So our old Q&A post was about 3 years old and full of thousands of comments (nearly 10,000..) so I decided it was time to start a new Q&A thread. Comments on the old thread are now disabled BUT they’re still there are viewable for anyone looking to see something they previously asked.
You can find the old Q&A Thread here
Got a game specific question about The Simpsons Tapped out? Post your question below and we’ll do our best to answer it as soon as possible. Don’t want to wait? We have thousands of posts, we’ve been at this for awhile, and we’ve aimed to answer many of the most common questions already, so check out the search feature or start browsing the site to see if your question has already been answered.
Please Note: This is not an EA run website, so while we will do our best to answer any questions you may have we may not always to able to “solve the problem”. If you’re having a major problem with your game your best bet is to always reach out to EA Customer Support. You can reach EA by tapping the Get Help button in your game, of visiting their support site here.
Here are a few Tapped Out and TSTO Addict FAQ’s to get you started:
I’m New To TSTO Where’s the Best Place to Start?
Believe it or not we have a comprehensive game guide for brand new tappers! You can check out all the details for new tappers on this page. It’ll include loads of how-tos and tips and tricks to get you started.
I’m New to TSTO Addicts, How Do I Navigate The Site?
Check out this post to learn how to navigate TSTO Addicts.
Do all of the buildings earn money?
No. While almost all of the buildings earn money there are a handful of buildings that do not earn money but have other tasks. Cletus’s Farm does not earn money as the other buildings do instead it earns money through growing crops, Channel 6 earns money through news broadcasts and Open Air Stage earns money through characters performing. While Springfield Downs earns money through betting on the Dog Races.
Town Hall, Moe’s Tavern, Springfield Elementary & the Police Station do not earn money. However, your neighbors can vandalize those buildings with spray paint while visiting and you earn money from cleaning up the spray paint.
Finally, Springfield Retirement Castle is the one building that does not earn money, has no tasks to earn money, and cannot be vandalized. However, it’s a building you must purchase in order to get Grandpa Simpson.
Of course there are more, that I’m sure I don’t have on this list..but the bottom-line is, no. Not all of the buildings in Springfield earn money.
Where can I find a map of all the available land in Springfield?
Up to date as of 3/14/19
Click to view larger
How many characters have been introduced in TSTO to date?
As of 3/14/19 there are 403 playable characters (not including skins) and 144 NPCs.
What Is XP Farming? KEM Farming? Donut Farming? How Do I Get Free Donuts?!
We’ve got a couple of posts on this…
The complex breakdown of KEM/Donut Farming is here
The quick simple breakdown is here.
Where Can I Find Information About Previous Tapped Out Events?
We’ve got a whole section of the site dedicated to TSTO Events. You can find it here.
Where Can I Find Information About Donuts, Premium Items and Tips to Earn more?
Check out our Premium Guide, here.
Where Can I Find A Chart of What Bonus % Premium Items Earn?
Where Can I Find a Character of Duel Character Tasks?
Where Can I Find Design Guides for Tapped Out?
We’ve got loads of them! Check out the Design Guide Tab in the menu to see Showoffs, 2D, 3D and other fun designs!
When Was the Last Tapped Out Update?
Check out our update post for dates and details, you can find it here.
Still have a question? Ask away…we’re here to help! 🙂
I’ve got the new Project Springfield. Is there a way to add friends?
I uploaded my city to your website as requested, and when I logged into the game, I noticed that my level 105 account was reset to level 1 and my city was gone. On your website, it still shows up exactly as I left it, but in the game it appears as level 1. I’ve already tried uploading my city again through the website, but the issue persists. Can someone please help me?
You’ve uploaded nothing to Addicts, unless Alissa has signed you up as a new writer on here.
I recommend that you figure out where you did actually upload to and go from there.
TSTO is back on Google Play Store and recieved an App-Update on January 3rd 2025. Do you know more?
Just checked the Google Play Store on my Google phone and it’s not there. I’m in the US.
I just want to thank ea and the Simpsons game. I’ve played it straight on every day and it’s seen me through good and bad (personally). I genuinely want to say thank you. Thank you.
how come a double tap on the prospectors shack randomly collapses the brown house/nearby Kwick Mart?
Hiya… Where does the Stonecutter Tunnel saved in Inventory?
Decorations ( bottom left Tree icon ) or a better bet is Miscellany ( Statue icon ) – but you may have to scroll a while as there’s a lot of items that may show before that.
I’m trying to find out how to buy more land. I’m out of space to add more buildings. I have so much money that I can’t earn anymore. It’s not fun anymore as I can’t do anything with what I have. I need help. Email me.
We post replies here, not email ’em – sorry.
I take it if you’ve maxed out the money you’ve also got all the land for Tokens and the New Frontier for Deeds.
The only thing for more land is to pray EA add some, or go to one of their sites – EA Answers (AHQ), EA Forum or the TSTO Facebook or X (was Twitter) and pester them.
If you haven’t got that Token-only land because you don’t have the Golden Goose Realty the same advice applies
We’re not EA, we just write about what they give us.
Perhaps a redesign to make the town more compact or to store the things you like a bit less might be a plan for now.
I have two buildings that generate donuts, 6 donuts from each building every 24 hour. One is Lardland factory and the other is Lardland shop. Are there more buildings that gives you donuts?
CostMo Foods also gives 6 donuts, just like the LardLad Factory (both of which I have), but I’m not familiar with a LardLad Shop that gives donuts…maybe it was an item available for real money that I didn’t get?
Help, I bought the barney’s bowlarama bundle. I got the cash and the donuts but just as i made the purchase, my phone decided to switch from wifi to data and the app paused. I had to restart it. Again, I got the cash and the donuts, but I looked in my storage… no Barney. Help!
3 things to try …
Open your Store and tap the Cog in the top right. Tap on Info and at the bottom of the list is Restore Purchases. Tapping that may fix it for you.
Contact your App Store and ask for a refund. Quit and restart the game once that’s complete and try to buy it again.
Open your Store and tap the Help button over the top right to start a case with EA Help to report missing content. They’re the only ones that can fix that if the other 2 don’t work.
Hey fellow tappers, 2 questions:
1- I’m using Samsung note 9 for the past 3 or 4 years I’ve never had the zoom in glitch issue. When the update with the mafia came up may 2024 I had to zoom in glitch issue I had to uninstall reinstall. It worked for me a day and a half and it zoomed in again. That gameplay app that helps with resolution does not work. Anyone please help?
2- I have the golden mining pickaxe and usually you can tap it twice for two prizes of donuts. But when I was expanding this morning it only allowed me to tap the golden pickaxe once. Why is that?
I’m kind of a noob to this q&A on the site I’m not sure if this is even the right spot to be posting. Please help an advise thanks.
While I commend you for selecting the Q+A post to ask a question might I suggest you repost this on the most recent Open Thread or the latest event page. You might find readers can answer this better than I can and they might not find it here.
Find the most recent posts from the Homepage –
https://tstoaddicts.com
Never got the Golden Pickaxe, but that might be to do with how many Donut Veins are available to you from the New Frontier land.
Zoom’s an odd one and usually down to the image packs you get in the update based on screen resolution and device performance.
I’ve got an 11″ Samsung tablet and an 8″ Kindle. The zoom-out on the Kindle shows more than the tablet – don’t ask !!