Category Archives: Glitches

Addicts Want to Know: Rollback Glitch

Hey Howdy Hey Tappers!

Unfortunately, it looks like the dreaded rollback glitch is spreading…and like wildfire!  We posted about the glitch here back in March. Actually a month ago today.  We gave you guys the steps to contact EA to have your games rolled back, and many of you reported that the rollback from EA helped but EA also said a patch was coming.

Well….that was a month ago.  To date, no patch has hit the games and the glitch is impacting more and more players each day.  Not only that, y’all are posting various reports from EA customer service.  Some are saying they won’t roll your game back, some are saying they will.  Some of you are saying EA says a patch will be here by the end of the week (that was several weeks ago now), while others are saying EA doesn’t know when it’ll be fixed.

It’s a HUGE mess!  Leaving loads of you ticked off and ready to leave a game you’ve been playing for years over it.  Need more proof?  Look at the app store comments for Tapped Out! Players are pissed about this and rightfully so!

It’s enough to make me break out my Angry Socks again…

EA needs to get their act together and fix it, because the worse it gets (the more players impacted) the more likely people are to stop playing TSTO.  I know personally, while not currently impacted, I’ve been playing TSTO for nearly 6 years and blogging for nearly 5 years and if I get hit with the glitch I’m walking away.  It’s just not worth it to me.  The THOUSANDS (and I mean thousands) of dollars I’ve spent on this game are not worth it for the frustration of not being able to play.  And I don’t blame anyone of you that quits over this stupid bug. It’s been long enough, it should be fixed by now.

So here’s what I want to do now.  We’re going to spend a good chunk of time on Saturday’s Addicts Live talking about the Rollback Glitch and I wanted to get some feedback from y’all on your experiences with it to use on the show.  So if you could take a minute to answer the series of poll questions below (if they apply to you, don’t answer if they don’t apply to you) and feel free to share more about your experience with the Glitch in the comments below….

Thanks guys!  And be sure to tune into Addicts Live on Saturday April 14th at 12pm ET to participate in the conversation about the Rollback Glitch. (don’t worry we’ll be talking about Springfield Jobs too)

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TSTO App Store Update Available

Hey Howdy Hey Tappers!

There is an app store update available in your store (iOS/Android/Amazon).  This is NOT for new content.  My guess is this is an attempt to fix the Rollback Glitch many of you have been having.

You’ll have to let me know if this attempt is successful…

If you don’t have the glitch, you’ll still need to download the update. This way your game will be on the same version as your neighbors (and it won’t impact your tapping).

Those of you with the glitch you’ll have to let me know your results with the update!

Fine Arts Museum and Game Freezing

Hey Howdy Hey Tappers!

Just popping in with a quick note.  I’m seeing more and more comments come across about your game freezing when you unlock the Fine Arts Museum (first prize of Act 1) in Springfield.

A couple of tips to try first…..

-Make sure you have enough land open to place the museum in Springfield.  When you unlock it it’s searching for a plot of land to be placed on, if you don’t have one available the search won’t stop.

-Wait when you unlock it.  The game may seem frozen but give 30 seconds to a minute (in some cases longer).  My game appeared frozen for about 30 seconds but then it allowed me to place it.

-If it is, in fact, frozen, try a hard close and restart and wait again.

If those steps don’t help Contact EA.

Thanks guys!  Hope those tips help out!

-Alissa

Rollback Glitch

Hey Howdy Hey Tappers!

Seeing loads of reports (more so each day) coming in from players indicating their games suddenly think it’s a year or more ago!  They’re seeing questlines and tasks popup from events that happened months and even years ago. Examples include (but not limited to): Being asked to collect Red Ribbons (from County Fair), Pie Man questlines appearing (from Superheros) and more!

In addition, players may lose all new content related to Homer vs. the 18th Amendment!

If this happens to you…..

Unfortunately, there is no quick fix I can offer you. Uninstall/reinstall won’t help.  What you’ll have to do is contact EA directly and likely they’ll have to roll your game back a day or two in order to correct the issue. You can contact EA here:

https://help.ea.com/en/contact-us/new/?product=the-simpsons-tapped-out

Hopefully, that helps those of you struggling with this issue out!  Unfortunately, while I wish I could, there’s no quick fix I can offer.  This is the best/only way to get your individual game corrected.

Jebediah Springfield Statue Skin Glitch…That Isn’t a Glitch

There seems to be a ton of confusion with many players about the recent Act III prize award of the “Damaged Jebediah Statue.”  I understand your confusion…as EA, once again, in their infinite desire to make things clear and easy for the user (NOT!!!) have failed to mention that this is a SKIN… As in, you have to have the statue first, or the skin won’t work.

