Category Archives: Glitches

Bug Report 5/20/21: Login Issues/Verification Code

Hey Howdy Hey Tappers!

As many of you have noticed since the most recent update there have been some changes to the login screen for TSTO.  Most notably, the need for a verification code to log in.

According to EA this is a widespread code issue…and they’re working to resolve it.  In the meantime they offer these suggestions to try and get into your game if you’re having issues:

  1. Restart the application, via a force-close and launch (make sure it’s not still running in the background when restarting the app), and then requesting a new code
  2. Restart the device, launch the app and request a new code
  3. Keep trying!
  4. When using Code Login,  ensure the email address is correct, and that you are entering the code fairly quickly after receiving it.

I can attest, these steps did work for me last night when I couldn’t get back into my game after switching over to my “B” town to pull event info.  I tried the verification code they sent and it didn’t log me in.  So I hard closed and restarted TSTO, requested a new code, and thankfully that one worked.

I also suggest if you need to log in/out of TSTO to switch towns, be near a computer, or alternate device, when logging into your game so you can check your email.  If you try to check it from your device it’ll force you to request a new code, unless you have notifications from that email (that show the body of the email) on your device and can access them while TSTO is still running.

Also, the code doesn’t last very long.  So you do need to be quick when entering it.

This is SUPER annoying, especially if you’re someone who switches between TSTO towns on one device (like me)…but EA is aware of it and working on a repair for the coding problem.  Hopefully, it’s fixed sooner rather than later.

There’s more info from EA (and others) on EA’s Answers HQ here:

https://answers.ea.com/t5/The-Simpsons-Tapped-Out/Code-Issues-Can-t-log-into-the-game/td-p/10355040

P.S. I have been completely swamped at work the last couple of days, and very behind on posts.  I was hoping to have the SIB for Tyler up this afternoon, but I just don’t think that’s going to happen.  I will have it up for the first post tomorrow though.  I appreciate your understanding, every once in a while real life keeps me a little extra busy.  🙂

GLITCH FIX: Nothing To Tap In Neighbor’s Town

Hey Howdy Hey Tappers!

HUGE shoutout to Clay Kennedy for discussing this fix in the comments of yesterday’s Open Thread!  And another shoutout to Graham-S for bringing it back to my attention!

If you’ve experienced nothing to tap when visiting a neighbor’s town here’s a potential FIX for it.  While this won’t help you immediately have something to tap in their town, it can prevent your town from having this same issue when someone is visiting you.  (also this will hopefully call attention to the issue so EA can fix it)

It all comes down to the Simpsons Gingerbread Couch….

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Just Popping In Real Quick…Missing Character Tasks and Thoughts/Questions For the Next Addicts Live!

Hey Howdy Hey Tappers!

Happy Hump Day!  The week is almost over…hallelujah!

Anywho, just popping in real quick to address one thing I’m seeing popping up in the comments and give you a chance to get involved in the next Addicts Live episode! Continue reading

Santa’s Wonderland Box Glitch

Update: This appears to have been fixed!

Hey Howdy Hey Tappers!

Just a quick note that it appears that the Santa’s Wonderland box is glitched.  It seems as though, for some players, when you still have 1 item left in the box it disappears.  This shouldn’t happen, and if it’s happened to you it’s a glitch.

The best thing I can tell you to do is report it to EA.  You can do so here. Hopefully, this will be patched soon.

In-Game Update: Sunglasses Patch

Hey Howdy Hey Tappers!

Looks like EA has just released the long-awaited (well since Friday) patch for collecting Sunglasses!  The task no longer requires the SH Theater, instead, characters will be sent to Springfield Elementary.   

I’m sure this is welcomed news for many of you!

Happy Tapping!

-Alissa

60 Free Donuts From EA!

Hey Howdy Hey Tappers!

Sorry guys, I meant to post this yesterday but it’s the weekend and my brain just kind of checked out.

Seeing loads of you asking about why we’ve gotten donuts from EA.  So here’s the deal.  Some of you, pretty much only those of you on iOS, will see this when you log into your game (or you saw it already)…

EVERYONE received the 60 Free Donuts…but not everyone saw the message in-game.  For whatever reason, Android users didn’t get the popup, but the donuts were awarded.  (which is what’s causing the confusion for some players)

The donuts are basically an apology and a thank you from EA for the game being screwed up recently.  Between the Bart Screens and the massive donut buying glitch (mostly the donut buying glitch).

Both issues seem to be resolved at this time, and EA’s trying to make it up to everyone…even if you weren’t impacted!  So a kudos to EA for the goodwill to the players! Hopefully, this is a sign EA’s working to get back in the good graces with the TSTO Community and we’ll see good things in updates ahead!

Enjoy the rest of your weekend!

In-Game Update: THOH XXX Patches and Repairs

Hey Howdy Hey Tappers!

So I’m a little late to the party on this…my apologies.  I was picking kids up from school, feeding them dinner, and getting them ready for bed.  But this evening there was an in-game update…as many of you commented…that repaired a few things (Wailing walls and donuts)…

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Bug Alert: Donut Purchases

Hey Howdy Hey Tappers!

Making a separate post for this so it’s not missed…

If you’re looking for info about Week 1 of the THOH event, go here. 

Real quick, Seeing a bunch of reports from you guys that the option to buy $19.99 worth of donuts is either missing or broken.  By broken, I mean…you can buy it and spend the money but you’re not given the donuts. If this happens to you contact EA.

Update: Apparently this is happening on multiple donut package sizes.  Do just don’t buy donuts right now
If you did buy donuts and are having trouble getting through with EA, you can contact the store (iOS or Google) and let them know what happened.  They’ll refund you pretty quickly.

What I can tell you is, it looks like there’s going to be a donut bonus offered with the $19.99 Truckload of donuts during this event.  That may explain why it’s missing or you’re having problems with it.

As a warning to others…until this is resolved DO NOT BUY THE 19.99 DONUTS!

8/19 App Store Update: Crash Bug Patch

Hey Howdy Hey Tappers!

A new app store update is out for TSTO. No, this isn’t for new content. This update is a patch many players have been waiting for… it’s the attempt to fix the crashing bug.

So download the update if your game has been crashing and see if it’s working for you now.  Remember it’s an app store update, so check your app stores for it.  You may have to search Tapped Out to see it.

Hopefully this is the fix many of you have been waiting for!  Let us know if it is in the comments below…