Category Archives: Troubleshooting

Addicts Housekeeping Notes: Osaka Post Updates, Airplane Timer & Cleatus

Hey Howdy Hey Tappers!

Just a quick post about a couple of changes we made/issues we’re seeing from you guys in the comments….

First on the Osaka Flu

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I’ve updated the post to correct my mistake about the payouts when you level up..Now that I’ve had this (leveling up) happen to me, and leveled up, I can tell you that when you level up you’ll add an additional Osaka Virus to your town.  So you can end up with a total of 5 Osaka Viruses roaming your town…

Now on the Plane Ticket Timer..

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Many of you are noting that your Timer isn’t working.  You leave the game and it doesn’t continue to count down from the 20m mark.  Instead it restarts at 20m when you go back into your game.

Of course you should contact EA with any bugs you’re experiencing in your game, you can contact them here.

But an Addicts Reader has posted a solution that’s worked for them (I also put this at the top of the Norbert post):

On kindle hard close kindle. Start again. Open tsto. Keep game open until first 20 min cycle completes. Stay in your Springfield. Keep it active . Do not visit krusty land. Do not visit neighbors. This fixed it permanently for me. Only have a Kindle to check it on though.

Although they state this works for Kindles, try it on other devices as well if you’re having a problem.  See if that helps.  If not, contact EA.

And finally on missing Cleatus…

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A few of you are reporting you’ve stored him initially and he’s disappeared. I would remind you to check your entire inventory for him (not just the character section), as there are times when new characters (and items) aren’t categorized yet.

If you’ve checked your entire inventory and you still can’t find him than contact EA, you can contact them here.

And that’s it my friends.  A few notes about issues we’re seeing!

I’ll be back in a bit with some more pressing Should I Buy posts…including the returning items that are leaving our games shortly…

 

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Lingering Winter Event Bugs

Hey Howdy Hey Tappers!

Just popping in real quick with a couple of notes about issues happening in the game that we’ve been seeing over and over in the comments over the last week or so.  I meant to get this done last week, but work just got crazy so here it is now for those of you who haven’t already asked in the comments…

So main two things (and i’m sure more) are going around in the game right now…Martin’s Ice Castle Task and the XP bar getting stuck an an open box.  Here’s a quick look at how to address each issue…

Addict Tech Support

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EA Origin Servers are Having Issues…Merry Christmas!

22 December: Problems at EA

EA is having issues since 10:48 AM EST.

This is from the alert status at downdectector.com.

No way of knowing how long the problems will persist, but it is creating a problem with logging into the game, give you a “YOU HAVE BEEN LOGGED OUT” message. Even using your proper Origin ID does not solve the problem.

WHAT TO DO???

Wait it out.  Do NOT go through the nightmare of trying to reset your password, or contact EA for help.  We will give you a notice when the issue is resolved.

So relax. Go watch a nice Christmas movie…or learn all of the words to “Here we come a Wassailing”…or better yet, MAKE some Wassail. It is LOADED with happy holiday booze.

Chillax. This is par for the course…

UPDATE– The system seems to be back up, sporadically. Make sure you use your Origin email and password… do not be freaked out by “your game has been logged into another device.”  It is just the system resetting and recognizing your padular device.

 

Error Logging In to TSTO

Hey Howdy Hey Tappers!

Many of you have been reporting about issues you have getting into your game.  It tells you that you’ve been logged out and then when you try to log back in it tells you there’s an error and you can’t get back into your game. (And Patric wrote about some issues over the weekend)

We’ve seen this before…just a few months ago.  And it impacted a certain segment of the TSTO Server.  EA is aware of this too…in fact last week they made a post on their TSTO Facebook Page to indicate what to do if you’re impacted:

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Those links are:

https://signin.ea.com/p/web/resetPassword?execution=e1628976549s1

And

https://help.ea.com/en/contact-us/new/?product=the-simpsons-tapped-out

Initially I didn’t think too much of it (which is why I didn’t post about their post over the weekend).  As it’s happened before, and usually once EA is aware of it it’s resolved quickly.

However…it’s now becoming more widespread.  I’m seeing loads more reports of the lock out happening.  And in fact it just happened to me about 30 minutes ago.  My game worked fine all day…and then all of a sudden I was locked out.

However, I was able to get back into my game, by following the reset password method.  So I do recommend trying that.

It is concerning that it’s becoming more widespread, and hopefully EA can resolve the issue soon for everyone impacted.

And I know the question on everyone’s mind is….are they going to extend Halloween?  At the moment, I don’t think it’s widespread enough to cause them to extend the event.  It’s very rare that we see them extend an event unless nearly every player is impacted.  So the best thing I can tell you to do is try resetting your password, or contacting EA to get back into your game as quickly as possible.

EA Origin Server Outage Reported

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Yes… there is a problem with EA’s origin server.

There is no way to know when it will be back up…but if you are getting Error messages…or “you hav been logged out,” you are not alone. As in millions of players.

So…chillax.  Do something else and don’t panic.

It is likely another DDOS attack…which seems to be part of the new “fun” hackers from Russia have these days.  But, hey…just two more weeks and this madness will be over? Maybe…

THIS IS AN ORIGIN SERVER ISSUE…so it will also mess with any other EA games you play. But, again…there is no reason to worry about losing your game/Springfield as the data is on a different server, and after you able to log back in again, you’ll be fine (providing you remember your username and password).

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It’s entirely up to you…but, I guarantee that until they reset and clear the servers, you will just drive yourself nuts.  NOTE- Changing your password may help you get on…for a bit. But, in the long run, it is far better to just wait it out. Your sanity is worth something…right?

