Questions and Answers

HomerSo our old Q&A post was about 3 years old and full of thousands of comments (nearly 10,000..) so I decided it was time to start a new Q&A thread.  Comments on the old thread are now disabled BUT they’re still there are viewable for anyone looking to see something they previously asked.

You can find the old Q&A Thread here

Got a game specific question about The Simpsons Tapped out?  Post your question below and we’ll do our best to answer it as soon as possible.  Don’t want to wait?   We have thousands of posts, we’ve been at this for awhile, and we’ve aimed to answer many of the most common questions already, so check out the search feature or start browsing the site to see if your question has already been answered.

Please Note: This is not an EA run website, so while we will do our best to answer any questions you may have we may not always to able to “solve the problem”. If you’re having a major problem with your game your best bet is to always reach out to EA Customer Support.  You can reach EA by tapping the Get Help button in your game, of visiting their support site here.

Here are a few Tapped Out and TSTO Addict FAQ’s to get you started:

I’m New To TSTO Where’s the Best Place to Start?

Believe it or not we have a comprehensive game guide for brand new tappers!  You can check out all the details for new tappers on this page.  It’ll include loads of how-tos and tips and tricks to get you started.

I’m New to TSTO Addicts, How Do I Navigate The Site?

Check out this post to learn how to navigate TSTO Addicts.

Do all of the buildings earn money?

No. While almost all of the buildings earn money there are a handful of buildings that do not earn money but have other tasks. Cletus’s Farm does not earn money as the other buildings do instead it earns money through growing crops, Channel 6 earns money through news broadcasts and Open Air Stage earns money through characters performing. While Springfield Downs earns money through betting on the Dog Races.
Town Hall, Moe’s Tavern, Springfield Elementary & the Police Station do not earn money. However, your neighbors can vandalize those buildings with spray paint while visiting and you earn money from cleaning up the spray paint.
Finally, Springfield Retirement Castle is the one building that does not earn money, has no tasks to earn money, and cannot be vandalized. However, it’s a building you must purchase in order to get Grandpa Simpson.

Of course there are more, that I’m sure I don’t have on this list..but the bottom-line is, no.  Not all of the buildings in Springfield earn money.

Where can I find a map of all the available land in Springfield?
Up to date as of 3/14/19

Click to view larger


How many characters have been introduced in TSTO to date?

As of 3/14/19 there are 403 playable characters (not including skins) and 144 NPCs.

What Is XP Farming? KEM Farming? Donut Farming? How Do I Get Free Donuts?!

We’ve got a couple of posts on this…

The complex breakdown of KEM/Donut Farming is here

The quick simple breakdown is here. 

Where Can I Find Information About Previous Tapped Out Events?

We’ve got a whole section of the site dedicated to TSTO Events.  You can find it here. 

Where Can I Find Information About Donuts, Premium Items and Tips to Earn more?

Check out our Premium Guide, here.

Where Can I Find A Chart of What Bonus % Premium Items Earn?

You can find that here.

Where Can I Find a Character of Duel Character Tasks?

You can find that here. 

Where Can I Find Design Guides for Tapped Out?

We’ve got loads of them!  Check out the Design Guide Tab in the menu to see Showoffs, 2D, 3D and other fun designs!

When Was the Last Tapped Out Update?

Check out our update post for dates and details, you can find it here.

Still have a question?  Ask away…we’re here to help! 🙂

1,191 thoughts on “Questions and Answers

  1. Here’s maths problem for you: I run two games, and in both I am part-way to getting the fourth prize. One game says I have 63 wrenches, the other 61. I play both games (almost) identically. To my mind, depending on how many characters you send on the task, the number of wrenches you get should either end with 0 or 3 or 5 or 8 (combinations of 5’s and one 8). So, 63 is logical, 61 is not. Am I going mad?

    1. It is possible to get 61 with a premium character. If you send the premium character twice for 16 and the freemium characters nine times for 45, you’d get 61. Likewise, if you send a premium character once for 8 and freemium eleven times for 55, you’d get 63. The discrepancy is probably due to how you unlocked the third prize. You probably unlocked your 63 game third prize with the premium character and rolled over couple extra freemium characters. You probably unlocked your 61 game third prize with freemium characters and rolled over the premium character an extra time.

  2. Recently my cost for KEM increases from $200 to $14400 fir the first one. Anyone know what is happening. This is drastically increasing my cost per donut while KEM farming.

