Questions and Answers

HomerSo our old Q&A post was about 3 years old and full of thousands of comments (nearly 10,000..) so I decided it was time to start a new Q&A thread.  Comments on the old thread are now disabled BUT they’re still there are viewable for anyone looking to see something they previously asked.

You can find the old Q&A Thread here

Got a game specific question about The Simpsons Tapped out?  Post your question below and we’ll do our best to answer it as soon as possible.  Don’t want to wait?   We have thousands of posts, we’ve been at this for awhile, and we’ve aimed to answer many of the most common questions already, so check out the search feature or start browsing the site to see if your question has already been answered.

Please Note: This is not an EA run website, so while we will do our best to answer any questions you may have we may not always to able to “solve the problem”. If you’re having a major problem with your game your best bet is to always reach out to EA Customer Support.  You can reach EA by tapping the Get Help button in your game, of visiting their support site here.

Here are a few Tapped Out and TSTO Addict FAQ’s to get you started:

I’m New To TSTO Where’s the Best Place to Start?

Believe it or not we have a comprehensive game guide for brand new tappers!  You can check out all the details for new tappers on this page.  It’ll include loads of how-tos and tips and tricks to get you started.

I’m New to TSTO Addicts, How Do I Navigate The Site?

Check out this post to learn how to navigate TSTO Addicts.

Do all of the buildings earn money?

No. While almost all of the buildings earn money there are a handful of buildings that do not earn money but have other tasks. Cletus’s Farm does not earn money as the other buildings do instead it earns money through growing crops, Channel 6 earns money through news broadcasts and Open Air Stage earns money through characters performing. While Springfield Downs earns money through betting on the Dog Races.
Town Hall, Moe’s Tavern, Springfield Elementary & the Police Station do not earn money. However, your neighbors can vandalize those buildings with spray paint while visiting and you earn money from cleaning up the spray paint.
Finally, Springfield Retirement Castle is the one building that does not earn money, has no tasks to earn money, and cannot be vandalized. However, it’s a building you must purchase in order to get Grandpa Simpson.

Of course there are more, that I’m sure I don’t have on this list..but the bottom-line is, no.  Not all of the buildings in Springfield earn money.

Where can I find a map of all the available land in Springfield?
Up to date as of 3/14/19

Click to view larger


How many characters have been introduced in TSTO to date?

As of 3/14/19 there are 403 playable characters (not including skins) and 144 NPCs.

What Is XP Farming? KEM Farming? Donut Farming? How Do I Get Free Donuts?!

We’ve got a couple of posts on this…

The complex breakdown of KEM/Donut Farming is here

The quick simple breakdown is here. 

Where Can I Find Information About Previous Tapped Out Events?

We’ve got a whole section of the site dedicated to TSTO Events.  You can find it here. 

Where Can I Find Information About Donuts, Premium Items and Tips to Earn more?

Check out our Premium Guide, here.

Where Can I Find A Chart of What Bonus % Premium Items Earn?

You can find that here.

Where Can I Find a Character of Duel Character Tasks?

You can find that here. 

Where Can I Find Design Guides for Tapped Out?

We’ve got loads of them!  Check out the Design Guide Tab in the menu to see Showoffs, 2D, 3D and other fun designs!

When Was the Last Tapped Out Update?

Check out our update post for dates and details, you can find it here.

Still have a question?  Ask away…we’re here to help! 🙂

1,257 responses to “Questions and Answers

  1. Hi, when you purchase for example 132 donuts you get 12 tokens and a building and 5 extra tokens that go as a bonus with donuts in currency too? And can you spend every token in golden mystery boy as many as how many tokens you have or is it limited?

    • You can use all your tokens as long as you have items available in your mystery box. If you run out of items in your mystery box, you can exchange your tokens for 12 donuts.

  2. Tokens …do I need to use them or loose them, or can I save for future event?

  3. Amanda L Leggett

    I’ve been searching through the site, I’m sure there must be a post somewhere, but I just can’t find it. I’m looking for a list of donut generators. I have Costmo, lard lad factory, rail yard, playdough factory and Yahweh. Are there others?

  4. One more question… how can I get Dr. Vladmir Krabokov, better known as Dr. Crab? Thank you!

  5. Hello! A lot of my character have disappeared. They were on a task to complete act 2. “Feed the Dinosaurs” I believe. I have over 100 characters at that stadium with a yellow thumbs up to say the task is complete, when I click on it I receive the $ and experience but my characters don’t become available. In the top left corner a check mark remains on Ned and I click that it brings me to the stadium but no characters. Anyone else have this issue and if so how did/do we solve it?

    • This happened to me once, so try moving the stadium to a spare piece of ground and you should find your characters huddled together beneath it. Once you see them they should be easy to break up. Replace the stadium at your leisure afterwards.

      • @RogerNowt I tried your suggestion and still can’t get my characters. I tried moving it on new purchased land, land that had space and close to where it was originally. My characters are still stuck.

        • If you can see your characters with the stadium moved, they will be stacked on top of each other, tap on the bunch and the top one should appear in top left corners that you can give it a job, do that and they should break apart. If not, try going to the job centre and give them all a four hour job, hopefully then they will all toddle off in different directions. After that I’m out of suggestions.

        • His solution was close, but not correct. When a bunch of characters get stuck in a building, the solution is to store, not move, the building. Then, once the characters are free, you can take the building back out of inventory and put it back wherever you want it.

