Christmas is upon us in our pocket-sized towns…and in true TSTO fashion, it’s not without its share of issues. Seeing lots of comments on various posts reporting issues, and some folks missing comments/posts about other issues, so I wanted to have one centralized post covering it all. So here’s your Holiday Whodunnit Bug Report! Use this post to comment about issues you may be having and as a reference point to find any potential solutions (or ways to report) for problems you may be seeing.
Just a very quick note on trying to collect event currency post-event ending…it’s currently NOT an option for many players. The timer has run out, and the collection has ceased. Instead of getting Syringes (or other act currency) you earn cash, thus preventing you from unlocking that last prize you were working on.
While it sucks, it’s not completely unexpected. The event is over. The timer has run out, and thus the ability to collect currency has ended. That’s why I literally say, on every single event is ending post for the last 8+ years, do not count on getting borrowed time. Finish the event before the timer runs out, to prevent these issues.
Is this a glitch? Possibly. It’s also possible it’s just part of the coding. Your best bet is to contact EA about it. There is currently nothing we can do, or tell you to do to fix it. If you contact EA they may be able to do something about it, but they’re currently the only ones who potentially could fix the issue. There’s no quick fix on our end we can help you with.
For those stuck with the task in their task book, wondering if it’ll go away. Hopefully. Hopefully, when the next event hits it’ll clear that task off your task book, but again all we can tell you to do is wait and be patient. Other than that, the next option is to contact EA.
Sorry if you’re in this situation, and sorry there’s nothing we can do to help you with it!
Update: It does look like they released an update extending the event by 1 week. So you have until June 9th to complete it now. This really just eliminates that off week we usually have between events, assuming EA stays on their “schedule” and releases the next event on the 9th.
However, while the update came out that extended the event, I don’t see anything that addressed the verification code. You still need one to log into your town (if you log out).
If you’re one of those folks that no longer have access to the email you use for TSTO, contact EA. They should be able to change your email address for you. (Use an email account like Gmail, that’s been proven to work for the code)
If you’re someone who has access to your email, and you’re just having issues with the code system…remember it works best if you have 2 devices. Either another phone or a computer where you can log into your email. Keep TSTO open after you request the code, and don’t move away from the screen where it says to enter the code…once you do that you’ll need to get a new code.
Remember, this is a giant pain in the butt…but it’s still entirely workable for your game. And the vast majority of players…the ones who don’t log out…have zero impact from this.
Now I don’t see anything official about an extension of playtime in the game or in the files, as of yet. So I do suggest continuing the play the mini-event as if it’s still going to end next Wednesday until we see something change in-game or in the files. (and of course, I’ll post if/when we do).
But it does appear that the login issues are unintentional, and EA is working to correct the problem so players can get back into TSTO.
Also, shoutout to justinmwat151 for bringing this to my attention…
If we find out any more info like if a fix has been released or if the dates have officially been extended, I’ll update y’all.
As many of you have noticed since the most recent update there have been some changes to the login screen for TSTO. Most notably, the need for a verification code to log in.
According to EA this is a widespread code issue…and they’re working to resolve it. In the meantime they offer these suggestions to try and get into your game if you’re having issues:
Restart the application, via a force-close and launch (make sure it’s not still running in the background when restarting the app), and then requesting a new code
Restart the device, launch the app and request a new code
When using Code Login, ensure the email address is correct, and that you are entering the code fairly quickly after receiving it.
I can attest, these steps did work for me last night when I couldn’t get back into my game after switching over to my “B” town to pull event info. I tried the verification code they sent and it didn’t log me in. So I hard closed and restarted TSTO, requested a new code, and thankfully that one worked.
I also suggest if you need to log in/out of TSTO to switch towns, be near a computer, or alternate device, when logging into your game so you can check your email. If you try to check it from your device it’ll force you to request a new code, unless you have notifications from that email (that show the body of the email) on your device and can access them while TSTO is still running.
Also, the code doesn’t last very long. So you do need to be quick when entering it.
This is SUPER annoying, especially if you’re someone who switches between TSTO towns on one device (like me)…but EA is aware of it and working on a repair for the coding problem. Hopefully, it’s fixed sooner rather than later.
There’s more info from EA (and others) on EA’s Answers HQ here:
P.S. I have been completely swamped at work the last couple of days, and very behind on posts. I was hoping to have the SIB for Tyler up this afternoon, but I just don’t think that’s going to happen. I will have it up for the first post tomorrow though. I appreciate your understanding, every once in a while real life keeps me a little extra busy. 🙂
HUGE shoutout to Clay Kennedy for discussing this fix in the comments of yesterday’s Open Thread! And another shoutout to Graham-S for bringing it back to my attention!
If you’ve experienced nothing to tap when visiting a neighbor’s town here’s a potential FIX for it. While this won’t help you immediately have something to tap in their town, it can prevent your town from having this same issue when someone is visiting you. (also this will hopefully call attention to the issue so EA can fix it)
It all comes down to the Simpsons Gingerbread Couch….
Just a quick note that it appears that the Santa’s Wonderland box is glitched. It seems as though, for some players, when you still have 1 item left in the box it disappears. This shouldn’t happen, and if it’s happened to you it’s a glitch.
The best thing I can tell you to do is report it to EA. You can do so here. Hopefully, this will be patched soon.
Looks like EA has just released the long-awaited (well since Friday) patch for collecting Sunglasses! The task no longer requires the SH Theater, instead, characters will be sent to Springfield Elementary.
Sorry guys, I meant to post this yesterday but it’s the weekend and my brain just kind of checked out.
Seeing loads of you asking about why we’ve gotten donuts from EA. So here’s the deal. Some of you, pretty much only those of you on iOS, will see this when you log into your game (or you saw it already)…
EVERYONE received the 60 Free Donuts…but not everyone saw the message in-game. For whatever reason, Android users didn’t get the popup, but the donuts were awarded. (which is what’s causing the confusion for some players)
The donuts are basically an apology and a thank you from EA for the game being screwed up recently. Between the Bart Screens and the massive donut buying glitch (mostly the donut buying glitch).
Both issues seem to be resolved at this time, and EA’s trying to make it up to everyone…even if you weren’t impacted! So a kudos to EA for the goodwill to the players! Hopefully, this is a sign EA’s working to get back in the good graces with the TSTO Community and we’ll see good things in updates ahead!
So I’m a little late to the party on this…my apologies. I was picking kids up from school, feeding them dinner, and getting them ready for bed. But this evening there was an in-game update…as many of you commented…that repaired a few things (Wailing walls and donuts)…