Questions and Answers

HomerSo our old Q&A post was about 3 years old and full of thousands of comments (nearly 10,000..) so I decided it was time to start a new Q&A thread.  Comments on the old thread are now disabled BUT they’re still there are viewable for anyone looking to see something they previously asked.

You can find the old Q&A Thread here

Got a game specific question about The Simpsons Tapped out?  Post your question below and we’ll do our best to answer it as soon as possible.  Don’t want to wait?   We have thousands of posts, we’ve been at this for awhile, and we’ve aimed to answer many of the most common questions already, so check out the search feature or start browsing the site to see if your question has already been answered.

Please Note: This is not an EA run website, so while we will do our best to answer any questions you may have we may not always to able to “solve the problem”. If you’re having a major problem with your game your best bet is to always reach out to EA Customer Support.  You can reach EA by tapping the Get Help button in your game, of visiting their support site here.

Here are a few Tapped Out and TSTO Addict FAQ’s to get you started:

I’m New To TSTO Where’s the Best Place to Start?

Believe it or not we have a comprehensive game guide for brand new tappers!  You can check out all the details for new tappers on this page.  It’ll include loads of how-tos and tips and tricks to get you started.

I’m New to TSTO Addicts, How Do I Navigate The Site?

Check out this post to learn how to navigate TSTO Addicts.

Do all of the buildings earn money?

No. While almost all of the buildings earn money there are a handful of buildings that do not earn money but have other tasks. Cletus’s Farm does not earn money as the other buildings do instead it earns money through growing crops, Channel 6 earns money through news broadcasts and Open Air Stage earns money through characters performing. While Springfield Downs earns money through betting on the Dog Races.
Town Hall, Moe’s Tavern, Springfield Elementary & the Police Station do not earn money. However, your neighbors can vandalize those buildings with spray paint while visiting and you earn money from cleaning up the spray paint.
Finally, Springfield Retirement Castle is the one building that does not earn money, has no tasks to earn money, and cannot be vandalized. However, it’s a building you must purchase in order to get Grandpa Simpson.

Of course there are more, that I’m sure I don’t have on this list..but the bottom-line is, no.  Not all of the buildings in Springfield earn money.

Where can I find a map of all the available land in Springfield?
Up to date as of 7/8/16 (I’m working on the new one and it should be up just after the next update…just in case they add more land)

Click to view larger

TSTO Land June 2016

What Is XP Farming? KEM Farming? Donut Farming? How Do I Get Free Donuts?!

We’ve got a couple of posts on this…

The complex breakdown of KEM/Donut Farming is here

The quick simple breakdown is here. 

Where Can I Find Information About Previous Tapped Out Events?

We’ve got a whole section of the site dedicated to TSTO Events.  You can find it here. 

Where Can I Find Information About Donuts, Premium Items and Tips to Earn more?

Check out our Premium Guide, here.

Where Can I Find A Chart of What Bonus % Premium Items Earn?

You can find that here.

Where Can I Find a Character of Duel Character Tasks?

You can find that here. 

Where Can I Find Design Guides for Tapped Out?

We’ve got loads of them!  Check out the Design Guide Tab in the menu to see Showoffs, 2D, 3D and other fun designs!

When Was the Last Tapped Out Update?

Check out our update post for dates and details, you can find it here.

Still have a question?  Ask away…we’re here to help! 🙂


878 responses to “Questions and Answers

  1. Hi! My Daily Challenge for today was to Make Springfielders Shop for Gifts (x5). I basically sent all my Springfielders on this task, minus the ones who are working on the Christmas event and the ones who don’t have that task. When I tap to clear them out of the Android’s Dungeon, the thumbs disappear, I get all the money (and all the XP, so three free donuts), but the characters don’t “clear out.” That is, in the upper left-hand corner, there’s still a checkmark next to them, making it seem as if they are on a task that’s ready to be cleared. If I go to a neighbor’s town and back, all the thumbs are back–so I get all the money again, all the XP and the three free donuts. I did a hard close of the game, I turned my device completely off and back on–nothing “clears” these characters. Have you heard of a glitch like this recently? Short of X-ing out of the Daily Challenge and just getting another one, do you have any suggestions? Just occurred to me that I could store the Android’s Dungeon and maybe that would get rid of them, but that probably wouldn’t give me the Daily Challenge, which is worth 6 donuts. (That said, I’ve gotten at least 30 donuts just from continually clearing the thumbs, hahaha.) Thoughts? (Wow, that is a long comment. Sorry.)


