Category Archives: Troubleshooting

Servers Down

Updates: Just a couple little updates…

4:45pm:
Some of you are reporting you’re back in.  Some are still out.  I’m one of those who still can’t get into the game…but hopefully we’ll all be in shortly.

4:30pm ET From AWS:

Update at 1:12 PM PST: S3 object retrieval, listing and deletion are fully recovered now. We are still working to recover normal operations for adding new objects to S3.

Update at 12:52 PM PST: We are seeing recovery for S3 object retrievals, listing and deletions. We continue to work on recovery for adding new objects to S3 and expect to start seeing improved error rates within the hour.

3:45pm ET:
I wasn’t clear in my post below, cause I honestly didn’t think it was too important, this is Amazon Web Services that’s down (East Coast Server).  EA (and many, many, MANY other companies) utilize AWS.  So this outage has little to do with EA.
You can check out this article: https://techcrunch.com/2017/02/28/amazon-aws-s3-outage-is-breaking-things-for-a-lot-of-websites-and-apps/

You can also check AWS Dashboard for updates here: https://status.aws.amazon.com/

Or their Twitter Feed @AWSCloud .  I’ll try to update this post with updated tweets from them as I see them.  The latest from about 3pm Eastern Time:

Hey Howdy Hey Tappers!

Bringing back an Addicts classic…with fond memories of Cguy:

They’re up
They’re down,
They’re down and up and down
down, down, down
up, up, up,
The EA Distraction Show!

Admitedly the server outages are A LOT better than they were 3 years ago, BUT it’s still fun to bring back a classic Addicts song 😉

You may be seeing this in TSTO right now…

2014-01-29 21.25.47

Servers are down for many…

It appears it’s an issue with the East Coast servers (which impact more than just the East Coast), from what I’m gathering.  Hopefully they’re up soon…

In the meantime here are a few fun riddles to keep you entertained:

1) Why is this right?

riddle

2) Homer has with him Baby Maggie, his dog, and a jar of poisons that look like delicious candy. (Homer: Oh, why did I take my baby and my dog with me when I went to buy poison! And why do the poison has to look so delicious!?) He needs to get all three across the river. He can only take one of them at a time in his rowboat. He can’t leave Maggie with the poison. He can’t leave the dog with Maggie. He CAN leave the dog with the Poison. How does he do this?

3) Wednesday, Lenny and Carl went to a restaurant and ate dinner. When they were done they paid for the food and left. But Lenny and Carl didn’t pay for the food. Who did?

Have fun and hopefully we’re back up soon!

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Addicts Housekeeping Notes: Osaka Post Updates, Airplane Timer & Cleatus

Hey Howdy Hey Tappers!

Just a quick post about a couple of changes we made/issues we’re seeing from you guys in the comments….

First on the Osaka Flu

ico_aroundtheworld_osakaflumenu_iconactive

I’ve updated the post to correct my mistake about the payouts when you level up..Now that I’ve had this (leveling up) happen to me, and leveled up, I can tell you that when you level up you’ll add an additional Osaka Virus to your town.  So you can end up with a total of 5 Osaka Viruses roaming your town…

Now on the Plane Ticket Timer..

ico_cur_aroundtheworld_planeticket_lg

Many of you are noting that your Timer isn’t working.  You leave the game and it doesn’t continue to count down from the 20m mark.  Instead it restarts at 20m when you go back into your game.

Of course you should contact EA with any bugs you’re experiencing in your game, you can contact them here.

But an Addicts Reader has posted a solution that’s worked for them (I also put this at the top of the Norbert post):

On kindle hard close kindle. Start again. Open tsto. Keep game open until first 20 min cycle completes. Stay in your Springfield. Keep it active . Do not visit krusty land. Do not visit neighbors. This fixed it permanently for me. Only have a Kindle to check it on though.

Although they state this works for Kindles, try it on other devices as well if you’re having a problem.  See if that helps.  If not, contact EA.

