Questions and Answers

HomerSo our old Q&A post was about 3 years old and full of thousands of comments (nearly 10,000..) so I decided it was time to start a new Q&A thread.  Comments on the old thread are now disabled BUT they’re still there are viewable for anyone looking to see something they previously asked.

You can find the old Q&A Thread here

Got a game specific question about The Simpsons Tapped out?  Post your question below and we’ll do our best to answer it as soon as possible.  Don’t want to wait?   We have thousands of posts, we’ve been at this for awhile, and we’ve aimed to answer many of the most common questions already, so check out the search feature or start browsing the site to see if your question has already been answered.

Please Note: This is not an EA run website, so while we will do our best to answer any questions you may have we may not always to able to “solve the problem”. If you’re having a major problem with your game your best bet is to always reach out to EA Customer Support.  You can reach EA by tapping the Get Help button in your game, of visiting their support site here.

Here are a few Tapped Out and TSTO Addict FAQ’s to get you started:

I’m New To TSTO Where’s the Best Place to Start?

Believe it or not we have a comprehensive game guide for brand new tappers!  You can check out all the details for new tappers on this page.  It’ll include loads of how-tos and tips and tricks to get you started.

I’m New to TSTO Addicts, How Do I Navigate The Site?

Check out this post to learn how to navigate TSTO Addicts.

Do all of the buildings earn money?

No. While almost all of the buildings earn money there are a handful of buildings that do not earn money but have other tasks. Cletus’s Farm does not earn money as the other buildings do instead it earns money through growing crops, Channel 6 earns money through news broadcasts and Open Air Stage earns money through characters performing. While Springfield Downs earns money through betting on the Dog Races.
Town Hall, Moe’s Tavern, Springfield Elementary & the Police Station do not earn money. However, your neighbors can vandalize those buildings with spray paint while visiting and you earn money from cleaning up the spray paint.
Finally, Springfield Retirement Castle is the one building that does not earn money, has no tasks to earn money, and cannot be vandalized. However, it’s a building you must purchase in order to get Grandpa Simpson.

Of course there are more, that I’m sure I don’t have on this list..but the bottom-line is, no.  Not all of the buildings in Springfield earn money.

Where can I find a map of all the available land in Springfield?
Up to date as of 7/8/16 (I’m working on the new one and it should be up just after the next update…just in case they add more land)

Click to view larger

TSTO Land June 2016

What Is XP Farming? KEM Farming? Donut Farming? How Do I Get Free Donuts?!

We’ve got a couple of posts on this…

The complex breakdown of KEM/Donut Farming is here

The quick simple breakdown is here. 

Where Can I Find Information About Previous Tapped Out Events?

We’ve got a whole section of the site dedicated to TSTO Events.  You can find it here. 

Where Can I Find Information About Donuts, Premium Items and Tips to Earn more?

Check out our Premium Guide, here.

Where Can I Find A Chart of What Bonus % Premium Items Earn?

You can find that here.

Where Can I Find a Character of Duel Character Tasks?

You can find that here. 

Where Can I Find Design Guides for Tapped Out?

We’ve got loads of them!  Check out the Design Guide Tab in the menu to see Showoffs, 2D, 3D and other fun designs!

When Was the Last Tapped Out Update?

Check out our update post for dates and details, you can find it here.

Still have a question?  Ask away…we’re here to help! 🙂


492 responses to “Questions and Answers

  1. How do you open more slots in the Jam Session venues? They’re there but they have curtains over them.


  2. When you buy the rakes for Sideshow Bob, is it a 1 time use or once you buy it, it’s there forever? I’m just a bit sceptical as you can buy 1, 3 or 15


  3. I have loved Tapped Out for years. It got me through grad school (well, almost), helped me find my partner, and was even there when I started this awesome career. Every day I found a place to eat lunch with WiFi access and I listened to podcasts while tapping away. And then my account was hacked. And I am bereft. Do you have any suggestions? I think tonight is the third time I’ve tried on the last couple of months to use EA help online and they cannot seem to actually help me reconnect. : /


  4. My Acer tablet died… so I bought a new (well… newer to me) Dell Venue 10 5050 tablet running Android 5.0.2.

    I got… The Simpsons: Tapped Out” game installed. I went thru the game and entered in my account so that the game got restored to where I was on my old tablet.

