Questions and Answers

HomerSo our old Q&A post was about 3 years old and full of thousands of comments (nearly 10,000..) so I decided it was time to start a new Q&A thread.  Comments on the old thread are now disabled BUT they’re still there are viewable for anyone looking to see something they previously asked.

You can find the old Q&A Thread here

Got a game specific question about The Simpsons Tapped out?  Post your question below and we’ll do our best to answer it as soon as possible.  Don’t want to wait?   We have thousands of posts, we’ve been at this for awhile, and we’ve aimed to answer many of the most common questions already, so check out the search feature or start browsing the site to see if your question has already been answered.

Please Note: This is not an EA run website, so while we will do our best to answer any questions you may have we may not always to able to “solve the problem”. If you’re having a major problem with your game your best bet is to always reach out to EA Customer Support.  You can reach EA by tapping the Get Help button in your game, of visiting their support site here.

Here are a few Tapped Out and TSTO Addict FAQ’s to get you started:

I’m New To TSTO Where’s the Best Place to Start?

Believe it or not we have a comprehensive game guide for brand new tappers!  You can check out all the details for new tappers on this page.  It’ll include loads of how-tos and tips and tricks to get you started.

I’m New to TSTO Addicts, How Do I Navigate The Site?

Check out this post to learn how to navigate TSTO Addicts.

Do all of the buildings earn money?

No. While almost all of the buildings earn money there are a handful of buildings that do not earn money but have other tasks. Cletus’s Farm does not earn money as the other buildings do instead it earns money through growing crops, Channel 6 earns money through news broadcasts and Open Air Stage earns money through characters performing. While Springfield Downs earns money through betting on the Dog Races.
Town Hall, Moe’s Tavern, Springfield Elementary & the Police Station do not earn money. However, your neighbors can vandalize those buildings with spray paint while visiting and you earn money from cleaning up the spray paint.
Finally, Springfield Retirement Castle is the one building that does not earn money, has no tasks to earn money, and cannot be vandalized. However, it’s a building you must purchase in order to get Grandpa Simpson.

Of course there are more, that I’m sure I don’t have on this list..but the bottom-line is, no.  Not all of the buildings in Springfield earn money.

Where can I find a map of all the available land in Springfield?
Up to date as of 7/8/16 (I’m working on the new one and it should be up just after the next update…just in case they add more land)

Click to view larger

TSTO Land June 2016

What Is XP Farming? KEM Farming? Donut Farming? How Do I Get Free Donuts?!

We’ve got a couple of posts on this…

The complex breakdown of KEM/Donut Farming is here

The quick simple breakdown is here. 

Where Can I Find Information About Previous Tapped Out Events?

We’ve got a whole section of the site dedicated to TSTO Events.  You can find it here. 

Where Can I Find Information About Donuts, Premium Items and Tips to Earn more?

Check out our Premium Guide, here.

Where Can I Find A Chart of What Bonus % Premium Items Earn?

You can find that here.

Where Can I Find a Character of Duel Character Tasks?

You can find that here. 

Where Can I Find Design Guides for Tapped Out?

We’ve got loads of them!  Check out the Design Guide Tab in the menu to see Showoffs, 2D, 3D and other fun designs!

When Was the Last Tapped Out Update?

Check out our update post for dates and details, you can find it here.

Still have a question?  Ask away…we’re here to help! 🙂


825 responses to “Questions and Answers

  1. I need to build Krustys land entrance but it keeps saying that I’ve got one bit in my world and I can get another one like it what should j do ?


  2. Help! I want to buy Apu’s apartment, but I can’t find it in the store. Where is it?


  3. Chrissy Desormeau

    I would like to know why when I visit my friends I am only allowed to collect prizes from only 10 friends ( not money). I thought the whole purpose of connecting with other TSTO players is to be a community. What’s the initiative to have more friends? I would say 10 is all you need. I would like it to be so I can collect prizes from all my friends. That was the whole reason to get them in the first place.


  4. Hi, weird thing happened to me. My usual bonus to xp and currency used to be 170% roughly… since the new event, I bought the boatload of donuts, a jet engine bike granting a 2% increase and the new animal kingdom for 75 donuts granting 4%… i double checked where I was at with those new bonuses….I’m now at 330%!!! Did EA change some things this event that count towards more bonus xp and currency??? I’m really confused. Not complaining though…


  5. Since the Poochie mini event ended I have been experiencing the weirdest thing. When I play, all progress is save except donuts earned. So I can play for 20 minutes, the 300+ character tasks can be collected, all the property, Zoo event currency collected etc with no issue, but any donuts I make (I’m a KEM farmer) will be gone when I log in 4 hours later. It only happens 50% of the time, but as you may guess, it’s very frustrating. The only reason I’m not freaking out is that a few of my donut purchases have not been subtracted. So I make 60 donuts less a day, but two 150+ donut purchases were “free”. Any thoughts? I’ve shut off and restarted my Kindle, deleted and reinstalled the game etc with no luck. I’m working through this with EA but that can be time consuming (it took 3 months to fix my rollback glitch).


  6. Hi guys I had a situation today with the Gil deal just wanted to know if this is common. I jumped in the opportunity to buy the day old donut boat load deal. When my payment was denied it popped open the App Store when I updated the payment info it immediately charged me for the donuts but my donut count stayed the same. I’m just wondering if this is common or if it’s happened to anyone else? Thanks!
    ( p.s. i messaged EA they said I should get my donuts but don’t know how long it will take.)


  7. Leave a reply? I’m confused.
    I thought I was in the area to ask a question.
    I’ve looked and don’t see that?

    All I want to know is: They use to store the free land tokens under the same place they stored streets, sidewalks, rivers, etc. You had to access with the move key.
    The free land tokens are no longer there. I don’t know if I have 2 or 20.
    Where are my land tokens?
    And or how many can I find out that I have left? Thanks.


  8. I download the new event but nothing is going on. Why?


  9. Q: what does the Quimby billboard count?


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