Category Archives: Glitches

Lingering Winter Event Bugs

Hey Howdy Hey Tappers!

Just popping in real quick with a couple of notes about issues happening in the game that we’ve been seeing over and over in the comments over the last week or so.  I meant to get this done last week, but work just got crazy so here it is now for those of you who haven’t already asked in the comments…

So main two things (and i’m sure more) are going around in the game right now…Martin’s Ice Castle Task and the XP bar getting stuck an an open box.  Here’s a quick look at how to address each issue…

Addict Tech Support

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Error Logging In to TSTO

Hey Howdy Hey Tappers!

Many of you have been reporting about issues you have getting into your game.  It tells you that you’ve been logged out and then when you try to log back in it tells you there’s an error and you can’t get back into your game. (And Patric wrote about some issues over the weekend)

We’ve seen this before…just a few months ago.  And it impacted a certain segment of the TSTO Server.  EA is aware of this too…in fact last week they made a post on their TSTO Facebook Page to indicate what to do if you’re impacted:

tsto-lockout

Those links are:

https://signin.ea.com/p/web/resetPassword?execution=e1628976549s1

And

https://help.ea.com/en/contact-us/new/?product=the-simpsons-tapped-out

Initially I didn’t think too much of it (which is why I didn’t post about their post over the weekend).  As it’s happened before, and usually once EA is aware of it it’s resolved quickly.

However…it’s now becoming more widespread.  I’m seeing loads more reports of the lock out happening.  And in fact it just happened to me about 30 minutes ago.  My game worked fine all day…and then all of a sudden I was locked out.

However, I was able to get back into my game, by following the reset password method.  So I do recommend trying that.

It is concerning that it’s becoming more widespread, and hopefully EA can resolve the issue soon for everyone impacted.

And I know the question on everyone’s mind is….are they going to extend Halloween?  At the moment, I don’t think it’s widespread enough to cause them to extend the event.  It’s very rare that we see them extend an event unless nearly every player is impacted.  So the best thing I can tell you to do is try resetting your password, or contacting EA to get back into your game as quickly as possible.

10/5 In-Game Update: Patches Galore! (Hideaway Bonus % & Monster Timer FIXED)

NOTE: it looks like the has FINALLY hit the UK Kindle stores…

Hey Howdy Hey Tappers!

Just a quick note…a short while ago EA released a server side patch in our games.  This patch..RESTORES THE BONUS % FOR THE BEACH HIDEAWAYS!  Yes, now it’s back to paying the 20% per hideaway (if fully upgraded).

This patch has also, it appears, corrected the Monster Timer Glitch.  Thank goodness because it was getting old!

I’m checking to see if anything else change, those were the two I noticed right away.

So thank you EA for fixing the issues quickly.  Although it’s frustrating they were there to begin with….

But in the end…I guess my angry socks worked 😉

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Addicts Question Corner: Halloween Act 1 & Glitch Round Up

IMPORTANT: DO NOT HARD CLOSE YOUR GAME (meaning shut down the app)!  Hard closing impacts the Monster Timer…hopefully EA fixes this soon…

Note: ALL of the Halloween Event Posts Can Be Found On the Halloween Event Page Here

NOTICE #2– this one from Patric–
There is a patch coming from a mini-update that will return your XP % Back to Pre-Glitch levels. Close and restart, if you haven’t seen it. Post here.

Hey Howdy Hey Tappers!

I get it…a lot of you are angry.  Your frustrated.  Your game isn’t working right.  You feel cheated.  You’re mad as hell and you’re not going to take it anymore.  I get it, I really do.  I’m angry too.  I even wore my Angry socks today…

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Hopefully that at least made you crack a smile..or even a little laugh…(and yes, those are the socks I’m wearing today…those are indeed my feet lol)

Issues/Bugs/Glitches/Problems/Lack of Game to download….are not new issues for this game.  And if you’ve been playing as long as I (or Wookiee, or Bunny, Or Patric) have, you’ll know we see them all the time.  And well..

They suck.

It sucks when it happens.  We hate when y’all are impacted by them…even more we hate when we’re impacted by them.  (Wookiee’s currently experiencing one of his own…again)

So let’s compile a list of all the issues and tackle some of your burning (get it..because of the angry socks hahaha) questions and see if we can put our colletive minds at ease.  (as well as hold EA’s feet to the fire to fix some of these bugs…)

Included in this post are…
-Game Lockout (your ID/Password doesn’t work)
-Missing Acorn Kirk
-Monster Timer Issue
-Downloaded the update, don’t see any changes
-Missing from Kindle markets
-Spawn rates
-Neighbor actions
And more!

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Alert: SH 4x Currency Ended Early (FIXED)

Update 2:15pm ET: Of course all things update in the game when I’m out of the office…lol.  Looks like EA has released a server side patch that has corrected the 4x Heights Rewards.  They’re now back..and leave on the 4th.  So use it while you can!
You’ll see the dialogue restart once you go back into Springfield…and that’ll retrigger the 4x rewards.  Thank you to everyone who reported this..and thank you to EA for resolving it before lunchtime in California…

Hey Howdy Hey Tappers!

Morning guys..just a quick post until I get into work…always fun waking up to 200 comments overnight lol. Y’all had me thinking an update hit while I was asleep.

Anyway it looks like the 4x earning currency at SH ended prematurely.   There were all kinds of alerts and notifications that it would end on the 4th…today is the 3rd..and it ended this morning.

Not sure what’s up but I’ll dig a little further when I get into work.  For now know it’s not just you…and hopefully EA will correct this ASAP.