  3. Why when i go to my neighbors Springfield are there no jobs to do? Its my wife & she plays daily.

    1. No jobs or no buildings to tap? There are no tasks to complete at your neighbors, but you should be able to tap buildings. However if they cleared the building recently you have to wait till the $ timer resets. The brown house and Simpsons house should be readily available for you though

      1. I have the same problem. I have 3 neighbors who never have buildings to tap, including my own 2nd town where I know there are many. HOWEVER, I discovered accidentally that by tapping 3 times on the “vandalizable” buildings in those towns, one can get credit for tapping them! (Moe’s, police station, school, etc….but they do not have the tappable symbols). So, while I won’t vandalize others, I vandalize my other self every day😎

        1. 🤔 that’s a really odd glitch. I’m not sure how to go about correcting it, as I think it’s likely more a visual thing than something deeper. (similar to how neighbors randomly disappear every once in a while) Hopefully, if they bring something back that heavily involves neighbor interactions this will get corrected

  4. I’ve been playing the game for years and just started a 2nd town for fun. And why would I be asking a question if I didn’t have a problem 🧐….. That said, I have searched multiple forums looking for the answer to this question: Why are there no buildings to tap in my neighbors’ towns? Question is asked, but no solutions given. I know there are some buildings available in at least some of my friend’s town because my original game has buildings available when I open the game as myself, but doesn’t as a neighbor! In my new town, I have so far “friended” 18 other player’s towns, but 4 towns of varying levels of 138 to 939, my own and others, have none. However, I am able to vandalize them if I wanted to….but don’t. I’ve tried logging out, deleting and restoring, too. Any thoughts?

  5. So this is a bit of a mechanical issue on Iphones for TSTO; I’ve played for years on devices with a home button, but have just switched to the iPhone 12 – no home button. So I don’t appear to have any way to leave TSTO when I’m finished, swipe up just scrolls the map. I first encountered this today, and got out by using the speech command “Go Home” (If I hadnt had speech commands enabled I probably would have been forced to hard shutdown). I’m assuming this is user ignorance on my part, but if others who have been playing on recent iPhones with no home button have a better answer I would certainly appreciate it!

  6. What do you do when you have every item you can think of, over 7 million donuts and over 2 billion dollars ? How ever many times someone explains it to me I can still not work out the padlock thingy. Stooped. I am sure there are lots I can do within the game. It is knowing who to get out of storage. I recently started from scratch ( not itch ) again after nuking everything into storage.

    1. Well, seems like you can just have fun building a new town!
      Too bad you can gift people donuts! 🙂
      How do you get that many?

  7. I can’t access Temperance to start her on the quest to “make temperance think things through». She is stuck somewhere but I can’t figure out where. I have signed out and log back in and also uninstalled and reinstalled but I am still stuck there. I can’t get past this quest. Please help me.

  8. Hello, I have a quick question: my vault currently has two items that have a 2% bonus increase for 30 donuts and the other is 2.25% for 35 donuts. Should I spend my donuts buying these items from the vault or would I have better chances raising my bonus % by just sticking to mystery boxes? Thank you!

  9. Having searched for an hour, I haven’t found an answer to this question….How do I go about starting and building a second (new) game? I’ve enjoyed TSTO and Addicts for 5 years. There are things in the early stages of the game that I would do differently based on 5 years experience! Thanks!

    1. Why don’t you just blow your town up instead and start all over again with everything you’ve already bought in storage arrange things how you want it will take months and months to make up for that five years of effort.
      Or just use a different email and create a new account

      1. Good question! I’m mostly happy with my town the way it is. I think I can do it better by starting over knowing some of the strategies from the Addicts. Blowing it all up scares me ! I appreciate the feedback, tho’.

  10. So I was looking at the Love and War event Info and saw that one of the returning items was the Marge Sculpture Garden with Young Artie. However this isn’t in my store. I can’t find it anywhere. Is this a bug?

  11. I have Christmas buildings in my storage but they are locked and I cannot use them. And if I try to just click on the building itself, there is no option to slide over to the other “suit”. How do I unlock them? …its Christmas apu apartment and Christmas cat lady house

      1. Yes. The only thing I’m wondering is, i may have gotten the Christmas versions of the house before I got the actual house with apu’s wife and crazy cat lady. So they just sat in my inventory. But now that I have the non Christmas (regular) buildings, these Christmas versions should be unlocked but they are not. …the cat lady i just got but the apu apartment i got a couple months ago.

