Hey there Hoppereenos,
Bouncing by as a small issue seems to be increasingly spreading so wanted to bring attention to it. Many players stating Tasks disappearing, Buildings, and even Characters….
Let’s first look at the Basics for ANY issue you are having in the game. Make sure you try all the Basic Troubleshooting Steps (as EA will even ask you to do so as well, so might as well get it out of the way).
Now for the issues we are seeing…
Random Tasks Locking Up: Characters are losing ability to complete tasks, like all 4hrs. (This may or may not be linked to Buildings disappearing)
Buildings Missing: The spots are still there and open, even the $$ icons are still there… but NO MORE BUILDING. Even more odd, the Buildings are back in the Menu in many cases for purchase again. I personally did run into this in the past, but with just one building. A call to EA and it was placed back into my game.
Characters Missing: Random Characters sent on tasks just never come back. Not in Town Hall. Not in Buildings. No where to be found in Locator.
If you are having these issues and the troubleshooting did not help, please reach out and Contact EA right away. Getting the Call feature is always best, but with the later time in the day… it may not be open right now. You can always try again later or tomorrow.
To also help to draw attention to this, I have set up a Forum post for the issue. Feel free to add your info there and FIRE IT UP to bring attention to the issue.
UPDATE BUNNY: As I have been playing around with this issue, there are a few things I may suggest players try if they want to see if this helps resolve the issue (others have tried this too and are having some success).
Go to the area where everything is “disappearing” and store EVERYTHING in the location you can. Put it all in your Inventory. Why? I am seeing over an over that possible size changes on many of the buildings is causing a coding nightmare and for the buildings to basically now be “overlapping” on another in the game. Maybe causing this disappearance. This is causing mass chaos as the game does not know what to do. So by storing items in the area and placing them back in the appropriate grids may just help out your game. (You might also wanna do a quick exit out and restart device too).
So, wait on EA… or give this a try. Up to you. Let us know if you do give it a try and your results.
Let us know if you are experiencing this issue, the troubleshooting you tried, if you Contacted EA, and your results.
Bunny