Update: Just got into work and it appears it’s not every player that’s impacted.  As my game is still currently paying out 4x on my SH buildings. (note: some are commenting their buildings are paying 4x but the mini games are not…so double check your buildings.  If it’s showing 8 for premium and 4 for freemium it’s still at 4x)
My best advice is to contact EA and let them know your game is impacted, since it’s not impacting everyone.  They’ll have to determine what area is impacted by this…remember you can contact them via the get help button in the game.  It’s located in the top right corner when you open up your store…

Another Update: What’s interesting is the files indicate it ends October 3rd at 7:00 GMT.  Which seems to have happened for many…except the popups all showed October 4th.  So EA’s got an issue somewhere.  Not to mention it hasn’t ended for everyone.  So really…I dunno what the heck is going on.  But EA’s gotta get this sorted…you can’t say one thing in game and then change it completely.  Not cool.  For those trying to remember, here’s the in-game popup (and in case EA’s reading this):

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Here’s the other notification (which by the way still popped up for me in my game about 5 minutes ago…)

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Addicts Housekeeping: Comment Screwup

Hey Howdy Hey Tappers!

Just a quick note.  Some of you may have noticed over the last couple of days that the comments on some of our larger threads (Open Thread, Labor Day post etc) have been all screwed up.

Replies weren’t showing up where they should have and comments were disappearing all together.

I can assure you this was not us.  We weren’t deleting your comments (or any threads).  WordPress had a massive bug that was causing these issues.

Fortunately all is resolved now and comments are appearing back to normal.  So if you replied to someone it’s showing up once again.  🙂

Sorry for the inconvenience!  And thank you for your patience as we worked with WordPress to resolve it (note: it wasn’t just our site impacted.  They said they received loads of other reports).  Just happy all is back to normal now…well as normal as we get around here! 😉

The Bug Report….5/20/16

Updated with information about a Glitch at Moe’s

Hey Howdy Hey Tappers!

Some bugs have been fixed…some are still looming.  Some aren’t bugs at all…..

Let’s take a look at the latest bug report updates and details….(remember this post is where we initially listed it all)

And for those who don’t like to read everything…here’s what we’ll be covering:
-Gil Deal still Missing
-Lockout Glitch
-Level up XP
-Not enough space
-Longshot Skinner (Fixed)
-EA reps…
-Moe’s Tavern Glitch

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Get Out The Raid…Here’s the Bug Report 5/19

Updated Info On Googolplex below

Hey Howdy Hey Tappers!

So….yesterday saw the end of TSTO Level updates.  And then everyone’s games broke.  (well not everyone, but you know what I mean..) A bit ironic, no?

Anyway, we’ve still got a TON of bugs going on in the game since yesterday (and I know some of you still have Wild West Bugs…) so here’s one handy place where we’re going to list them all….

For those who don’t like to read the whole post…
Here’s what we’ll breakdown:
-Missing Gil Deal
-Game Lockout (Bart screen/server down)
-Constant ingame Updates
-Not Enough Space to Download TSTO
-XP requirements changing

Oh and a quick note…seeing Longshot Skinner in your game BEFORE you unlock him as a prize is just a little glitch.  He’ll go back to Skinner if you try to change his outfit.  And you’ll still be able to unlock the prize when the time comes.  This is seriously NOTHING to worry about…so don’t 🙂

Gil halloween promo

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WARNING: Stop Leveling Up So Quickly!

This Issue has been FIXED.  It’s safe to Level Up Again. 

11pm EDT..Another Update: EA has indeed patched the loophole on this.  The XP required to level up is now way more than 40k XP.  The loophole has been fixed…the good glitches always are…

Also, if you were locked out previously let us know if this has unlocked you…

Yet Another Update On This: I think I know what’s causing the issue…it’s leveling up to Level 138 without finishing the Level 60 questline.  At the end of Level 60 you’re awarded a prize for finishing all the levels.  At Level 138 that prize upgrades…and again and again later on.  I believe those upgrades without having the prize are what’s causing the hangup…
Of course this doesn’t explain those locked out at Level 63…but it’s a working theory for those locked out at higher levels… (of course this is just from me and my own playing..)

Update: It appears from reading others comments..this happens at any point after level 61 and usually only when you visit a neighbor.  So I would say…for now hold off on visiting neighbors until this is fixed…that is if you’re at level 60 and moving up.

A dire warning for EVERYONE…

I know it’s tempting to level up super fast and earn a ton of donuts…but STOP!!

There’s a MAJOR bug with the game right now.  A lot of you are commenting that you’ve leveled up to Level 300+ and you’re now locked out of your game.

So…if you care about being able to play your game…for the love of God STOP LEVELING UP!!!

EA can fix this, but it requires rolling your game ALL the way back.  Imaging losing ALL of your progress?  Is it worth it?

Just wait.  Be patient with leveling up.  You’ll get the donuts…so just relax.  Go one at a time and just play TSTO.  Don’t rush to get to the top…because your game will just get stuck and you’ll be left with nothing.

Patience…

Another Note: From Level 60-61 it’s over 1 million XP required.  Once you reach Level 61 it’s only 40k XP to level up.  So if you’re on Level 60 and see the meter empty…that’s why.

levels61-70collage

Wild West Bug Report: Old and New

Hey Howdy Hey Tappers!

Popping in to give y’all a quick roundup of the latest and greatest bugs impacting our pocket-sized Springfields.  (ok some are old…but many of you are noticing them more now..)

So if you’re having a problem with: Missing Neighbors, General Store Crashing, Missing Dirt When Visiting a Neighbor, Where’s Maggie…this is the post for you.

So now let’s get into it, shall we?

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