So our old Q&A post was about 3 years old and full of thousands of comments (nearly 10,000..) so I decided it was time to start a new Q&A thread. Comments on the old thread are now disabled BUT they’re still there are viewable for anyone looking to see something they previously asked.
You can find the old Q&A Thread here
Got a game specific question about The Simpsons Tapped out? Post your question below and we’ll do our best to answer it as soon as possible. Don’t want to wait? We have thousands of posts, we’ve been at this for awhile, and we’ve aimed to answer many of the most common questions already, so check out the search feature or start browsing the site to see if your question has already been answered.
Please Note: This is not an EA run website, so while we will do our best to answer any questions you may have we may not always to able to “solve the problem”. If you’re having a major problem with your game your best bet is to always reach out to EA Customer Support. You can reach EA by tapping the Get Help button in your game, of visiting their support site here.
Here are a few Tapped Out and TSTO Addict FAQ’s to get you started:
I’m New To TSTO Where’s the Best Place to Start?
Believe it or not we have a comprehensive game guide for brand new tappers! You can check out all the details for new tappers on this page. It’ll include loads of how-tos and tips and tricks to get you started.
I’m New to TSTO Addicts, How Do I Navigate The Site?
Check out this post to learn how to navigate TSTO Addicts.
Do all of the buildings earn money?
No. While almost all of the buildings earn money there are a handful of buildings that do not earn money but have other tasks. Cletus’s Farm does not earn money as the other buildings do instead it earns money through growing crops, Channel 6 earns money through news broadcasts and Open Air Stage earns money through characters performing. While Springfield Downs earns money through betting on the Dog Races.
Town Hall, Moe’s Tavern, Springfield Elementary & the Police Station do not earn money. However, your neighbors can vandalize those buildings with spray paint while visiting and you earn money from cleaning up the spray paint.
Finally, Springfield Retirement Castle is the one building that does not earn money, has no tasks to earn money, and cannot be vandalized. However, it’s a building you must purchase in order to get Grandpa Simpson.
Of course there are more, that I’m sure I don’t have on this list..but the bottom-line is, no. Not all of the buildings in Springfield earn money.
Where can I find a map of all the available land in Springfield?
Up to date as of 3/14/19
Click to view larger
How many characters have been introduced in TSTO to date?
As of 3/14/19 there are 403 playable characters (not including skins) and 144 NPCs.
What Is XP Farming? KEM Farming? Donut Farming? How Do I Get Free Donuts?!
We’ve got a couple of posts on this…
The complex breakdown of KEM/Donut Farming is here
The quick simple breakdown is here.
Where Can I Find Information About Previous Tapped Out Events?
We’ve got a whole section of the site dedicated to TSTO Events. You can find it here.
Where Can I Find Information About Donuts, Premium Items and Tips to Earn more?
Check out our Premium Guide, here.
Where Can I Find A Chart of What Bonus % Premium Items Earn?
Where Can I Find a Character of Duel Character Tasks?
Where Can I Find Design Guides for Tapped Out?
We’ve got loads of them! Check out the Design Guide Tab in the menu to see Showoffs, 2D, 3D and other fun designs!
When Was the Last Tapped Out Update?
Check out our update post for dates and details, you can find it here.
Still have a question? Ask away…we’re here to help! 🙂
So, I finally bit the bullet and upgraded from a 5th Gen KIndle Fire HD 10 to a new Galaxy Tab A 92019 model, 128gb, 100gb free). I’ve been running into the re-download issue since I started playing on the Galaxy; I think in my case it may be tied to the game saved on my Kindle.
My question is this: If I go into Kindle app settings and remove TSTO, I’m given two options: remove from device, or remove from cloud. I have an EA account, which I assume keeps track of my most recent version and save; can I safely remove the game from the cloud on the Kindle, or should I just remove it from the device?
Thanks in advance for your help!
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Removing from cloud should be ok as long as you have an EA account that your game is saved too
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Now I’ve reached 2B in Springfield Heights – Is there a list of XP that Springfield Heights items earn? To SH farm or not SH farm?
Thanx,
Keep up the amazing work
1pnpnpnp
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Today is August 13 2019. Have not been able to load Simpsons ever since update!!!!!!!!!!!!! I report many times a day for over a week and no answer from anyone!!!!!!!!! I have unistalled and uninstalled reload and STILL NO GAME?
