Questions and Answers

HomerSo our old Q&A post was about 3 years old and full of thousands of comments (nearly 10,000..) so I decided it was time to start a new Q&A thread.  Comments on the old thread are now disabled BUT they’re still there are viewable for anyone looking to see something they previously asked.

You can find the old Q&A Thread here

Got a game specific question about The Simpsons Tapped out?  Post your question below and we’ll do our best to answer it as soon as possible.  Don’t want to wait?   We have thousands of posts, we’ve been at this for awhile, and we’ve aimed to answer many of the most common questions already, so check out the search feature or start browsing the site to see if your question has already been answered.

Please Note: This is not an EA run website, so while we will do our best to answer any questions you may have we may not always to able to “solve the problem”. If you’re having a major problem with your game your best bet is to always reach out to EA Customer Support.  You can reach EA by tapping the Get Help button in your game, of visiting their support site here.

Here are a few Tapped Out and TSTO Addict FAQ’s to get you started:

I’m New To TSTO Where’s the Best Place to Start?

Believe it or not we have a comprehensive game guide for brand new tappers!  You can check out all the details for new tappers on this page.  It’ll include loads of how-tos and tips and tricks to get you started.

I’m New to TSTO Addicts, How Do I Navigate The Site?

Check out this post to learn how to navigate TSTO Addicts.

Do all of the buildings earn money?

No. While almost all of the buildings earn money there are a handful of buildings that do not earn money but have other tasks. Cletus’s Farm does not earn money as the other buildings do instead it earns money through growing crops, Channel 6 earns money through news broadcasts and Open Air Stage earns money through characters performing. While Springfield Downs earns money through betting on the Dog Races.
Town Hall, Moe’s Tavern, Springfield Elementary & the Police Station do not earn money. However, your neighbors can vandalize those buildings with spray paint while visiting and you earn money from cleaning up the spray paint.
Finally, Springfield Retirement Castle is the one building that does not earn money, has no tasks to earn money, and cannot be vandalized. However, it’s a building you must purchase in order to get Grandpa Simpson.

Of course there are more, that I’m sure I don’t have on this list..but the bottom-line is, no.  Not all of the buildings in Springfield earn money.

Where can I find a map of all the available land in Springfield?
Up to date as of 3/14/19

Click to view larger


How many characters have been introduced in TSTO to date?

As of 3/14/19 there are 403 playable characters (not including skins) and 144 NPCs.

What Is XP Farming? KEM Farming? Donut Farming? How Do I Get Free Donuts?!

We’ve got a couple of posts on this…

The complex breakdown of KEM/Donut Farming is here

The quick simple breakdown is here. 

Where Can I Find Information About Previous Tapped Out Events?

We’ve got a whole section of the site dedicated to TSTO Events.  You can find it here. 

Where Can I Find Information About Donuts, Premium Items and Tips to Earn more?

Check out our Premium Guide, here.

Where Can I Find A Chart of What Bonus % Premium Items Earn?

You can find that here.

Where Can I Find a Character of Duel Character Tasks?

You can find that here. 

Where Can I Find Design Guides for Tapped Out?

We’ve got loads of them!  Check out the Design Guide Tab in the menu to see Showoffs, 2D, 3D and other fun designs!

When Was the Last Tapped Out Update?

Check out our update post for dates and details, you can find it here.

Still have a question?  Ask away…we’re here to help! 🙂

1,207 responses to “Questions and Answers

  1. Does anyone know when or if the donut factory that gives free donuts every 24 hours is coming back?

  2. Just won a itchy and scratch-r card via my daily challenges
    Where can I find it? It’s not in my inventory I’ve checked everywhere
    It’s not at the Kwik e mart

  3. Can you please tell me how to change the email address as it is in the EA account for the game since the email address is not working?

  4. So I’m level 51 and I’m kem farming but not really making much progress cause I’m obviously low level but that’s not the problem, where does the money profit come in is my question

    • The quantity of KEM you farm can be adjusted to make money (fewer KEM), break even (aka ideal number of KEM), or lose money (more KEM).

  5. willielikesthat

    I recently started a Town B (only Lv 10 right now).
    Using my Town B game, when I “visit” my Town A (been at Lv 939 for like 2+ yrs) it seems there’s never any bldgs available to tap. I am able to tap other users’ towns and the “Other Springfield”.
    Any suggestions?

    • Do you go to Town B right after clearing Town A? Do you wait at least 24 hours since the last time you visited Town A?

      • willielikesthat

        No, I intentionally left some Brown Houses in Town A uncleared for this purpose.
        Yes, waited more than 24 hrs. (I can clearly see the “3/3” clicks that I’m allowed to have)

    • willielikesthat

      I’m sad………
      One day ago, I updated my Moto phone to Android 11 OS.
      Now, TSTO is running quite slow…… Especially, when I click on the bldgs to collect cash/XP. major lag….

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