Bunny here. Putting on my glasses, getting out my pocket protector, and getting my magic fingers and thumbs ready to type those zeroes and ones. Basically…it’s Nerdy Time!!
For whatever various reasons, our game likes to frak with our minds and heads and nothing seems to quite go right. We panic. Throw our device. Scream. Yell. There may be many tears as well. Just slowly take your thumbs/fingers off the device or you may crack the screen. Lol. It’s ok. I am here to help. All of us are. Promise.
So you just reopened your game and there he is… standing there with the Ethernet Plug in his hand… that annoying message… NOW WHAT??!!
Don’t worry. You may be experiencing a few standard issues that hit. You may have a poor or weak signal for your WiFi and just don’t have what you need to get into the game. (WiFi is usually the best to use for any access via a mobile device.)
The Origin Servers may be down and/or overloaded from many players accessing them at the same time. Think of this as rush hour traffic on the freeway. You can always check to verify if they are down by going to Origin’s site.
There are also a few other Bart Screens you may see. This one is pretty self explanatory. It is very similar to that “didn’t save on other device” one we see a lot. A few things can cause this. If you exit the game too quick and don’t allow it to sync, it still thinks you are in there. If you lost power or WiFi and suddenly dropped out of the game, it didn’t get to sync.
Now this lil one has been seeming to pop up quite frequently now. Especially for Android users like me. It seems EVERY SINGLE TIME I try to log in, I see it. I am not sure what changed in the update with the devices (all my Android devices just had a major update installed to them via Android). I have a feeling that there is an issue that is causing compatibility again. Similar to when Kit Kat OS was released.
So what can you do to fix something like this? For now, I just have to tap “Retry” and it will still launch the game. Annoying, but I can get in. In the meantime, I have contacted EA to address the issue and suggest that any other players impacted by this do the same. I created a feed on the help forums for this issue.
Let me know if any of this helps you out. Suggestions? Comments? Cookies? 😉
Til Next Time
The ‘maybe if you hit retry’ has been coming up for a few hours at a time every day for the past few days, and no matter how many times I choose retry it just loads for a minute and the same screen shows up. I’ve deleted and re downloaded the app, but it only worked for about 12 hours and now it’s not letting me on the game again. I’m on iOS, is anyone else experiencing this issue?
My major issue is the game lets me in and I am able to play… for about 1 minute. then up pops “tapped out not responding – force close” then it just closes by itself and sends me out to the app screen. i go in over and over again. very nerve racking. Grrrrrrr!!
Are you playing off data or WiFi? I only ask as I see that a lot on mine when I am in a poor signal area. Also when I am getting close to my memory cap and need to clear some room. Try some troubleshooting to see if it helps.
Yes Bunny, I am on data at this time. I am going to a site that I can use the wifi. If it works better I will install it through my cable supplier. As for the memory cap; the game has a 4500 item cap. I am not there at this time. I have been and just removed items into storage. It probably would begin to work better if I uninstall and reinstall the game. But I can’t stand using 500mb everytime I do. What a waste of data allowance. I am just going crazy. Grrrrr!!
Oh….and Bunny, my signal is probably weak. As my phone goes from 3g to 3d to 1x to 1d and back and forth…. Also frustrating. Grrrrrrr!!!
I have an Android, and it keeps giving my this screen not a full donut spin after tapping to continue. It has done it a few times. Before that though, it kept crashing with the notification that it stopped working. I don’t mind losing the probes too much, since I reached my goal on this round of stuff, but I would like to try. Oh, and when I tried turning the phone off and on, it just stays at the Fox load screen. Should I contact EA, or wait a bit?
Ah, the Bart screen… I get it every single time I open the game. What’s worse, I finally decided I could use some more donuts and bought a golden scratcher… guess what screen showed up right after the transaction was processed! And now my scratcher is nowhere to be seen… as if I haven’t given you enough money already, EA -_-
Definitely let EA know asap. Seen this happen to a couple others and it was fixed pretty quick.
Thanks for the tip! I did contact EA from the “contact vendor” link in my Google Wallet receipt, but I guess going to their website will be quicker 🙂
I can confirm they did solve my issue. Mmm, donuts! Now I need to find something else to whine about regarding EA 😉
*goes and buys yet another Sims 3 expansion, then complains about lag*
Glad they got it righted for you.