Questions and Answers

HomerSo our old Q&A post was about 3 years old and full of thousands of comments (nearly 10,000..) so I decided it was time to start a new Q&A thread.  Comments on the old thread are now disabled BUT they’re still there are viewable for anyone looking to see something they previously asked.

You can find the old Q&A Thread here

Got a game specific question about The Simpsons Tapped out?  Post your question below and we’ll do our best to answer it as soon as possible.  Don’t want to wait?   We have thousands of posts, we’ve been at this for awhile, and we’ve aimed to answer many of the most common questions already, so check out the search feature or start browsing the site to see if your question has already been answered.

Please Note: This is not an EA run website, so while we will do our best to answer any questions you may have we may not always to able to “solve the problem”. If you’re having a major problem with your game your best bet is to always reach out to EA Customer Support.  You can reach EA by tapping the Get Help button in your game, of visiting their support site here.

Here are a few Tapped Out and TSTO Addict FAQ’s to get you started:

I’m New To TSTO Where’s the Best Place to Start?

Believe it or not we have a comprehensive game guide for brand new tappers!  You can check out all the details for new tappers on this page.  It’ll include loads of how-tos and tips and tricks to get you started.

I’m New to TSTO Addicts, How Do I Navigate The Site?

Check out this post to learn how to navigate TSTO Addicts.

Do all of the buildings earn money?

No. While almost all of the buildings earn money there are a handful of buildings that do not earn money but have other tasks. Cletus’s Farm does not earn money as the other buildings do instead it earns money through growing crops, Channel 6 earns money through news broadcasts and Open Air Stage earns money through characters performing. While Springfield Downs earns money through betting on the Dog Races.
Town Hall, Moe’s Tavern, Springfield Elementary & the Police Station do not earn money. However, your neighbors can vandalize those buildings with spray paint while visiting and you earn money from cleaning up the spray paint.
Finally, Springfield Retirement Castle is the one building that does not earn money, has no tasks to earn money, and cannot be vandalized. However, it’s a building you must purchase in order to get Grandpa Simpson.

Of course there are more, that I’m sure I don’t have on this list..but the bottom-line is, no.  Not all of the buildings in Springfield earn money.

Where can I find a map of all the available land in Springfield?
Up to date as of 3/14/19

Click to view larger


How many characters have been introduced in TSTO to date?

As of 3/14/19 there are 403 playable characters (not including skins) and 144 NPCs.

What Is XP Farming? KEM Farming? Donut Farming? How Do I Get Free Donuts?!

We’ve got a couple of posts on this…

The complex breakdown of KEM/Donut Farming is here

The quick simple breakdown is here. 

Where Can I Find Information About Previous Tapped Out Events?

We’ve got a whole section of the site dedicated to TSTO Events.  You can find it here. 

Where Can I Find Information About Donuts, Premium Items and Tips to Earn more?

Check out our Premium Guide, here.

Where Can I Find A Chart of What Bonus % Premium Items Earn?

You can find that here.

Where Can I Find a Character of Duel Character Tasks?

You can find that here. 

Where Can I Find Design Guides for Tapped Out?

We’ve got loads of them!  Check out the Design Guide Tab in the menu to see Showoffs, 2D, 3D and other fun designs!

When Was the Last Tapped Out Update?

Check out our update post for dates and details, you can find it here.

Still have a question?  Ask away…we’re here to help! 🙂

1,064 responses to “Questions and Answers

  1. Hi! So, I just spent 60 donuts on Aristotle Amadopolis, but he doesn’t seem to come with a storyline as there is no dialogue. Is that correct?


  2. By any chance would someone happen to know if there’s a simple way to restore a pre-grouped item back to its original layout in the random chance it was placed into storage in pieces? (ex. the third Cecil Terwilliger cash reward)


  3. Why is my krustyland in storage. How do I get it out


  4. It is coming to an end of the black history month update but I haven’t been able to do any of the challenges/quests. Is there a reason for this? I really want the golden goose realty but it is not in the store because there is no black history month option in the store!! PLEASE HELP!!! I don’t understand why I don’t have the update


  5. Chillburt LaRouche

    So, I got a super late start to the current event and I’ve been spamming donuts to keep up. With the way we’re able to finish whatever quest we’re working on after the event ends do you think it’s possible to finish ALL of the last quests? That is to say, if I finish all the steps but the final part of each of the four sections will all four be available after Thursday or just the last most recent one? Technically I’d still be working on all four. It could save a lot of donuts leaving those few for later. Thanks.


  6. Hey Ho my dear neighbors, I just recognized that when I use my free landmarks to buy new land I also lose the amount of money. Landmarks AND money are gone after buying new land. Does anyone else has noticed that?


  7. I just bought the new IPhone 11 Pro and now my TSTO addicts app does not work? Says not available in the App Store anymore. I can search your site online and see it but can’t use the app like before. Any advice? Thanks!


  8. Hello,

    Does anyone have any trouble trying to buy the Jay G bundle? I’ve been trying to buy that, but it keeps telling me “You can only place one of a particular unique item in your town at a time”. What does that even mean?


    • Chillburt LaRouche

      It means you already have it. If you don’t have it then there’s a problem. Check your town hall for Jay-G or the character or building section in your inventory. I tried the same thing. Usually it won’t offer you something you already have (so I think it’s a glitch), but it’s the same character, mansion and his pet goose.


