and password and you should be back to your game again. 
Of course the EA help forum has a post on all this from a while back you are welcome to also take a look at HERE.
Beyond that, depending on issue, the next step I suggest is to contact EA. This is for two main reasons. First, they are alerted to the issue and have the ability to help recover a lost account. Second, if it is effecting YOU greatly…they offer great gifts in return…like donuts for compensation. (They may or may not offer this as it really is a case by case option… but at least it’s worth the try, right?)
Now there are a few methods in contacting EA. You can open a ticket by submitting the details of your issue, email, live chat, or…even call them. The steps were in my prior post HERE.
As always, we are here to help in anyway we can. Just keep hanging in there. Glitches happen. This is still the coolest “Freemium” game to date. 😉
Now to go hide by my corner and wait while that cute geeky nerdy guy with the crooked smile walks by. Maybe he will notice me this time.
***Bunny****