Tag Archives: Spinning Donut

Major Glitch, Game Lock Out

Hey there Hoppereenos. Bouncing by with some basic help.

So this event is HUGE. I mean REALLY HUGE. I think due to this many devices and games just can’t take the memory drain, causing lots of player to NOT be able to get in their games. images

I had an issue like this that locked me out of my B game and they had to roll it back to fix it (I guess 6000 Decorations are a bit much to have in a town. LOL.) EA is working on some patches to help. As it is too late to reach my contacts, I have to wait til the AM to get a bit more details, but…they are working as fast as they can to narrow the issues and get the patches out.

Here is what YOU can do to help. First make sure it is not something simple, like memory or WiFi issue. If the Basic Troubleshooting isn’t helping…then on to the next part.

REPORT IT!!! The more the players that call in, the higher priority it comes as they get a real feel for how many impacted. So Contact EA right away to get a ticket in. (This will also help you if you miss, loose, can’t get items and need something showing you couldn’t get in.)

POST IT!!! Go to the forums and add your name. As a cool poster I am familiar with there already started a feed, just keep adding to it please.

http://answers.ea.com/t5/The-Simpsons-Tapped-Out/The-Simpsons-Tapped-Out-Crashing-since-update/m-p/4085230#U4085230

So go to the Forums and keep the topic “HOT” til it is fixed.

Hang in there, everyone working together will help to get this solved. I will update THIS post with anymore info I get back personally.

~Bunny

LOCKED Out Of My Game! HELP!

Hey there Hoppereenos, back for some more technical stuffs. Of and on for a bit now a few players have experienced LOCK OUT from their games. This means that they only get the spinning donut when they try to log in and the game just kicks them out. Let’s dive into the issue…

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