    Now for the problem. On the morning of Aug 9th… after 4 or 5 days of using the game on this tablet…. when I ran the game… I got a series of messages on my screen saying that old events were now over. After getting these notifications… when I tapped on a characters image in the upper left-hand corner of the screen… NOTHING happens. Before when I use to tap on a characters image… it would… 1) bring me to them if they had a completed task or 2) would bring up their list of tasks if they weren’t currently doing a task.

    Any suggestions???


    • Woah … not one I’ve heard of, Mike. Apart from the usual old “uninstall/reinstall” mantra, maybe lodge a ticket with EA unless any other Forum members can help you out. Best of luck!


      • Yeah… I was thinking about uninstalling the game and then re-installing it… but I wanted to see if there were any other suggestions to try before doing that.


        • Well… just as a follow up.

          I un-installed Tapped Out and re-installed it. After entering in player account info (e-mail address and password)… I still had the problem.

          So… since I didn’t have much on my tablet… I went into it and restored it to the factory default. After going thru the initial tablet setup… I made The Simpsons Tapped Out the FIRST app that I downloaded and installed. After entering in all of my player account info… I still had the problem.

          So… whatever is causing the problem… seems to be saved in my player account info… because a un-install and re-install didn’t fix the problem and then restoring the tablet to factory default and then re-installing the app didn’t fix the problem either.


          • I’ve uninstalled on my phone and tablet then cleared the cache and rebooted then reinstalled…still nothing!


  5. I accidentally deleted a Neighbour request and would like to extend that player an invite, but the user name doesn’t come up on an EA search, which indicates s/he plays with another name. I have asked the player on the Add Friends thread to resubmit her/his invite; is there anything else I can do? S/he has posted in the Forums before but clicking on his/her user name takes me off to WordPress’s Gravatar site, which is a dead end …


  6. Hi!
    In this current event I have a problem with lawyers my friends keep sending me. Since yesterday (Saturday) morning I haven’t been able to see any of them. I know they are hard to find, but previously I could with careful scanning of my large town find at least most of those little culprits. Someone tipped us addicts on a post a few days ago with putting everything else to sleep mode except characters when trying to find the lawyers, I have found that most helpful. But now I can’t track down even any single one. I can still see them in my friends’ towns and drop them there without any difficulties. Just can’t see any in my town. From the notifications I receive from TSTO app, I know my friends keep sending me lawyers. I’m wondering if anyone else is struggling with the same problem?
    Thank you for listening – you guys are amazing! Any help would be highly appreciated…


  7. Me again, lol. I used to be able to remove friends who had stopped playing. Now I can only hide them. Does this mess with the number of friends I can have?


  8. I’ve noticed some of my friends have the drop lawyers box in the top right and some don’t have the box showing at all. Does that mean the latter aren’t playing the event (or aren’t eve playing anymore)?


  9. Hey! So I have just got all the new land but it won’t let me place roads or concrete on the section along the bottom/horizontal? I can put objects on it though. Anyone else got this problem? Thanks


  10. Do I need a wordpress account in order to like posts/comments?


  11. Hey first time commenting in here but I’ve played for years.
    Since the homerpalooza update, my largest redwood and burns money pit have disappeared from the task bar. Neither are finished but I had just started to do them.

    Also during a time I stopped played I didn’t get the flaw and disorder level, I wrote ea and they eventually after 3 techs got it for ,e but now that i have completed the first arrest of side show bob he’s ever returned for task 2 when you must arrest him 3 times.

    Anyone else have these issues??


    • Yes, apparently the disappearance of the redwood and money pit is a known glitch. Previous posters seem to suggest that either EA will release a patch or these quests will return after the current event.


  12. Hi there! I’ve been playing the excavation game and noticed I can’t sell the extra barrels. Got to thinking, is there a limit on Storage?
    (Did try searching but didn’t see the answer)
    Thanks for all you do, you are amazing.


  13. Sandra dennison

    Yesterday, when I was looking at the designs, I noticed one that had the entire Simpson family in the mountains. I only have Homer and Lisa. I feel that somehow I did something wrong. I would appreciate your help


  14. Arnie Pye & Dr Nick have disappeared from the premium & character store. Where have they gone?


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