        1. Bingo The Christmas version of the house is just a skin that will stay in storage until you actually get the physical houses

  12. Hello, I’d asked a question about if you fine folks knew anything about the next event but can’t find the thread that I’d asked in and forgot to check the box to get notified of answers/responses. I believe it was on Alissa’s post with “what’s up next, nothing” or something like that in it. I’m just wondering if you have any info about what’s up for February if anything. Thanks in advance.

  13. Hello. I wrote before about the crazy cat lady riding the cat slay and how I couldn’t do it. You said it was probably a glitch. But now there is a box where that task is. I opened the box and the cat lady task is there. I click it again and it closes the box. Whats going on? Also in my inventory I have apu’s Christmas house and cat lady’s Christmas house. I got both before actually getting their houses. So now I can’t unlock it. There is no button to click to use them. Please help.

  14. How do I make ” jesus cast judgement ” I think I need a building but I’m not sure what I’m looking for.

  15. With the new update, I still can’t drive the cat slay with miss claws. Why is this? It doesn’t come up under her list but its a mission I have.

  16. Hello all,

    I’ve been playing TSTO for a while now and during the Christmas event I managed to get a few of the locked donut characters and I got Father Sean in one of them.. now I have the quest of “White Collar Hero” and the second task of “Make Father Sean Quote Contemporary Rappers” — however, I am unable to complete this task, when I click on it it sends me to Father Sean’s list of activities he can do and it just doesn’t show up?

    Any ideas on what I can do to complete this task as the activity just doesn’t show up for him? Is it possible that I might need additional items to complete it?

    Many thanks in advance.

    1. There is a building linked to this task. You just have to finish building it. It could still be in storage. But it should’ve come with the caracter

  17. Hello. So I bought all the land that I can. Now I have to get land tokens to get land. My town is full and I need land. How do I get land tokens? I know 1 way is from the daily things they have but 90% of the time its something like do 5 days and get donuts. Very rare the prize is a land token. Are there other ways to get land tokens? Please help. Thank you.

    1. At the moment Golden Goose Realty is the only way. It’s not currently available, but should be coming back temporarily within the next couple of months. So be on the lookout for it. It’ll cost donuts, but grab it when you see it because you don’t know how long it’ll last in the store for!

          1. I’m thinking only from when we first started and you “buy” each land square, but does this work for anyone else?

            In “decorations” scroll all the way to the end and tap on “Land Expansion”

            Then it says “You got a Free Land Token. Buy land to redeem it.”

            The thing is, I have the Golden goose reality (although currently stored in my inventory), but thinking when you tap a square and “unlock”, would it work for someone without the golden goose reality?

  18. A few days ago, I received Mrs. Claus and I have completed parts 1 – 4 of her quest. I have not been able to complete Pt. 5 Party with Elves because I apparently do not have the elves. How can I get the elves? EA could not help me.

  19. Hi. I purchased the 999 donut package over xmas and was led to believe it came with a storefront or something similar but never received it. Any ideas ?


  20. Hello. I just got ms. Claws (crazy cat lady) and I’m up to the mission of drive the cat slay. But even though I have the actual cat slay, it doesn’t come up on the list of options under ms. Claws. So how do I do it and how do I complete this mission?

  21. Hi, on my game i can’t find any krustyland building to buy, if i want to maximize the krust o meter i should be able to buy buildings and decorations right?

    1. Yes. If you have Krustyland unlocked (via the questline), then you’ll see those buildings appear in the store under the Krustyland icon

  22. Hi! I had my Old West town corner, with the Saloon, Church and Jail in storage and when I took it out the Church and Jail were missing / construction sites. Anyone know how to fix? Thanks!

  23. I thought the Stonecutter table opened up a quest for Number 51 (I call him Kif). I just got it and nothing happened. So did I just piss away 30 donuts?
    I’m on my own quest to get all the Yearbook items, at least the good ones. 🙂

  24. I have been playing this game for years. I had a little glitch recently and I was wondering if anyone else has had similar experiences, and perhaps how they have been overcome. I purchased „little Jesus house“ with donuts yesterday, and today it is gone, as are the 150 donuts. It is available again for purchase. I am not sure how that happened or what I can do about it. Today I was setting people on the „Daily task“, something about celebrating their own christmases and when I activated Mrs. Lovejoy to „preach alongside Rev. Lovejoy,“ the screen freezes and the only way out is to leave the game and renter, but every time I have tried to activate her it does the same thing. Any suggestions?

  25. I keep trying to purchase donuts but and told “you already purchased this” I was able to make donut purchases with no issues like this until they added tokens with the donuts

  26. Hi, Can someone advise when the character “god” might be available again? Tempted to put a joke in about finding god…

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