And finally on missing Cleatus…

cleatusfoxrobot_finger_spin_footballs_active_2_left_image_24

A few of you are reporting you’ve stored him initially and he’s disappeared. I would remind you to check your entire inventory for him (not just the character section), as there are times when new characters (and items) aren’t categorized yet.

If you’ve checked your entire inventory and you still can’t find him than contact EA, you can contact them here.

And that’s it my friends.  A few notes about issues we’re seeing!

I’ll be back in a bit with some more pressing Should I Buy posts…including the returning items that are leaving our games shortly…

 

Lingering Winter Event Bugs

Hey Howdy Hey Tappers!

Just popping in real quick with a couple of notes about issues happening in the game that we’ve been seeing over and over in the comments over the last week or so.  I meant to get this done last week, but work just got crazy so here it is now for those of you who haven’t already asked in the comments…

So main two things (and i’m sure more) are going around in the game right now…Martin’s Ice Castle Task and the XP bar getting stuck an an open box.  Here’s a quick look at how to address each issue…

Addict Tech Support

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EA Origin Servers are Having Issues…Merry Christmas!

22 December: Problems at EA

EA is having issues since 10:48 AM EST.

This is from the alert status at downdectector.com.

No way of knowing how long the problems will persist, but it is creating a problem with logging into the game, give you a “YOU HAVE BEEN LOGGED OUT” message. Even using your proper Origin ID does not solve the problem.

WHAT TO DO???

Wait it out.  Do NOT go through the nightmare of trying to reset your password, or contact EA for help.  We will give you a notice when the issue is resolved.

So relax. Go watch a nice Christmas movie…or learn all of the words to “Here we come a Wassailing”…or better yet, MAKE some Wassail. It is LOADED with happy holiday booze.

Chillax. This is par for the course…

UPDATE– The system seems to be back up, sporadically. Make sure you use your Origin email and password… do not be freaked out by “your game has been logged into another device.”  It is just the system resetting and recognizing your padular device.

 

Error Logging In to TSTO

Hey Howdy Hey Tappers!

Many of you have been reporting about issues you have getting into your game.  It tells you that you’ve been logged out and then when you try to log back in it tells you there’s an error and you can’t get back into your game. (And Patric wrote about some issues over the weekend)

We’ve seen this before…just a few months ago.  And it impacted a certain segment of the TSTO Server.  EA is aware of this too…in fact last week they made a post on their TSTO Facebook Page to indicate what to do if you’re impacted:

tsto-lockout

Those links are:

https://signin.ea.com/p/web/resetPassword?execution=e1628976549s1

And

https://help.ea.com/en/contact-us/new/?product=the-simpsons-tapped-out

Initially I didn’t think too much of it (which is why I didn’t post about their post over the weekend).  As it’s happened before, and usually once EA is aware of it it’s resolved quickly.

However…it’s now becoming more widespread.  I’m seeing loads more reports of the lock out happening.  And in fact it just happened to me about 30 minutes ago.  My game worked fine all day…and then all of a sudden I was locked out.

However, I was able to get back into my game, by following the reset password method.  So I do recommend trying that.

It is concerning that it’s becoming more widespread, and hopefully EA can resolve the issue soon for everyone impacted.

And I know the question on everyone’s mind is….are they going to extend Halloween?  At the moment, I don’t think it’s widespread enough to cause them to extend the event.  It’s very rare that we see them extend an event unless nearly every player is impacted.  So the best thing I can tell you to do is try resetting your password, or contacting EA to get back into your game as quickly as possible.

EA Origin Server Outage Reported

bart-screen

Yes… there is a problem with EA’s origin server.

There is no way to know when it will be back up…but if you are getting Error messages…or “you hav been logged out,” you are not alone. As in millions of players.

So…chillax.  Do something else and don’t panic.

It is likely another DDOS attack…which seems to be part of the new “fun” hackers from Russia have these days.  But, hey…just two more weeks and this madness will be over? Maybe…

THIS IS AN ORIGIN SERVER ISSUE…so it will also mess with any other EA games you play. But, again…there is no reason to worry about losing your game/Springfield as the data is on a different server, and after you able to log back in again, you’ll be fine (providing you remember your username and password).

log-in-error

It’s entirely up to you…but, I guarantee that until they reset and clear the servers, you will just drive yourself nuts.  NOTE- Changing your password may help you get on…for a bit. But, in the long run, it is far better to just wait it out. Your sanity is worth something…right?

