Questions and Answers

HomerSo our old Q&A post was about 3 years old and full of thousands of comments (nearly 10,000..) so I decided it was time to start a new Q&A thread.  Comments on the old thread are now disabled BUT they’re still there are viewable for anyone looking to see something they previously asked.

You can find the old Q&A Thread here

Got a game specific question about The Simpsons Tapped out?  Post your question below and we’ll do our best to answer it as soon as possible.  Don’t want to wait?   We have thousands of posts, we’ve been at this for awhile, and we’ve aimed to answer many of the most common questions already, so check out the search feature or start browsing the site to see if your question has already been answered.

Please Note: This is not an EA run website, so while we will do our best to answer any questions you may have we may not always to able to “solve the problem”. If you’re having a major problem with your game your best bet is to always reach out to EA Customer Support.  You can reach EA by tapping the Get Help button in your game, of visiting their support site here.

Here are a few Tapped Out and TSTO Addict FAQ’s to get you started:

I’m New To TSTO Where’s the Best Place to Start?

Believe it or not we have a comprehensive game guide for brand new tappers!  You can check out all the details for new tappers on this page.  It’ll include loads of how-tos and tips and tricks to get you started.

I’m New to TSTO Addicts, How Do I Navigate The Site?

Check out this post to learn how to navigate TSTO Addicts.

Do all of the buildings earn money?

No. While almost all of the buildings earn money there are a handful of buildings that do not earn money but have other tasks. Cletus’s Farm does not earn money as the other buildings do instead it earns money through growing crops, Channel 6 earns money through news broadcasts and Open Air Stage earns money through characters performing. While Springfield Downs earns money through betting on the Dog Races.
Town Hall, Moe’s Tavern, Springfield Elementary & the Police Station do not earn money. However, your neighbors can vandalize those buildings with spray paint while visiting and you earn money from cleaning up the spray paint.
Finally, Springfield Retirement Castle is the one building that does not earn money, has no tasks to earn money, and cannot be vandalized. However, it’s a building you must purchase in order to get Grandpa Simpson.

Of course there are more, that I’m sure I don’t have on this list..but the bottom-line is, no.  Not all of the buildings in Springfield earn money.

Where can I find a map of all the available land in Springfield?
Up to date as of 3/14/19

Click to view larger


How many characters have been introduced in TSTO to date?

As of 3/14/19 there are 403 playable characters (not including skins) and 144 NPCs.

What Is XP Farming? KEM Farming? Donut Farming? How Do I Get Free Donuts?!

We’ve got a couple of posts on this…

The complex breakdown of KEM/Donut Farming is here

The quick simple breakdown is here. 

Where Can I Find Information About Previous Tapped Out Events?

We’ve got a whole section of the site dedicated to TSTO Events.  You can find it here. 

Where Can I Find Information About Donuts, Premium Items and Tips to Earn more?

Check out our Premium Guide, here.

Where Can I Find A Chart of What Bonus % Premium Items Earn?

You can find that here.

Where Can I Find a Character of Duel Character Tasks?

You can find that here. 

Where Can I Find Design Guides for Tapped Out?

We’ve got loads of them!  Check out the Design Guide Tab in the menu to see Showoffs, 2D, 3D and other fun designs!

When Was the Last Tapped Out Update?

Check out our update post for dates and details, you can find it here.

Still have a question?  Ask away…we’re here to help! 🙂

1,300 responses to “Questions and Answers

  1. I have a task that states Homer needs work a plant shift but it does not show up. I am pass level 11 so it should show up but doesn’t. Any suggestions

    • Do you have all the nuclear power plant parts out?

      • Hi. Yesterday I sent characters to do some jobs and now that they are finished I tap them but I can’t collect the money and send them back to do other jobs. It is happening with several characters, they have the green checkmark but I can’t do anything with them. Any suggestions?
        Thank you in advance.

    • I have the same issue I’ve emailed ea and it still isn’t fixed. Probably have to wait until the app updates again

  2. When ever I go to buy something from the yearbook when it randomly generates my prize the screen goes white and kicks me out of the game. I have tried Soo many times and it won’t give me a purse. I have donuts to spend so it’s very annoying

  3. Has anyone else lost content or donuts in the last two days? When I went to play the game yesterday all my donuts and the new land I mined in Springfield Heights had disappeared. Plus the Christmas quest was back and the current one restarted. I am missing everything I got from the Christmas quest on. The game unpacked all the Christmas stuff I put away and put the lights back on my houses. Very disappointed.

  4. Hi everyone. Ever since updating to the new Hell on Wheels event, the game wont load on my iPad Pro. I keep getting the ‘cannot connect to server’ error. I deleted the app and tried reinstalling, however as soon as it starts downloading the updates, the ‘cannot connect to server’ error comes up. Restarting the app again results in the same error, and the option to log into my EA account doesn’t come up. Force restarting the iPad doesn’t make a difference either. Ironically the game is working perfectly OK on my old iPad. Both devices are on the same iOS version. The game was working perfectly OK on my new iPad Pro before this event hit. Any ideas what else I can do to get the game loading?

    • I don’t have an answer for you, unfortunately, but I will say that I have no trouble playing on my iPad Pro (I think mine is from around 2019, or maybe 2018, if that helps). Have you tried clearing cache/data?

  5. Lisahadathought

    Now this may be my fault because it did say barbarian castle but I thought since it showed the barbarian guy, I would get him too. Does he show up after the 16 hour build? I checked and it’s not a skin or at least it’s not on Homer’s list. Was I ripped off?

  6. Hi why is it I have so much money but can’t buy land with it ??

    • Only some of the land tiles can be purchased with in game money. Other tiles require special currency, such as land tokens, Springfield Heights currency, and land deeds.

  7. Hey tappers I was wondering if anyone knows why I can’t put a road in a certain area in my Springfield, there isn’t anything around that would be in the way. Any ideas?

  8. I would like to know what LogicWrapperRequirement: visible conditional is? I see this on some of the jobs.

  9. Is here a way to stop the animation for the collection of money and XP. It is slowing up my system. Thank You.

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