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Troubleshooting 101 – Infamous Bart Screen

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Bunny here. Putting on my glasses, getting out my pocket protector, and getting my magic fingers and thumbs ready to type those zeroes and ones. Basically…it’s Nerdy Time!!

For whatever various reasons, our game likes to frak with our minds and heads and nothing seems to quite go right. We panic. Throw our device. Scream. Yell. There may be many tears as well.  Just slowly take your thumbs/fingers off the device or you may crack the screen. Lol.  It’s ok. I am here to help. All of us are. Promise.

So you just reopened your game and there he is… standing there with the Ethernet Plug in his hand… that annoying message… NOW WHAT??!!

Don’t worry. You may be experiencing a few standard issues that hit. You may have a poor or weak signal for your WiFi and just don’t have what you need to get into the game. (WiFi is usually the best to use for any access via a mobile device.)

The Origin Servers may be down and/or overloaded from many players accessing them at the same time. Think of this as rush hour traffic on the freeway. You can always check to verify if they are down by going to Origin’s site.

There are also a few other Bart Screens you may see. This one is pretty self explanatory. It is very similar to that “didn’t save on other device” one we see a lot. A few things can cause this. If you exit the game too quick and don’t allow it to sync, it still thinks you are in there. If you lost power or WiFi and suddenly dropped out of the game, it didn’t get to sync.

Now this lil one has been seeming to pop up quite frequently now. Especially for Android users like me. It seems EVERY SINGLE TIME I try to log in, I see it. I am not sure what changed in the update with the devices (all my Android devices just had a major update installed to them via Android). I have a feeling that there is an issue that is causing compatibility again. Similar to when Kit Kat OS was released.

So what can you do to fix something like this? For now, I just have to tap “Retry” and it will still launch the game. Annoying, but I can get in. In the meantime, I have contacted EA to address the issue and suggest that any other players impacted by this do the same. I created a feed on the help forums for this issue.

http://answers.ea.com/t5/The-Simpsons-Tapped-Out/Cannot-Connect-To-Server-Issue-for-Android-Devices/m-p/3127490#U3127490

Let me know if any of this helps you out. Suggestions? Comments? Cookies? 😉

Til Next Time

***Bunny****

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