Hey there Hoppereenos, Bunny here. Putting on my nerdy geek girl glasses, getting out my pocket protector, and getting my magic fingers and thumbs ready to type those zeroes and ones. Basically…it’s Nerdy Time!!
For whatever various reasons, our game likes to frak with our minds and heads and nothing seems to quite go right. We panic. Throw our device. Scream. Yell. There may be many tears as well. DON’T PANIC!! Just slowly take your thumbs/fingers off the device or you may crack the screen. Lol. It’s OK. I am here to help. All of us are. Promise.
A common thing we see immediately following an update is this…My device won’t update. Well let’s look at the basics. Was the update something the downloaded right to your device? Or is it only available through your app market? (We will put up a post notifying you of where the update came from, so just keep an eye out.)
*If the Update came via directly to your device, but you still do not see any changes then try the basic troubleshooting steps to see if it will force your device to update. Note: also make sure your device has enough memory to hold it. Right now, the game takes up well over 1GB on my device so I store it on an external mini SD card and NOT in my device memory.
*If the Update came via your device app market, you will actually need to go to the market and see if the option to”update” is there for The Simpsons Tapped Out (see image below of my Google Play Market). Again, the basic troubleshooting here will help to refresh your device. Be patient though, the app market updates do not hit all devices, markets, versions at once. They usually hit iOS…then Google…then the rest, so some may get it sooner than others. (Though this is not always the case. Again, we will inform you when we see it hit specific markets.)
For Kindle Devices there is a different set of troubleshooting you can use. (Thanks to MrsMLKnight, a frequent reader/commentor of Addicts, for testing and forwarding this on to us.)
Step 1 – Make sure you’ve synced your town: How I do it: Go visit a friend, return home. You don’t need to do anything but click return home button it will say “syncing” then visit friends list again to Log out.
To be quite honest, pretty much ANY issue you are having with your device…the simple basic troubleshooting steps clear up the majority of them. This means items missing, game rolled back to beginning or a previous level, glitches…almost all of it. So give the steps a try first then go from there.
In the end, if all the troubleshooting and help we offer still does not resolve your issues, Contacting EA is going to be the next step.
iPhone 4 to iOS 7.1 Update Information 3-13-14: (thanks Soundbwoy808 & Lamonster)
We have gotten many reports from our readers that there is a KNOWN issue going in with the devices. Once updated, the user looses all access to their TSTO game. EA is aware of this and working on a fix. If you are experiencing this issue, please contact EA for further support. It is best to open a ticket with them to let them know how far spread it is and also to help you with getting your game back and possibly help with items missed you while you’re unable to access your game. Hang in there. They are doing all they can.
HOPPY Tappin’
~Bunny~
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All Screen Shots of Game Graphics & Dialogue and Game Graphics from files ™ and © EA, Gracie Films and FOX. The Simpsons ™ and © FOX and its related entities. All rights reserved.