It has been so long since most of us long-time players got the statue, that it is easy to forget that many of you started playing the game well after August of 2013. Makes sense…

But, there is an answer that should make it clear that this glitch isn’t a glitch…

Continue reading

Solving Current Server Connectivity Issue

Hey Howdy Hey Tappers!

Loads of you have been complaining you’re not able to get into TSTO, you get the server error message.  This is happening to some of you, but not all TSTO players. (I’m currently

Addicts Community Member Ebron has been dealing with this too & she’s been graciously communicating back and forth with EA about the issue.  So I’ve been posting her comments in various posts (you can find some info at the top of this post)

Yesterday, Ebron posted a solution to fixing the server issues & was gracious enough to grab a screenshot of the solution as well…for those who don’t read every comment.  Here’s the solution:

Now I know this isn’t feasible for everyone…as not everyone has a second device they can use but this should help a majority of you.  Even if you borrow a friend, parent, significant other’s device to do this quickly.

For those that can’t do this…your best bet is to contact EA or go to their forum and add your “Me Too” to their post.

 

infinite Loop Bug (FIXED)

UPDATE: Appears this bug is now fixed!

Hey Howdy Hey Tappers!

So I’ve left work and I’m driving to pick up the Tiny Addict (don’t worry i pulled over)  and I’m seeing a ton of comments from you guys about a new update and an infinite loop bug that’s happening with the dialogue.  It’s impacting the ability to play TSTO. (Pretty much everyone is impacted by it)

I’ll dig into this when i get home, but for now use this post to report issues or anything you’ve heard about it.  Just to keep everything together on one place.

I’ll add more when i can…

Excavation Payout Potential Issues..

Hey Howdy Hey Tappers!

Popping in with something real quick…a few of you are reporting it appears that your Excavation Papyri payouts have decreased.  I did a little digging around, and the base is still 36 Papyri (that change was made June 2nd) BUT it appears that somewhere along the lines the payouts have dropped when it gets to the multipliers.

My Panini Press is fully updated, which means I should have a 50% increase on my Papyri payouts…so it should be 54 each dig (50% more of 36), but instead I’m getting 47.

It appears that this is a bug of some sort.  I don’t see any intentional changes in the files.  The base is still 36 and the upgrade payouts still increase by 10% to 50%.

The bottom-line, you’re not going crazy.  Something is going on, but it doesn’t appear to be an intentional change. Seems like it’s a bug and hopefully EA will correct it soon.

(Note: there was an update yesterday.  That update increased the Excavation payouts for Specimen and Tachyons…did not touch the event currency payouts)

Lingering Winter Event Bugs

Hey Howdy Hey Tappers!

Just popping in real quick with a couple of notes about issues happening in the game that we’ve been seeing over and over in the comments over the last week or so.  I meant to get this done last week, but work just got crazy so here it is now for those of you who haven’t already asked in the comments…

So main two things (and i’m sure more) are going around in the game right now…Martin’s Ice Castle Task and the XP bar getting stuck an an open box.  Here’s a quick look at how to address each issue…

Addict Tech Support

Continue reading

Error Logging In to TSTO

Hey Howdy Hey Tappers!

Many of you have been reporting about issues you have getting into your game.  It tells you that you’ve been logged out and then when you try to log back in it tells you there’s an error and you can’t get back into your game. (And Patric wrote about some issues over the weekend)

We’ve seen this before…just a few months ago.  And it impacted a certain segment of the TSTO Server.  EA is aware of this too…in fact last week they made a post on their TSTO Facebook Page to indicate what to do if you’re impacted:

tsto-lockout

Those links are:

https://signin.ea.com/p/web/resetPassword?execution=e1628976549s1

And

https://help.ea.com/en/contact-us/new/?product=the-simpsons-tapped-out

Initially I didn’t think too much of it (which is why I didn’t post about their post over the weekend).  As it’s happened before, and usually once EA is aware of it it’s resolved quickly.

However…it’s now becoming more widespread.  I’m seeing loads more reports of the lock out happening.  And in fact it just happened to me about 30 minutes ago.  My game worked fine all day…and then all of a sudden I was locked out.

However, I was able to get back into my game, by following the reset password method.  So I do recommend trying that.

It is concerning that it’s becoming more widespread, and hopefully EA can resolve the issue soon for everyone impacted.

And I know the question on everyone’s mind is….are they going to extend Halloween?  At the moment, I don’t think it’s widespread enough to cause them to extend the event.  It’s very rare that we see them extend an event unless nearly every player is impacted.  So the best thing I can tell you to do is try resetting your password, or contacting EA to get back into your game as quickly as possible.