Questions and Answers

HomerSo our old Q&A post was about 3 years old and full of thousands of comments (nearly 10,000..) so I decided it was time to start a new Q&A thread.  Comments on the old thread are now disabled BUT they’re still there are viewable for anyone looking to see something they previously asked.

You can find the old Q&A Thread here

Got a game specific question about The Simpsons Tapped out?  Post your question below and we’ll do our best to answer it as soon as possible.  Don’t want to wait?   We have thousands of posts, we’ve been at this for awhile, and we’ve aimed to answer many of the most common questions already, so check out the search feature or start browsing the site to see if your question has already been answered.

Please Note: This is not an EA run website, so while we will do our best to answer any questions you may have we may not always to able to “solve the problem”. If you’re having a major problem with your game your best bet is to always reach out to EA Customer Support.  You can reach EA by tapping the Get Help button in your game, of visiting their support site here.

Here are a few Tapped Out and TSTO Addict FAQ’s to get you started:

I’m New To TSTO Where’s the Best Place to Start?

Believe it or not we have a comprehensive game guide for brand new tappers!  You can check out all the details for new tappers on this page.  It’ll include loads of how-tos and tips and tricks to get you started.

I’m New to TSTO Addicts, How Do I Navigate The Site?

Check out this post to learn how to navigate TSTO Addicts.

Do all of the buildings earn money?

No. While almost all of the buildings earn money there are a handful of buildings that do not earn money but have other tasks. Cletus’s Farm does not earn money as the other buildings do instead it earns money through growing crops, Channel 6 earns money through news broadcasts and Open Air Stage earns money through characters performing. While Springfield Downs earns money through betting on the Dog Races.
Town Hall, Moe’s Tavern, Springfield Elementary & the Police Station do not earn money. However, your neighbors can vandalize those buildings with spray paint while visiting and you earn money from cleaning up the spray paint.
Finally, Springfield Retirement Castle is the one building that does not earn money, has no tasks to earn money, and cannot be vandalized. However, it’s a building you must purchase in order to get Grandpa Simpson.

Of course there are more, that I’m sure I don’t have on this list..but the bottom-line is, no.  Not all of the buildings in Springfield earn money.

Where can I find a map of all the available land in Springfield?
Up to date as of 7/8/16 (I’m working on the new one and it should be up just after the next update…just in case they add more land)

Click to view larger

TSTO Land June 2016

What Is XP Farming? KEM Farming? Donut Farming? How Do I Get Free Donuts?!

We’ve got a couple of posts on this…

The complex breakdown of KEM/Donut Farming is here

The quick simple breakdown is here. 

Where Can I Find Information About Previous Tapped Out Events?

We’ve got a whole section of the site dedicated to TSTO Events.  You can find it here. 

Where Can I Find Information About Donuts, Premium Items and Tips to Earn more?

Check out our Premium Guide, here.

Where Can I Find A Chart of What Bonus % Premium Items Earn?

You can find that here.

Where Can I Find a Character of Duel Character Tasks?

You can find that here. 

Where Can I Find Design Guides for Tapped Out?

We’ve got loads of them!  Check out the Design Guide Tab in the menu to see Showoffs, 2D, 3D and other fun designs!

When Was the Last Tapped Out Update?

Check out our update post for dates and details, you can find it here.

Still have a question?  Ask away…we’re here to help! 🙂


792 responses to “Questions and Answers

  1. battleguardnhd

    For the last month or so when I do the recycling tasks to get donuts, the game freezes up and slows down to where I can’t even move, it keeps bringing up the building text like I tapped on a building instead of moving. I have 30gb of free space on my phone what do you guys think it is?


  2. where do I get the Animatronic dynamite bundle? I can’t use my parade train bundle without that.


  3. I am confused. I had bought up all the land in Krusty Land long time ago so I nuked Krusty Land in the beginning of the event in anticipation of receiving the same amount of land in Springfield. I did not. Actually I reviewed way less. Then I contacted EA support. They told med: “Everyone gets the same amount of land with the new event, then you can use land tokens to expand on it”. Do I need to pay for the land again?


  4. So, after 41 days EA FINALLY fixed my game and I can once again access TSTO instead of seeing Cannot Connect to Server Ugh, try again screen. EA gave me 50 donuts for my troubles and dumped me into the middle of the event.
    So far I realized that all the tickets I wanted to use to purchase Krustyland space for land tokens is lost, that has made me sad.
    I also started act 2 yesterday, but I am being asked to do tasks associated with act 1 and I cannot earn any of the act 1 prizes. I’m behind on my prizes for act 2 as well since I cannot craft anything. Is it possible to get all the act 2 prizes in 7 days?