10/5 In-Game Update: Patches Galore! (Hideaway Bonus % & Monster Timer FIXED)

NOTE: it looks like the has FINALLY hit the UK Kindle stores…

Hey Howdy Hey Tappers!

Just a quick note…a short while ago EA released a server side patch in our games.  This patch..RESTORES THE BONUS % FOR THE BEACH HIDEAWAYS!  Yes, now it’s back to paying the 20% per hideaway (if fully upgraded).

This patch has also, it appears, corrected the Monster Timer Glitch.  Thank goodness because it was getting old!

I’m checking to see if anything else change, those were the two I noticed right away.

So thank you EA for fixing the issues quickly.  Although it’s frustrating they were there to begin with….

But in the end…I guess my angry socks worked 😉

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Addicts Question Corner: Halloween Act 1 & Glitch Round Up

IMPORTANT: DO NOT HARD CLOSE YOUR GAME (meaning shut down the app)!  Hard closing impacts the Monster Timer…hopefully EA fixes this soon…

Note: ALL of the Halloween Event Posts Can Be Found On the Halloween Event Page Here

NOTICE #2– this one from Patric–
There is a patch coming from a mini-update that will return your XP % Back to Pre-Glitch levels. Close and restart, if you haven’t seen it. Post here.

Hey Howdy Hey Tappers!

I get it…a lot of you are angry.  Your frustrated.  Your game isn’t working right.  You feel cheated.  You’re mad as hell and you’re not going to take it anymore.  I get it, I really do.  I’m angry too.  I even wore my Angry socks today…

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Hopefully that at least made you crack a smile..or even a little laugh…(and yes, those are the socks I’m wearing today…those are indeed my feet lol)

Issues/Bugs/Glitches/Problems/Lack of Game to download….are not new issues for this game.  And if you’ve been playing as long as I (or Wookiee, or Bunny, Or Patric) have, you’ll know we see them all the time.  And well..

They suck.

It sucks when it happens.  We hate when y’all are impacted by them…even more we hate when we’re impacted by them.  (Wookiee’s currently experiencing one of his own…again)

So let’s compile a list of all the issues and tackle some of your burning (get it..because of the angry socks hahaha) questions and see if we can put our colletive minds at ease.  (as well as hold EA’s feet to the fire to fix some of these bugs…)

Included in this post are…
-Game Lockout (your ID/Password doesn’t work)
-Missing Acorn Kirk
-Monster Timer Issue
-Downloaded the update, don’t see any changes
-Missing from Kindle markets
-Spawn rates
-Neighbor actions
And more!

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What Changed with the Patch Update for Sept. 1st?

OK…So, the mystery about the glitch being an Easter Egg, or a Glitch that could be exploited is over. It is patched (along with some other changes), which finally settles the old question, “What came first? The Glitch or the Egg?”

Or maybe…”What was BIG about BEN Before the Patch?”

In any case…a few of the glitches have been patched. Hard to tell what the longterm ramifications for those who exploited may be, if any.

Here’s the list…

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EA Servers Down

Hey Howdy Hey Tappers!

Popping in with a quick message.

As many of you have been commenting in the last 2 hours or so, you’re locked out of TSTO.  You may be seeing this message (thanks Ernesto for sending this in):

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It appears that a certain section (or several certain sections) of EA’s servers are currently down.

This is not impacting everyone, I’m still able to get in and many of you have reported the same.  Which is why I think it’s just certain areas of the server.

My best advice is flood EA with calls, emails, chats etc if you’re locked out (try via EA’s website if it doesn’t work in game).  The more people that complain 1) the more likely it is to get fixed quicker and 2) the more likely EA will extend Act 2, if only by a day.  

Fingers crossed it comes up soon for everyone!

New Tunnel – The Great Monorail Fix Is In…Mostly

Monrail-MAIN

I hesitate to say anything negative about “this wonderful game of ours” for fear of bringing out the “Love It or Leave It” crowd that was a tad bit vocal about my return as  contributor here.  Interestingly enough, I have received a number of emails coaxing me to “stop being so nice” and let my “Cranky” side fly, as they find it more entertaining, and honest.

However…this is Alissa’s place. And Alissa is nice. Very nice. But, admittedly even she wants me to be honest and pragmatic (within the confines of also being nice). Which brings us to the paradox at hand.

First of all, let me state unequivocally, “I love the monorail.”  It is in my less-than-humble-opinion, the best addition to the game, ever.  There are lovers and haters of the monorail. I am a lover, and really don’t understand the haters. But, that is the way it is in the world with most things. I am not a fan of chocolate ice cream. I don’t hate it, but it is waaaaaaaay down on my list of favorite flavors. So, when someone says “I love chocolate ice cream” I mostly just smile, while I order my cone of “Apple Pie Caramel Crunch.”  No harm. No foul.

However, I am pretty sure that both camps would agree, that if you ordered an ice cream cone, and the server placed the scoops just off to the side of the cone, barely out of reach of your ability to reach it with your tongue, and you just couldn’t get to the satisfaction that is so close you can almost taste it…but can’t…that you’d be pretty torqued off. It might become so frustrating, that you just say, “Forget this!! It’s too much trouble! I’ll just have a cookie! Who needs ice cream?”

And so it is with the monorail and the addition of the tunnels to the game which almost…but not quite…allow us to connect our monorails in Springfield proper and Springfield Heights easily.

Take a look…you’ll see what I mean. You might want to grab a couple of cookies and your favorite beverage…it is going to require you to have something sweet at the ready, as I may go a tad “un-sweet” in my description.
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