Questions and Answers

HomerSo our old Q&A post was about 3 years old and full of thousands of comments (nearly 10,000..) so I decided it was time to start a new Q&A thread.  Comments on the old thread are now disabled BUT they’re still there are viewable for anyone looking to see something they previously asked.

You can find the old Q&A Thread here

Got a game specific question about The Simpsons Tapped out?  Post your question below and we’ll do our best to answer it as soon as possible.  Don’t want to wait?   We have thousands of posts, we’ve been at this for awhile, and we’ve aimed to answer many of the most common questions already, so check out the search feature or start browsing the site to see if your question has already been answered.

Please Note: This is not an EA run website, so while we will do our best to answer any questions you may have we may not always to able to “solve the problem”. If you’re having a major problem with your game your best bet is to always reach out to EA Customer Support.  You can reach EA by tapping the Get Help button in your game, of visiting their support site here.

Here are a few Tapped Out and TSTO Addict FAQ’s to get you started:

I’m New To TSTO Where’s the Best Place to Start?

Believe it or not we have a comprehensive game guide for brand new tappers!  You can check out all the details for new tappers on this page.  It’ll include loads of how-tos and tips and tricks to get you started.

I’m New to TSTO Addicts, How Do I Navigate The Site?

Check out this post to learn how to navigate TSTO Addicts.

Do all of the buildings earn money?

No. While almost all of the buildings earn money there are a handful of buildings that do not earn money but have other tasks. Cletus’s Farm does not earn money as the other buildings do instead it earns money through growing crops, Channel 6 earns money through news broadcasts and Open Air Stage earns money through characters performing. While Springfield Downs earns money through betting on the Dog Races.
Town Hall, Moe’s Tavern, Springfield Elementary & the Police Station do not earn money. However, your neighbors can vandalize those buildings with spray paint while visiting and you earn money from cleaning up the spray paint.
Finally, Springfield Retirement Castle is the one building that does not earn money, has no tasks to earn money, and cannot be vandalized. However, it’s a building you must purchase in order to get Grandpa Simpson.

Of course there are more, that I’m sure I don’t have on this list..but the bottom-line is, no.  Not all of the buildings in Springfield earn money.

Where can I find a map of all the available land in Springfield?
Up to date as of 7/8/16 (I’m working on the new one and it should be up just after the next update…just in case they add more land)

Click to view larger

TSTO Land June 2016

What Is XP Farming? KEM Farming? Donut Farming? How Do I Get Free Donuts?!

We’ve got a couple of posts on this…

The complex breakdown of KEM/Donut Farming is here

The quick simple breakdown is here. 

Where Can I Find Information About Previous Tapped Out Events?

We’ve got a whole section of the site dedicated to TSTO Events.  You can find it here. 

Where Can I Find Information About Donuts, Premium Items and Tips to Earn more?

Check out our Premium Guide, here.

Where Can I Find A Chart of What Bonus % Premium Items Earn?

You can find that here.

Where Can I Find a Character of Duel Character Tasks?

You can find that here. 

Where Can I Find Design Guides for Tapped Out?

We’ve got loads of them!  Check out the Design Guide Tab in the menu to see Showoffs, 2D, 3D and other fun designs!

When Was the Last Tapped Out Update?

Check out our update post for dates and details, you can find it here.

Still have a question?  Ask away…we’re here to help! 🙂


429 responses to “Questions and Answers

  1. I know it’s probably been asked, but do we know why more land isn’t released more often? It seems I’ve gotta cram everything in. Why not just release a heap of land. It’s not as if we don’t have to pay for or earn it.


  2. Has anyone run into the warning you have 7000 items limit? Does anyone know if EA is going to add more room?


  3. Thanks. My vault only has a statue, the whale and shriva statue. Sigh


  4. I went into my game today and noticed all most all my premium people and some buildings are gone! Was going to go buy the Texan and he is no longer there. Is Tapped out removing items? Any way we can get them back?


    • First off, this site is great! I have a Question. Does the store rotate characters? I am at level 220 (in xp.) And I was wanting to buy the Springfield Pet Shop. I have also noticed that the Forgotten Grave, and many other characters/items missing. I have been reading the “should I buy” section a lot and have some donughts to spare…. Is anybody else experiencing this?


    • justinmwat151

      They’ve been moved to the vault. Each week you’ll be offered some of them at a discount.


  5. Dolores F Marshall

    So after latest update, June 2017, I anxiously updated. As soon as I started to play, it went to error message, your other device didn’t save, sign I to that first. But I don’t have another device. I’m at level 125, many years of playing. Would hate to leave. Any suggestions? I’ve reinstalled, changed passwords dozens of times, asked EA several phone calls, Emails, but of no help.


  6. I understand you have written this all before but I am reasking sorry what is the best way to earn just in game cash.


  7. What does “Bank” mean in spawn rate?


    • What’s stored in a tappables bank, but not visible in your town. Once you clear what’s visible in your town the ones from the bank appear in your town.

      In otherwords, it allows you to leave your game for 4hrs and tappables will still spawn…even if they’re not visible in your town.


  8. hello, I need some help, can someone tell me what doest that mean? comic guy can’t do that request or whatever it is…however it dissappeard just few minutes ago, but it was there for a couple of hours? just wondering what does it mean?


  9. my Tap Out map is getting preeeeettty huge, however, I only have so much room on my dunga of an tablet, my question is, is there anyway to reduce the size of the tap out game? why does it have to be so big.


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