UPDATE BUNNY: EA is pushing out patches. Let us know if this helps and Zutroy is now in your Inventory. If not, hang in there for the next one.
Hey there Hoppereenos.
UPDATE 12/21 @1247 PST: Wookiee popping in with info I just got from an EA rep. They are well aware of the widespread issue of tappers missing the Zutroy character. Programmers are currently working on a fix and hope to have it out soon (i.e. within a day). Until then, feel free to contact them and add your name to the forum linked in this post. Best advice is patience and yes I know it’s easier said than done.
Bouncing in with another Glitch Issue many players are running into. ALL 19 Tunnels complete and accounted for, but no Bonus prize of Zutroy.