Questions and Answers

HomerSo our old Q&A post was about 3 years old and full of thousands of comments (nearly 10,000..) so I decided it was time to start a new Q&A thread.  Comments on the old thread are now disabled BUT they’re still there are viewable for anyone looking to see something they previously asked.

You can find the old Q&A Thread here

Got a game specific question about The Simpsons Tapped out?  Post your question below and we’ll do our best to answer it as soon as possible.  Don’t want to wait?   We have thousands of posts, we’ve been at this for awhile, and we’ve aimed to answer many of the most common questions already, so check out the search feature or start browsing the site to see if your question has already been answered.

Please Note: This is not an EA run website, so while we will do our best to answer any questions you may have we may not always to able to “solve the problem”. If you’re having a major problem with your game your best bet is to always reach out to EA Customer Support.  You can reach EA by tapping the Get Help button in your game, of visiting their support site here.

Here are a few Tapped Out and TSTO Addict FAQ’s to get you started:

I’m New To TSTO Where’s the Best Place to Start?

Believe it or not we have a comprehensive game guide for brand new tappers!  You can check out all the details for new tappers on this page.  It’ll include loads of how-tos and tips and tricks to get you started.

I’m New to TSTO Addicts, How Do I Navigate The Site?

Check out this post to learn how to navigate TSTO Addicts.

Do all of the buildings earn money?

No. While almost all of the buildings earn money there are a handful of buildings that do not earn money but have other tasks. Cletus’s Farm does not earn money as the other buildings do instead it earns money through growing crops, Channel 6 earns money through news broadcasts and Open Air Stage earns money through characters performing. While Springfield Downs earns money through betting on the Dog Races.
Town Hall, Moe’s Tavern, Springfield Elementary & the Police Station do not earn money. However, your neighbors can vandalize those buildings with spray paint while visiting and you earn money from cleaning up the spray paint.
Finally, Springfield Retirement Castle is the one building that does not earn money, has no tasks to earn money, and cannot be vandalized. However, it’s a building you must purchase in order to get Grandpa Simpson.

Of course there are more, that I’m sure I don’t have on this list..but the bottom-line is, no.  Not all of the buildings in Springfield earn money.

Where can I find a map of all the available land in Springfield?
Up to date as of 3/14/19

Click to view larger


How many characters have been introduced in TSTO to date?

As of 3/14/19 there are 403 playable characters (not including skins) and 144 NPCs.

What Is XP Farming? KEM Farming? Donut Farming? How Do I Get Free Donuts?!

We’ve got a couple of posts on this…

The complex breakdown of KEM/Donut Farming is here

The quick simple breakdown is here. 

Where Can I Find Information About Previous Tapped Out Events?

We’ve got a whole section of the site dedicated to TSTO Events.  You can find it here. 

Where Can I Find Information About Donuts, Premium Items and Tips to Earn more?

Check out our Premium Guide, here.

Where Can I Find A Chart of What Bonus % Premium Items Earn?

You can find that here.

Where Can I Find a Character of Duel Character Tasks?

You can find that here. 

Where Can I Find Design Guides for Tapped Out?

We’ve got loads of them!  Check out the Design Guide Tab in the menu to see Showoffs, 2D, 3D and other fun designs!

When Was the Last Tapped Out Update?

Check out our update post for dates and details, you can find it here.

Still have a question?  Ask away…we’re here to help! 🙂


1,012 responses to “Questions and Answers

  1. Please help. Sent most of my characters on the “shop for a gift” daily task and now they are all stuck there. I hit the collect button, points seem to download, but then nothing.


  2. Where is the tapped out Halloween 2019 in disappointed that there’s nothing. I’ve been playing for 7 years and this is the worst yet


  3. I would like to know why I can’t sell any of my over 40 lard lads donut shops?


  4. Hello. So I have 3 questions which I couldn’t find the answers. I hope someone can answer me!
    1. What buildings available in the yearbook mystery box produce something else than money?
    2. What happens if you get a character skin, but you don’t have the main character? Do you unlock it instantly?
    3. If I get a stone butter skin (for example number 51) from the yearbook mystery box, do I get the stone cutter lodge also?


    • Little Lisa’s Recycling Plant produces blue prints. Beyond that, with no event going on, all other buildings produce cash/xp.

      No. The skin sits in inventory until you unlock that character. In some cases, the full character comes with the skin, but generally, that’s advertised in the “listing”

      No. The lodge is a separate item. (and #51 is a full character, not a costume)


  5. For Baddog – I’m pretty far beyond level 200 but if everyone gets the same events when they come along, EA has started including a land token as a “prize” in some of the recent events. It’s only 1 at a time but it’s land. At some point, I ended up with 57 free land tokens and I can’t remember how or why but maybe you’ll get to whatever that was. Or maybe we got them when they destroyed our Krustylands (which were separate from Springfield) and so they gave us a bunch of land tokens to allow us to build a Krustyland in Springfield? Sorry to be vague but maybe this will jog someone else’s memory.


    • First off…. M.Simpson!!! I LOVE IT!! Thanks for you reply. I got all the land token when Krusty Land blew up.. I was visiting a friends Springfield when I thought I seen a building that had a land token instead of cash as it reward.. was wondering if anyone else knew anything about this..