  9. Has anyone else had issues with the game play slowing down to the point of being essentially unplayable? This started on the day that snow fell on Springfield last year (2019). It will occasionally return to normal play speed, but soon slows down by varying degrees – sometimes to around 4-5 FPS. This occurred simultaneously on 2 IOS devices (iPad Pro & iPad Mini) and 2 Android devices (Galaxy Note 9 & Galaxy Tab 4) – so it’s not an issue with any one device. And they each do this on their own “schedule” – One may run slowly while another runs OK. I’ve tried deleting and reinstalling to no avail. Visiting “Other Springfields” doesn’t have this issue – they all run at a proper pace. TIA for any thoughts.


    • From the very beginning of this new event I got a late 3 day start. I have been behind the whole time and it isn’t looking good that I will be able to finish. I have always finished these events. This one seemed to be a lot more time consuming so I am a little peeved that I won’t be finishing. I haven’t even got the first task of level 3 finished yes!
      sorry no question just bummed out that i will not be getting all of the rewards at the end!


  10. Anyone know why houses cost different amounts for different people? A blue house costs me around $9,000 but my mom, who also plays the game, gets charged $215,000-what gives?


  11. kathy batterson

    Seems like I still can’t leave tips on my neighbors. Is anyone else having this problem?
    Thank you kathy


  12. Marcel Daguerre

    A few days back, I sent most of my characters to Buy Milk at the Kwik-E-Mart. When I collected, the characters immediately went back to Buy Milk again. It does this repeatedly. I rebooted and reloaded the app. Neither helped. Anyone else having this issue? Any ideas on a work around?


  13. Hey! I haven’t played in a long time. Now I need more storage space for espresso, mobile phones where can i find it? I can’t remember where you fixed it.


  14. So I seem to be missing some characters. I need President Lisa and the sea captain to continue some tasks. They show up in the city hall list and appear to be in Krustyland burger. They show up on the upper left corner with completed tasks. Clicking on them there also takes me to Krusty burger. There is no sign of them there.

    There was a daily challenge task for available citizens to do a task at krusty burger. It appears to be stuck in a Groundhog Day loop, and has completed 4 or 5 times in a row now.

    I shut down the game and relaunched it, no resolution.

    Any suggestions?


  15. Kyle D Dressman

    What levels do u get the homerlayas


  16. Anybody having problems removing neighbors? I got most of mine via the no-graffiti thread and one of them has been spray painting every day. I’ve tried to remove him for two weeks or so, and keep getting “An error occurred attempting to Unfriend this friend. Please retry.” I’ve tried different platforms, wifi versus phone, logging out/in, but still nothing. (I don’t need to remove anyone else, but I did test it on other neighbors and get the same error message.) Does anyone have a fix?

    Thanks for any suggestions (though I don’t really want to delete and redownload, which is what EA seems always to suggest for everything).


  17. Not sure if this is the right area for my question but here it goes. My daily challenge was to send 5 characters to shop for 8 hrs. Well other than the characters I had on event quests I sent the rest on the 8 hr journey. It has ended and I can clear the task, collect the $ and xp but I can’t clear the challenge or release any of those people from the big box store. I’ve closed it and opened it a few times and it goes right back to like I never collected. I’ve made a ton of duplicate earned $ and xp but I can’t get my peeps out, any thoughts?


  18. Is it possible to put all buildings/characters in storage and start the map over with a clean slate?


  19. I opened the game and it says I need to update. So I went to app to update but I couldn’t because the developer has removed the game from App Store.
    I can’t even update anymore? How can I keep playing game?


  20. I finally upgraded from iphone6 to a iphone8 plus, the game performs much better! I do have a problem though, I am unable to fully zoom out the camera… any way to fix this ?


  21. Why is EA not giving us more free landmarks? Or why are they not giving us the opportunity to get more land in the hights? I would love to build nicely in my Springfield, but I have to squish everything together, because of the lack of land. So sad 😦


  22. Yes me too. Play 2 different games one was my Son’s and both lost all their friends today.


  23. Me too! I also reported this to EA. There were 51 people ahead of me. I waited 1 hour, talked to a rep (by typing, not actual speaking).
    (It disconnected many times while I was waiting. I thought I would lose my place in line but didn’t! 😊)
    He said to log in again. I had previously done so many times but tried once more and was disconnected from the rep!
    I hope they fix it soooon! I miss my friends!!!
    Plus, instead of saying that I started playing on 4/10/13 on my profile, it said that I was a NEW player!
    Previously, when I checked my original profile, they had my wrong birthday.
    I also got a new e-mail address in the interim and wanted to fix that too.
    This all happened with the IOS 13 update on my I-Phone 6s.
    I just updated to IOS 13-2.
    The one good thing from that was my Memoji!


  24. Just went to visit my friends Springfields and it is completely empty…. I am Billy no friends. Anyone else experienced there friend database being completely erased?


    • It’s happened to me as well. Tried the usual fixes like logging out and logging back in and resetting my device but no luck in getting my friends back.


      • I am sorry that you lost your friends too. 😒
        Sooo… When one of my friends visited me, I was able to send him a friend request! Then, I tried to send another friend a request and it said that my friend list was full. (So I guess I must’ve had 99 not 100). And… that must mean that my friends are still there 😊 just have disappeared. “Come out come out wherever you are!” 😉


    • Same here! It happened first about a week ago and suddenly they were just back but they’ve disappeared again and no sign of them! I hope EA fixes this soon! I like graffitiing my hubby’s Springfield 😀


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