Hey Howdy Hey Tappers!
With the new update for Easter removal it appears we’re seeing some lag issues with Animations. Also, some iOS users are reporting that their game won’t load (they just get the spinning donut).
Here’s the deal….it seems as if this is hitting ALL Platforms/devices. Android and iOS users alike (not sure on Kindle…so maybe I should take back the all? 😉 ) no matter what device/version they’re using. While we try to work a little Addicts magic and see if we can figure out just what the heck is going on you guys can do something too.
First, try the troubleshoot methods outlined..
here for Android: http://help.ea.com/in/article/troubleshooting-steps-for-android/
here for iOS: http://help.ea.com/in/article/troubleshooting-steps-for-ios-apps/
Why? Because as soon as you open a case with them, they’ll ask you to do it. Those links are from a chat convo a reader sent in. So if you do them prior to contacting EA you can say you already tried them & they’ll let you move on.
Next…Contact EA. Follow the steps listed in Bunny’s post here.
Fill out the form, and let them know it’s an Animation lag issue.
Try to start a chat and let the adviser know you have a game time lag issue.
I’ve been advised that they’re working on a patch for it, but as of now there’s nothing ready to go. So the more people that report the issue the better. So be sure to contact EA and let them know you’ve got the same issue(s). The more people that report it the faster it will get escalated.
