Category Archives: Glitches

60 Free Donuts From EA!

Hey Howdy Hey Tappers!

Sorry guys, I meant to post this yesterday but it’s the weekend and my brain just kind of checked out.

Seeing loads of you asking about why we’ve gotten donuts from EA.  So here’s the deal.  Some of you, pretty much only those of you on iOS, will see this when you log into your game (or you saw it already)…

EVERYONE received the 60 Free Donuts…but not everyone saw the message in-game.  For whatever reason, Android users didn’t get the popup, but the donuts were awarded.  (which is what’s causing the confusion for some players)

The donuts are basically an apology and a thank you from EA for the game being screwed up recently.  Between the Bart Screens and the massive donut buying glitch (mostly the donut buying glitch).

Both issues seem to be resolved at this time, and EA’s trying to make it up to everyone…even if you weren’t impacted!  So a kudos to EA for the goodwill to the players! Hopefully, this is a sign EA’s working to get back in the good graces with the TSTO Community and we’ll see good things in updates ahead!

Enjoy the rest of your weekend!

In-Game Update: THOH XXX Patches and Repairs

Hey Howdy Hey Tappers!

So I’m a little late to the party on this…my apologies.  I was picking kids up from school, feeding them dinner, and getting them ready for bed.  But this evening there was an in-game update…as many of you commented…that repaired a few things (Wailing walls and donuts)…

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Bug Alert: Donut Purchases

Hey Howdy Hey Tappers!

Making a separate post for this so it’s not missed…

If you’re looking for info about Week 1 of the THOH event, go here. 

Real quick, Seeing a bunch of reports from you guys that the option to buy $19.99 worth of donuts is either missing or broken.  By broken, I mean…you can buy it and spend the money but you’re not given the donuts. If this happens to you contact EA.

Update: Apparently this is happening on multiple donut package sizes.  Do just don’t buy donuts right now
If you did buy donuts and are having trouble getting through with EA, you can contact the store (iOS or Google) and let them know what happened.  They’ll refund you pretty quickly.

What I can tell you is, it looks like there’s going to be a donut bonus offered with the $19.99 Truckload of donuts during this event.  That may explain why it’s missing or you’re having problems with it.

As a warning to others…until this is resolved DO NOT BUY THE 19.99 DONUTS!

8/19 App Store Update: Crash Bug Patch

Hey Howdy Hey Tappers!

A new app store update is out for TSTO. No, this isn’t for new content. This update is a patch many players have been waiting for… it’s the attempt to fix the crashing bug.

So download the update if your game has been crashing and see if it’s working for you now.  Remember it’s an app store update, so check your app stores for it.  You may have to search Tapped Out to see it.

Hopefully this is the fix many of you have been waiting for!  Let us know if it is in the comments below…

TSTO Crashing Bug

Hey Howdy Hey Tappers!

Well, I was hoping to wait to write this post until I had more information…but since a number of you continue to comment on unrelated posts about the crashing bug I figured it’s better to address it in one place.  This way, hopefully, we can keep the “my game is crashing, anyone else?” comments to one centralized location.  Always the best way to share information, for sure.

Anyway, as I mentioned on the rundown post last week, there’s a crash issue happening for a number of players since this update hit.  It’s primarily impacting folks who play on Amazon devices, but some folks who play on older Android devices are having this issue as well. So, it’s not just you.

As of right now, I have no new news on this other than to say EA has indicated that they’re working on it.  My best advice, is likely something y’all don’t want to hear, you’ll have to contact EA on this.  I’ll drop the direct contact link here for you, so you don’t have to go searching for it.  As soon as I see any updates on this I’ll post about it.  In the meantime, if you do contact EA about it please keep me updated about what they say.

Additionally, there’s a thread started on the EA Help Forums.  So if you’d like you can add your “Me Too” there as well. Here’s that thread.

Also, there’s another thread over on EA help from a user named invisiblep169, with a couple of tips on how to “workaround” the bug.  From that post:

“this bug seems to be mainly triggered by tapping too many completed character jobs at once. tapping more than ~3-5 characters at once seems to be the main culprit in all of these crashes. your best course is to tap as few characters at a time as you can (try to tap them one at a time whenever possible). if there are too many in one area, move the building/decoration to somewhere isolated and tap it there. after getting those out of the way (and MANY restarts…), i was able to tap the rest of the buildings in my springfield with minimal crashes here and there. i guess the best thing we can do right now is not send characters on jobs. this obviously sucks, since the vast majority of my income comes from character jobs, but it looks like the only course of action right now.”