10/5 In-Game Update: Patches Galore! (Hideaway Bonus % & Monster Timer FIXED)

NOTE: it looks like the has FINALLY hit the UK Kindle stores…

Hey Howdy Hey Tappers!

Just a quick note…a short while ago EA released a server side patch in our games.  This patch..RESTORES THE BONUS % FOR THE BEACH HIDEAWAYS!  Yes, now it’s back to paying the 20% per hideaway (if fully upgraded).

This patch has also, it appears, corrected the Monster Timer Glitch.  Thank goodness because it was getting old!

I’m checking to see if anything else change, those were the two I noticed right away.

So thank you EA for fixing the issues quickly.  Although it’s frustrating they were there to begin with….

But in the end…I guess my angry socks worked 😉

2016-10-04-15-33-42

Addicts Question Corner: Halloween Act 1 & Glitch Round Up

IMPORTANT: DO NOT HARD CLOSE YOUR GAME (meaning shut down the app)!  Hard closing impacts the Monster Timer…hopefully EA fixes this soon…

Note: ALL of the Halloween Event Posts Can Be Found On the Halloween Event Page Here

NOTICE #2– this one from Patric–
There is a patch coming from a mini-update that will return your XP % Back to Pre-Glitch levels. Close and restart, if you haven’t seen it. Post here.

Hey Howdy Hey Tappers!

I get it…a lot of you are angry.  Your frustrated.  Your game isn’t working right.  You feel cheated.  You’re mad as hell and you’re not going to take it anymore.  I get it, I really do.  I’m angry too.  I even wore my Angry socks today…

2016-10-05-07-26-07

Hopefully that at least made you crack a smile..or even a little laugh…(and yes, those are the socks I’m wearing today…those are indeed my feet lol)

Issues/Bugs/Glitches/Problems/Lack of Game to download….are not new issues for this game.  And if you’ve been playing as long as I (or Wookiee, or Bunny, Or Patric) have, you’ll know we see them all the time.  And well..

They suck.

It sucks when it happens.  We hate when y’all are impacted by them…even more we hate when we’re impacted by them.  (Wookiee’s currently experiencing one of his own…again)

So let’s compile a list of all the issues and tackle some of your burning (get it..because of the angry socks hahaha) questions and see if we can put our colletive minds at ease.  (as well as hold EA’s feet to the fire to fix some of these bugs…)

Included in this post are…
-Game Lockout (your ID/Password doesn’t work)
-Missing Acorn Kirk
-Monster Timer Issue
-Downloaded the update, don’t see any changes
-Missing from Kindle markets
-Spawn rates
-Neighbor actions
And more!

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What Changed with the Patch Update for Sept. 1st?

OK…So, the mystery about the glitch being an Easter Egg, or a Glitch that could be exploited is over. It is patched (along with some other changes), which finally settles the old question, “What came first? The Glitch or the Egg?”

Or maybe…”What was BIG about BEN Before the Patch?”

In any case…a few of the glitches have been patched. Hard to tell what the longterm ramifications for those who exploited may be, if any.

Here’s the list…

File:Big Digi-Ben.png
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EA Servers Down

Hey Howdy Hey Tappers!

Popping in with a quick message.

As many of you have been commenting in the last 2 hours or so, you’re locked out of TSTO.  You may be seeing this message (thanks Ernesto for sending this in):

image1 (13)

It appears that a certain section (or several certain sections) of EA’s servers are currently down.

This is not impacting everyone, I’m still able to get in and many of you have reported the same.  Which is why I think it’s just certain areas of the server.

My best advice is flood EA with calls, emails, chats etc if you’re locked out (try via EA’s website if it doesn’t work in game).  The more people that complain 1) the more likely it is to get fixed quicker and 2) the more likely EA will extend Act 2, if only by a day.  

Fingers crossed it comes up soon for everyone!