          (Alissa/Safi – Sorry if this is a duplicate post… My connection is wonky and I couldn’t see whether my first try went through. Please delete this if it did!)

          • Follow up question about this issue; what building are the characters at for the “Make Humans Live a Stressful Experience” so I can resolve the same thing? Thanks.

          • David Larangeira

            I had this problem also and this solution worked

        • David Larangeira

          Sandrashill is right. Put the building in your inventory. Your characters will free up. Then u can take the building back out of inventory

  6. My crazy cat lady has a prompt to “get scratched by her gods” that always stays yellow. What am I supposed to comolete/what building to I need to complete whatever storyline she’s trying to do? Same thing with my blue haired lawyers 8hour task of looking unimpressed.

    • David Larangeira

      I have a similar problem. Crazy cat lady and her winter outfit. I even have the Christmas house for her but it wouldn’t let me do the task. The Christmas house says it’s locked in my inventory and I can’t unlock it. Same with winter house for apu and his wife manjula. I have the regular houses and for the Xmas ones but I just can use them. I tried here and with EA and neither was able to help so I just gave up on it.

  7. Where is itchy? And how do I get him?

    • Itchy, the full character, is not currently available in game. You’ll have to wait to see if it’s brought back. Itchy the mascot, NPC, is available via the Yearbook Mystery Box.

  8. I was curious how I can get Lady Duff? I’ve been told she’s in the yearbook but I’ve spent hours looking for her. Id like to get her to finish a questline.

    • Lady Duff is in the yearbook box, but is bundled with Mexican duffman. So if you have Mexican duffman it’s possible you won’t see her in the yearbook

      • willielikesthat

        But…. what if I already have the Duffman and the Lady Duff skin? Is it possible for me to get Mexican Duffman somehow?
        I’m a little bummed, b/c I only found out about the existence of Mexican Duffman thru my Town B. And, it made me realize that I don’t have it in my Town A…

  9. When a daily task requires 5 or certain # of characters to complete that task, is there any way to not have that daily task block all the other characters from being sent to their regular jobs via tapping the jobs on Unemployment Building? Whenever I send the requested # of characters to do the task, I want to send all the others to their jobs just by tapping but cannot do that since that daily task is the priority for ALL characters and can only send non-human or not that heavily involved characters. (It’s hard to send 300?(doesn’t even know how many characters I have anymore) by tapping one by one and have to waste time either by waiting till that daily task is done (which can be from just 2 hours to 8 hours the longest) or tapping one by one (which would take more than 10 minutes to do so).

    • Unfortunately not

    • I, too, find that a PITA, so I usually just dismiss those takes and do the replacement one, instead.

      If (and this almost never happens) the replacement task is also a multi-character task, I’ve even gone so far as to just pay the 10 donuts to speed the five required charters through it, just to save myself the pain you described. (But, then again, I get a lot more donuts than that each day just from collecting my two donut buildings, not to mention from collecting buildings/tasks, and from Yahweh each day, too, plus the Maggie game every three days and the occasional monorail and Sideshow You donuts, and I already have more donuts than I’ll ever use, anyway).

  10. Can anyone confirm what the current item limit # is, and the last time it was increased ? Thanks !

  11. I have a query that’s almost certainly been asked before …… how do I post a photo into my ID please without having to mess with (un)social media? Tried all the obvious stuff, but can’t figure it out.

  12. The daily challenge box has four spaces..daily challenge, train depot, and cecil’s items are on mine. What am i do i get?


      • What do you mean by a 4th? Where? On the side? Or the boxes in the middle? There are a max of 3 daily challenges that can be listed there. On the side tabs there are only 3. The Daily Challenges (purple at the top), Rail Yard (Blue in the middle), and Road to Riches (green at the bottom)

  13. How do I unlock the sir loin a lot challenge?

  14. Is there a ryme or reason behind the money max total of 4294967295?

  15. Is there an item or building that collects for all your characters at once like the sky finger monument collects for all your buildings at once?

  16. How come K9 dog and the dolphin don’t have jobs anymore but still
    Come up at Playable?

  17. Does anyone know when or if the donut factory that gives free donuts every 24 hours is coming back?

  18. Just won a itchy and scratch-r card via my daily challenges
    Where can I find it? It’s not in my inventory I’ve checked everywhere
    It’s not at the Kwik e mart

  19. Can you please tell me how to change the email address as it is in the EA account for the game since the email address is not working?

  20. So I’m level 51 and I’m kem farming but not really making much progress cause I’m obviously low level but that’s not the problem, where does the money profit come in is my question

    • The quantity of KEM you farm can be adjusted to make money (fewer KEM), break even (aka ideal number of KEM), or lose money (more KEM).

  21. willielikesthat

    I recently started a Town B (only Lv 10 right now).
    Using my Town B game, when I “visit” my Town A (been at Lv 939 for like 2+ yrs) it seems there’s never any bldgs available to tap. I am able to tap other users’ towns and the “Other Springfield”.
    Any suggestions?

    • Do you go to Town B right after clearing Town A? Do you wait at least 24 hours since the last time you visited Town A?

      • willielikesthat

        No, I intentionally left some Brown Houses in Town A uncleared for this purpose.
        Yes, waited more than 24 hrs. (I can clearly see the “3/3” clicks that I’m allowed to have)

    • willielikesthat

      I’m sad………
      One day ago, I updated my Moto phone to Android 11 OS.
      Now, TSTO is running quite slow…… Especially, when I click on the bldgs to collect cash/XP. major lag….

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