UPDATE 3:30pm EDT: There’s an update in the App Markets (I can confirm it’s both on Android and iOS…Kindle I’m assuming it’s there for you too). This most likely is the patch MANY of you have been waiting for. So download the update and see if it helps resolve your issues…
Hey Howdy Hey Tappers!
So we’ve been fielding hundreds of comments over the last 19hrs or so about bugs you’re experiencing in your game, if it’s safe to download the update and a bunch of other stuff all related to the Monorail Event Removal update. So I figured one central place for all the answers we have for your common questions…and a place for you to list your issues is best for everyone. (especially since I can’t drink caffeine and I have a small child kicking my insides all night…so needless to say my energy level isn’t as high as it used to be 😉 )
So on with the show problems…
Problem: Springfield Heights Prizes Not Appearing…
You’ve reached _____ level of Real Estate Points and won ____ prize for it. However, you’re not finding the prize anywhere. The popup isn’t appearing:
this is just an example it could be for ANY prize for SH. So just cause this image shows the lake don’t assume it’s not about your problem.
And you can’t find the prize anywhere (you’ve checked all over your inventory, etc)
Resolution: There’s a weird bug going on with Springfield Heights since the update hit yesterday. This is something several readers have reported…the only resolution for this right now is to try the basics: Go to Krustyland or a Neighbor and come back. If that doesn’t work, Contact EA.
Problem: Since I Downloaded the Update My Game Keeps Crashing
No explanation really needed on this one
Resolution: We’re seeing this impact iOS players only. If it’s happening to you try uninstalling/reinstalling TSTO (FULLY) following the methods on this post. If it’s still happening the next step is to Contact EA.
Problem: I have to replay Level 57 and Muscle Marge questlines over again, is there a workaround?
Resolution: No. The bug was fixed where Level 57 completely disappeared, but the downside is that many of you will have to replay the questlines and there is no workaround for it. The bright spot is many of you are reporting you also got double donuts since it reverted back.
Problem: I’ve Earned Enough for the Next Prize at the Rail Yard but It’s Not Awarding me the Prize and the Blue Bar Goes off the Screen.
Looks something like this (thanks elwyn5150 for the image):
Resolution: I’ve said this many, many, MANY times in the comments and posted it on the removal post. This is a Sync issue. The simple fix to this is go to Krustyland or a Neighbor and come back to your Springfield. It will resolve itself and you’ll be awarded the prize you were missing.
Problem: Every time I log into TSTO it redownloads everything, how do I stop it?
Resolution: Try fully unistalling and reinstalling TSTO, see if that helps. If it doesn’t, contact EA.
Problem: There’s No Money Icons Over My Buildings, I Can’t Collect On them. 
Resolution: This is something we’re seeing mainly hit iOS players. There really isn’t a solution to this at this time. My best advice is to contact EA.
Problem: The Tennis Courts Don’t Say The Award A Bonus Any More, Do They Still? What About What I Already Owned?
Resolution: The ones you already own should still reward the bonus % for each one. And other players are stating that even though it doesn’t say they award a bonus % in the store, they’re still awarding it if you purchase it now.
Problem: Is it Safe to Download the Removal Update Now?
Resolution: It depends on who you ask and what device you have. On Android I have zero issues, so in my opinion it’s completely safe on Android. On Kindle, users are reporting it’s safe to download. On iOS…this is where we have issues. Some players are reporting zero issues with iOS. Others are saying they’re having crashing issues, or the money icon issues from above. And some are just saying they have to replay Level 57 again. So on iOS, right now, it’s a crap shoot honestly. If you are having issues, contact EA.
And that should summarize all of the major issues we’re seeing with the removal update. Hopefully it helps clear up some problems for you guys…if not let us know what you’re experiencing in the comments below and we’ll see if we can find some info for you.
What are some issues you’ve experienced with this update? Smooth sailing or driving you nuts? Have any of the tips above worked for you? Anything you don’t see listed that worked for you? Sound off in the comments below, you know we love hearing from you!