  2. Should I buy roller rink and get young Marge for 199 donuts?


  3. Hi, the Christmas event is stuck… finished the quest to get angel lisa but it’s not moving forward …did not get Lisa and stuck on tasks completed…removed ,re-installed but did not help… anyone any ideas?


  4. Does anyone have Minnie from the Thanksgiving event but she can’t do any jobs? All of her jobs appear locked and require a quest, but no quest has started. I thought maybe it would resolve with the Christmas update, but I still can’t do anything with her.


  5. Hello,
    I bought Scotland Yard during the Black Friday sale so I’ve just now been going through the Ripper’s tasks. I got to the final one, where the citizens live in fear. Well I sent everyone, but after completing the task and collecting the reward, none of the green check marks will go away by the icons to show that that task is complete. If I click on that character, it takes me to Krabapple’s apartment, but no one is actually there. It seems I can still manually find my characters, but it’s still a weird glitch. I even tried placing my character back in storage, but then the icon just switched to the next character and keeps the green check mark.
    Also while I’m on here, I gave up on this one a long time ago, but since I’m asking questions……. My tailgate party is stuck on level 2. It shows I have completed the tasks, but won’t prompt me to do anything else. And when I tap on any character involved with that quest, it always lists the 12 hour “party at the tailgate” task first, although not in yellow. No matter how many times I send them it doesn’t go away. It doesn’t affect gameplay, so I’m not too worried about it, but the gamer in me would sure like to have that quest completed! Any ideas?
    Thank you for your time.


    • You may be in the dreaded “uninstall, reinstall” mode. At earlier levels, characters often got stuck or lost. Make sure your EA ID is in order before you do so, though.

      It used to be that goigntonKrustyland and back would cl at the cache…now, visiting neighbors can help…but it sounds like you are in “stuckland.”


      • Thank you! Going to a friend’s town fixed it. Tailgate is still stuck even after I stored and unstored it, but thats liveable. Thank you again


  6. does anyone know how to start the Itchy and Scratchy quest? I am level 54 and I missed the whole may -june thing. Is it possible to still the gate? I have been trying for a month and no luck. I really want to get the theme park.


  7. I am Level 23 right now… I’ve been with the character Lyle Lanley stuck in the game but with anything to do. I finished with the Springfield Dump and is completely full but nothing happens to advance to the next step on the Monorail quest. I already uninstalled the app and installed it again but nothing change… What could had happened?


    • Same with what I told Natasha before..make sure you finished all previous questlines, there is probably one certain unfinished questline that prevents your game from proceeding. Sorry, but I can’t say which one it is…certain questlines trigger others when completed. Make sure you have your Springfielders “unemployed” when your questlines are finished.
      Hope I could help you, curious to know if it worked..


  8. Hi everyone. Does anyone know how I can get the Ralph Wiggum quest line to start? I’m on level 33 and it still hasn’t come up yet. I have Sarah Wiggum and I can’t use her with out Ralph. Not sure what’s going one evening I read says Ralph should have showed in level 26. Thanks in advance.


    • Probably you did not finish another previous level’s questline, that’s why you’re stuck.
      Finish all questlines from previous levels and Ralph’s QL should start.
      As far as I remember, Skinner starts the questline to build Wiggum’s house, so he( Skinner) should be free and not doing any tasks.


  9. Does anyone have problems logging in today? Always get the endlessly spinning donut of death when I’m trying to log in today…


  10. Is there a reason as to why Dewey Largo is no longer in the store to purchase? I haven’t got him yet.


  11. Is it important to keep items earned in quest like the Halloween one that do not earn money and take up space?


    • It’s really your call. If you are not a decorator type…and only want stuff in your town that earns…then no. If you see value in the look and details of your town, then there are some pretty cool things to keep and save, even though they don’t earn currency or XP. I have a tone of the Large tree and a handful of the Rickety Bridges….a handful of the sand piles etc.


  12. I recently acquired The Bad Dream House and Raven from one of the boxes in this event and did not have my volume up initially. I miss nearly all of the opening dialogue. Does anyone have it? Just curious as to what was said. Thank you!


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