Read first, comment after !!
This is an updated version for players with iOS devices.
There are many reports here and elsewhere from players who are getting an endlessly spinning donut on the pre-load splash-screen ( before the account + log-in/out button shows in the bottom left of screen ) with no easy way to sort it and get into their game.
After calling for device and OS info. this seems to be an issue affecting those who have devices running some version of iOS.
If you’re on an Android based device see the earlier article for tips
Click here for that earlier post
First thing to try is a Hard Close, but it may take a few goes.
If you’re not sure how see …
Closing an app on an iPad
Closing an app on an iPhone
Some players say they need to do the Birthday malarkey again, that might be a sign it’s going to behave and load.
If you’ve tried a Hard Close a few times with no luck …
If your game is linked and saved to an EA account:
Many players have said performing an uninstall and re-install has helped to get them back in the game.
If your game is not linked to an EA acount DO NOT uninstall
Uninstalling an anonymous game will delete your town !!
Edited to add this – Oct 10th …
Many of you have said the Uninstall is only a temporary solution and the issue returned.
One of the posts I read elsewhere found a possible great work-round:
Hard Close it once more then find the game in your App Store and open it from there instead
It worked for them, and may work for you if the Hard Close doesn’t.
Good luck to everyone affected
There’s an AHQ thread being monitored and this is being investigated.
Even if you solve it it will help EA to help others if you post on there. Sign in with your EA account email and password to post.
Please include:
Device
OS version
It’ll also help to include:
Problem description
What you’ve tried to do to fix it / what worked for you