  5. Jennifer Johnson

    I stored my Magic Academy and now can’t find it. Please help.


  6. Before this update launched I had all land that was possible to be purchased going back away from the water. I was able to use free land to go back 7 squares everywhere. But in the 3 squares next to the mountains, I am able to go back 3 more. Now I have a 3×3 area that I can’t expand further to the right. Confusing to explain.


  7. Karen Ensminger

    Is anyone having a problem with getting Diane and the last quest for act 1 doesn’t trigger. It gave me Diane questions but can’t finish act 1 to earn bonuts?


  8. Before nuking Krusty Land, I was currently building The Tooth Chipper (takes like 4 days to build). Well then I nuked Krusty Land, and the Tooth Chipper is gone. Not even in my inventory. But the quest in my quest bar is still up there with no way to get rid of it. Its getting annoying, knowing that I’ll never finish it and it’ll sit there forever. Any way to get get rid of it or even complete it?


  9. I got Alaska Nebraska in the new event from the 80 donut box, and her task 1st task is to perform on the pop stage, which I have, but I try and do this task, but it doesn’t complete it, she just performs on the pop stage as like a regular 4hr job…then that’s it. Anyone know how I can get this task completed. Thanks.


  10. I love having KL in my town, but I didn’t get to finish ‘The Krusty-est place on Earth’ tasks and I do not have Radioactive man’s ride anywhere in inventory or anyplace else, any advice? Thank you I love this site!


  11. Hi,great site.I have found when I nuke Krustyland that the game crashes and kicks me out to my desktop.(iPad) I have reloaded the game but no change.Sugestions?Thanks.


    • I had the same problem. I tried the hard close and rebooting my ipad but it did not work. I have the game on my android galaxy 6 phone and I blew up Krustyland on the phone with no problem. When I went back in on my ipad all was fine and Krustyland was gone.
      Hope this helps.


      • Rick and Judi505, are you going to be able to get through Act I?
        I am so mad because I will not…


        • Judith Silverman

          No, I will not make it but then again, I do not have the time to go into the game 3-4 times a day. Twice a day is the maximum.

          On Mon, Jun 11, 2018 at 11:28 AM, The Simpsons Tapped Out Addicts wrote:

          > markgdail commented: “Rick and Judi505, are you going to be able to get > through Act I? I am so mad because I will not…” >

          Liked by 1 person

  12. I got the Peter D’Abbruzio character and the task is to play a session. It takes me to the rock stage and I have him do a jam session but the task never goes forward. Does anyone know how to move this task along.


    • I’m having the exact same problem but with Alaska Nebraska and a jam session on the pop stage. I’ve tried everything…including reboot, placing the stage in storage…and then putting it back, among others. I’m not sure what to do now, but if you learn, let me know.


  13. When I tap on the Krustyland bus, nothing happens. So I can’t go to Krustyland. Are there more people with this problem? What to do about it?


  14. I am missing a curve on the Injury 500. I cant complete it. Has this happened to anyone else? Any suggestions? Thanks


  15. Just in the past few days, I’ve been asked to verify my age every time I log in, and I have to log in to EA each time I sign in to TSTO. Things appear to work fine, but it’s a pain to have to sign in every time I play (and yes, I’m taking real life in to account – it’s not a deal killer, I’m just trying to figure out what’s going on. 🙂 )

    Is this part of the RBG, or is this another issue I’m not aware of? I’m not having any other problems besides this; all my problems are in the Family Guy game, thank goodness!

    Cheers for your help!


  16. My comic book seller is not responding anymore, there is always a quest bubble above his head, but when I press it, nothing happens … And my box on the top left, with the pictures of characters dosen’t works too …Somebody know how To fix that? Thank you !!


  17. I recently got a new iPhone and was not able to back up my data I lost your rap is there anyway to retrieve it because it is not available in the app store


  18. Has anyone had problems with having too much stuff in your land? I believe the threshold is 7500 items? Im constantly right at the edge and have to store spare trees and stuff all the time. Any advice or words of wisdom?


  19. In my task book, there is a job that has a box and in the box is a donut the fountain and what looks like an Oscar! I don’t know what to do with it. It doesn’t tell me the task that goes with it!


  20. loopywbrains

    Anyone else having to re-download their game a couple times a day?
    My game keeps logging me out and forcing what looks to be a full re-install (incredibly large download) I have uninstalled the game and re-installed it a few times now – but it keeps re-starting.
    Any suggestions?


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