So, after seeing a lot of comments with players having trouble getting the game to load I’m popping this up.
Read first, comment after !!
There’s an updated version for players with iOS devices.
If you’re on an Android based device keep reading.
Click here for that updated post
Firstly I’m not having any issues, but I’m using 3 Android based devices.
Try these tips then if it’s still a problem and you are not playing an anonymous game try an uninstall and re-install and if that doesn’t help I’m putting a note and link at the end.
Don’t uninstall if your game isn’t linked to an account. It’ll delete it !!
If your game Can’t Connect ( Bart Screen ) close your game either in Recent Apps – often as simple as swiping it off from there, but depends on device – or find it in Settings and Force Close, then restart it from the App Icon, not a Notification.
If Bart pops back up only hit Retry once. If it keeps coming back with a countdown kill the game and restart it again.
If that keeps happening turn off the Internet access for your device, both WiFi and Mobile Data if you have both options.
Usually you can do that with the Drop Down menu for the device, or can edit that to include those.
If you restart or reload your game with no internet you get a different Can’t Connect message that says it’s your fault.
When that shows up swipe down for that menu and restart the Internet for your device.
Give it a moment to connect then hit Retry on that alternate message.
I’ll add – if you get an endlessly spinning donut it’s basically a broken Bart Screen that’ll sit there and wait forever for you to tap a Retry Button that is not there !!
The Kill and Restart and the No Internet tips apply for the Endless Donut too.
One other option, if you have another device – it doesn’t matter if it’s old and no good to tap on as long as you can log in without it crashing.
Start the game on the other device until you see it warn “Your Other Device …”
Re-load on your preferred device to trigger that warning on it and tap to Play Anyway / Continue and back to the splashscreen to tap to play
If nothing worked head to AHQ, sign in with your EA account email and password and post on the linked thread including what device and what version of the OS you have.
If there’s enough posts with enough info it’ll help them figure a fix.
Click here for that AHQ thread