      • That is the golden goose realty. It gives out a land token ever 12 hours to people who bought the building. Unfortunately you would only get game cash if you tap it. Hopefully the building will make a comeback in a mystery box. I have gotten a few land tokens by completing the daily challenge for the bonus prize.


  6. I was wondering if there’s a way to earn land tokens… I’m hitting level 200 soon and would love to expand my town…


  7. How do I find character sets? I play on Amazon Fire 7 2019. Thank you!


  8. So, I finally bit the bullet and upgraded from a 5th Gen KIndle Fire HD 10 to a new Galaxy Tab A 92019 model, 128gb, 100gb free). I’ve been running into the re-download issue since I started playing on the Galaxy; I think in my case it may be tied to the game saved on my Kindle.

    My question is this: If I go into Kindle app settings and remove TSTO, I’m given two options: remove from device, or remove from cloud. I have an EA account, which I assume keeps track of my most recent version and save; can I safely remove the game from the cloud on the Kindle, or should I just remove it from the device?

    Thanks in advance for your help!


  9. Now I’ve reached 2B in Springfield Heights – Is there a list of XP that Springfield Heights items earn? To SH farm or not SH farm?
    Keep up the amazing work


  10. Today is August 13 2019. Have not been able to load Simpsons ever since update!!!!!!!!!!!!! I report many times a day for over a week and no answer from anyone!!!!!!!!! I have unistalled and uninstalled reload and STILL NO GAME?


  11. My Simpsons Tapped out somehow combined with a nature sounds app. Once I open STO it starts playing various nature sounds. I’ve uninstalled both and reinstalled STO. The problem persists. I cleared the cache and storage as well, still didn’t help. It’s a strange problem. Any other ideas?


  12. Sorry, not something we’re going to do. This involves a lot of work on our end. Once you comment, unless you tell us immediately, what’s written stays. Unless we edit for language.
    Really sorry, not trying to be difficult but if I do it for you I’ll have to do it for everyone. (You’d be surprised how many people ask us to change/edit/delete)


  13. Hi! I currently have a skin of Barney in my yerabook with other items that I would want to have. If I get that skin of his, will I also get Barney’s original skin and the Bowlorama? Because if I will, I won’t be changing the page.


  14. I don’t have Barney, but there is a skin of his on yearbook for me with other things I would want. So, if I get that skin of Barney, will I be also getting the original character and Barney’s Bowlorama?


  15. Is there a recent “add friends” page? I need to add friends and can only find a 2018 post about starting a new holiday season page for adding friends and obviously it’s very full of requests.! 😕


  16. I have never won a donut on the pop the balloon game in krusty land only tokens, I visit several times a day, any advice?


    • It takes 300 pops before you get five donuts, so depending on how often you are able to play (max 3 times–or 9 pops–a day), you could get your donuts in 34 days, 50 days or 100 days. (Although, now that you mention it, I don’t remember when the last time was that I got donuts, and I play twice a day. Hmmm.)


      • Jason Cheshir

        I pop 3 times a day, but have never had a donut, it was only recently I noticed it said win donuts or tokens. Thanks for your reply BTW. 👍


  17. I am on level 939 and now get the bonus donut every 1000000 xp. Is there a pattern to which box the 3 donuts are in please?


  18. Jeff aka jackaroe311

    I’m a first time poster & longtime reader. I have a problem that EA knows about, but hasn’t fixed. Ten days ago Verizon & Samsung had an update to Android on my 2 month old Galaxy S10e, I updated Android and after the update, I’m unable to play Tapped Out. The game, after launching, loads the game for 5 seconds and crashes. I’ve gone and done the calling EA Help Desk and in bad English-Indian got the runaround. I’ve gone and done the same thing over EA’s message system. Please help or let others know not to install the June 1st Android Security Update. Thank you


  19. I sent all the characters to Kristen burger to fulfill a daily task. When I click on the icons, I collect all the money, but the characters are not released. I’ve restarted several times. I can continue to collect, but I can play.


    • Store and replace krusty burger


    • Hi Bill, you have to delete the building out of your town and put into your invintory. You can then put the building back into its spot. That will release all your characters. Happens allot.

      Hope that helps!!


    • Hi Bill, I had to delete my building and have it put back into my inventory. That released all the “trapped” characters. You can add the building back when finished. Happens often.

      Hope that helps!


  20. Patricia Infante

    Hi, is there a way to obtain old items? I kinda missed the duff puff limited quest.


  21. Hi are there any plane to upgrade the sky finger monument so it count down quicker instead of once a day ?


  22. Today I won 5 donuts in «Sideshow you». But I did not get them. Did someone experience this before?


  23. Curious – I thought I tapped what looked like a land token in a friend’s town, but didn’t see any available to me what I returned to my town. Did I just mistake something for a land token in my friend’s town?


  24. Hi. Please help me get the golden goose. I’ve been playing ever since the game began. I, somehow missed it. It was 400 donuts. I have it. I’m a faithful player. I play daily. Every 4 hours. Please tell me how to get it. Forever grateful Rey777


  25. Why can’t I access more land in Springfield heights? There’s no way I can fit all these buildings onto the available in and there’s no option to buy additional land although there is plenty of green grass where land could be. I’m sure this is been asked before sorry to be redundant


  26. where is the Easter Challenge?


    • I was wondering the same. I really miss the way thenold challenges/tasks were. With different tasks and visiting neighbors towns. I wish they would make them more interesting and interactive again! Seems like its getting a tad boring now.


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