Hey there Hoppereenos, back for some more technical stuffs. Of and on for a bit now a few players have experienced LOCK OUT from their games. This means that they only get the spinning donut when they try to log in and the game just kicks them out. Let’s dive into the issue…
I know there is a major Lag Issue going on with the game right now, and EA is well aware of it. I am thinking that the two are quite linked and after going back and forth with EA…it is really starting to show as a great possibility of too many items in towns adding to lock out.
In the past, my 2D and 3D art has caused issues similar to this as I pushed and pushed past that 4500 decoration limit in the game. Wookiee pushed his so far he was completely locked out and no one could visit his town for a while.
The question is how do we get this issue resolved? Well, that is the tricky part. With so many devices and brands out there, it is hard to decipher what is a device issue vs in game issue. Due to this, EA is asking for individuals to contact them to fix it so they can log each specific account and information.
The issue is a possible corrupt file game specific or another issue altogether. This is why they are requesting each individual contact them. To help with the problem, I am also starting another forum feed for this issue to bring even more attention to it. So if you are having an issue being locked out or know of a friend having an issue, please add to the forum feed so more focus will get pushed to the issue at hand.
So to sum up, contact EA if you are locked out to ensure a ticket is open for your specific game and device. Add your name to the list in the forum to see what attention we can focus on the issue.
I will update here with any further information I find on my end. Hang in there. I keep getting told that there are MANY fixes in progress for the game and will be released soon.
Til Next Time…
~Bunny