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https://tstoaddicts.com/2019/08/12/tsto-crashing-bug/
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My Simpsons Tapped out somehow combined with a nature sounds app. Once I open STO it starts playing various nature sounds. I’ve uninstalled both and reinstalled STO. The problem persists. I cleared the cache and storage as well, still didn’t help. It’s a strange problem. Any other ideas?
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Nope, it’s happening to me too. I haven’t been able to figure it out
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I have that also when the game is loading. Sounds like heavy rain, it doesn’t effect the game though so I don’t worry about it.
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Hi! I currently have a skin of Barney in my yerabook with other items that I would want to have. If I get that skin of his, will I also get Barney’s original skin and the Bowlorama? Because if I will, I won’t be changing the page.
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No, I’m sorry you will only get the skin. It will remain in your inventory until you purchase Barney separately.
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I don’t have Barney, but there is a skin of his on yearbook for me with other things I would want. So, if I get that skin of Barney, will I be also getting the original character and Barney’s Bowlorama?
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Is there a recent “add friends” page? I need to add friends and can only find a 2018 post about starting a new holiday season page for adding friends and obviously it’s very full of requests.! 😕
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Nope. That’s it. It’s still pretty active 🙂
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I have never won a donut on the pop the balloon game in krusty land only tokens, I visit several times a day, any advice?
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It takes 300 pops before you get five donuts, so depending on how often you are able to play (max 3 times–or 9 pops–a day), you could get your donuts in 34 days, 50 days or 100 days. (Although, now that you mention it, I don’t remember when the last time was that I got donuts, and I play twice a day. Hmmm.)
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I pop 3 times a day, but have never had a donut, it was only recently I noticed it said win donuts or tokens. Thanks for your reply BTW. 👍
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I am on level 939 and now get the bonus donut every 1000000 xp. Is there a pattern to which box the 3 donuts are in please?
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I’m a first time poster & longtime reader. I have a problem that EA knows about, but hasn’t fixed. Ten days ago Verizon & Samsung had an update to Android on my 2 month old Galaxy S10e, I updated Android and after the update, I’m unable to play Tapped Out. The game, after launching, loads the game for 5 seconds and crashes. I’ve gone and done the calling EA Help Desk and in bad English-Indian got the runaround. I’ve gone and done the same thing over EA’s message system. Please help or let others know not to install the June 1st Android Security Update. Thank you
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It’s been ongoing since May. I wrote about it here:
https://tstoaddicts.com/2019/05/16/tsto-musings-about-the-real-moms-of-springfield/
I have the S10e, and *knock on wood* I haven’t been impacted…yet.
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I sent all the characters to Kristen burger to fulfill a daily task. When I click on the icons, I collect all the money, but the characters are not released. I’ve restarted several times. I can continue to collect, but I can play.
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Store and replace krusty burger
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Hi Bill, you have to delete the building out of your town and put into your invintory. You can then put the building back into its spot. That will release all your characters. Happens allot.
Hope that helps!!
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Hi Bill, I had to delete my building and have it put back into my inventory. That released all the “trapped” characters. You can add the building back when finished. Happens often.
Hope that helps!
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Hi, is there a way to obtain old items? I kinda missed the duff puff limited quest.
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Hi are there any plane to upgrade the sky finger monument so it count down quicker instead of once a day ?
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I doubt it.
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Today I won 5 donuts in «Sideshow you». But I did not get them. Did someone experience this before?
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Curious – I thought I tapped what looked like a land token in a friend’s town, but didn’t see any available to me what I returned to my town. Did I just mistake something for a land token in my friend’s town?
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It is likely their Golden Goose. You aren’t rewarded for that.
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Hi. Please help me get the golden goose. I’ve been playing ever since the game began. I, somehow missed it. It was 400 donuts. I have it. I’m a faithful player. I play daily. Every 4 hours. Please tell me how to get it. Forever grateful Rey777
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We cannot. It’s not currently available. You’ll have to wait until it returns to the game
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Why can’t I access more land in Springfield heights? There’s no way I can fit all these buildings onto the available in and there’s no option to buy additional land although there is plenty of green grass where land could be. I’m sure this is been asked before sorry to be redundant
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It hasn’t been released yet. As far as an actual why it hasn’t been released, well that’s an EA thing you’d have to ask them.
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where is the Easter Challenge?
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I was wondering the same. I really miss the way thenold challenges/tasks were. With different tasks and visiting neighbors towns. I wish they would make them more interesting and interactive again! Seems like its getting a tad boring now.
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