Hopefully, this helps those of you just coming here looking for info about this crash bug, and hopefully, this helps eliminate the “my game is crashing, anyone else?” comments on other event-related posts.  🙂

 

In-Game Update: New Patch Released (Issues Fixed)

Hey Howdy Hey Tappers!

Normally I don’t really write about patches that hit our game, since typically it’s minor changes few will notice, however, a patch hit our games a short while ago that many of you will notice.

With this patch (in-game update, so it will download automatically.  Nothing you need to do in the app store) a lot of the crap that was broken with the Yearbook Mystery Box was corrected.

-Items that were unique (like the Pride of Ulster Banner) are now removed from the box.
-Little Helper Ralph’s quests can now be done at the Brown House, preventing that jam of questlines if you didn’t have the Toy Workshop.
-If you won Blackbeard but didn’t have the Airship you’ll now be given the Airship for free (check your inventory for it).  This corrects that questline jam as well.
-And I believe the issue with the RayGun and flying UFO has now be corrected as well.

Additionally, the Yearbook Mystery Box is still in the game.  You can access it via the Premium Menu (Homer Buddha Icon) in your store. (unless, of course, you’ve cleared it out.  If it’s empty then you can no longer access it)

And that’s it, from what I can see.  At the moment no new content in the game and no spoiler info from EA.  We’ll see what happens as the day progresses.  I can tell you typically, if new content is hitting the server we’ll see it around 5:30-6:30pm ET.  I’ll be checking to see what, if anything, hits.  If I see anything you guys know I’ll be posting about it.  So in the meantime sit tight and get inspired by everyone’s awesome designs in this week’s Showoff! 🙂

Town Portrait Bug Thread

Hey Howdy Hey Tappers!

So last night Town Portrait was introduced to our games…provided you downloaded the app store update…and as is common with new features in this game, this one has a few bugs to work out.  MANY players are having great success once they get the hang of it, still, others are having some issues.  In particular, loads of problems I’m seeing for players who use Amazon devices.

So here’s one single post to list all of your bugs/issues/questions about Town Portrait.  This way they’re in one place, EA can view your problems and if it’s fixable others in the community can assist.  So if you’re having issues with your Town Portrait feature post your comment here about it, and we’ll see how we all can help! 🙂

2018 Treehouse of Horror Bug Roundup

Hey Howdy Hey Tappers!

So one constant we’re seeing in the comments with this event is that a number of you are seeing a variety of glitches appear in your game.  So I’m providing you with one post that displays the most common glitches, so that you’re able to see if others are experiencing it too.  Also, this is a place where you can post a glitch you’re seeing with this event that may not be posted.

This gives us one place so it’s all neat and we’re not throwing glitch reports into every other post written.  So here we go, the most common bugs we’re seeing appear in the comments…

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Trouble With Super Powers Questline

Hey Howdy Hey Tappers!

Seeing a number of questions/complaints/concerns over the Super Powers questline.  Since the mini-event ended last week a number of you are stuck in limbo with the questline.  It’s stuck on your task list but you’re unable to complete it…mostly because you cannot collect additional ooze.  So I want to address this in one post, so those of you asking in comments and emails have a point of reference….

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Missing Friends

Hey Howdy Hey Tappers!

It’s late here so I’ll write more about this in the morning… but that’s a new bug in Springfield. Surprise!

This is getting ridiculous.  Now neighbors are missing.   You go to your friends list (neighbors)  and no one is listed except Other Springfield.  It’s not just you… it’s now widespread.

Missing entire friends lists.. are you kidding me?!  What’s next? Squidport suddenly going to disappear?  The town going to blow up again?  EA this is getting freaking ridiculous will you fix your damn game already? 

Patric adding to this…
It is likely that this issue is also related to the login issues that people have had all day. I suspect that there is a serious problem with user IDs.

No solutions yet… this is turning out to be a “wonderful update”…but, you had to expect this with Itchy and Scratchy. A TV show inside of a TV show is never good! Messes with the time/space continuem.

Don’t panic. They are going to have to fix this one…

UPDATE…they are back. We’ll see if this helps with the login issues. – PM