Hey Howdy Hey Tappers!
Well, I was hoping to wait to write this post until I had more information…but since a number of you continue to comment on unrelated posts about the crashing bug I figured it’s better to address it in one place. This way, hopefully, we can keep the “my game is crashing, anyone else?” comments to one centralized location. Always the best way to share information, for sure.
Anyway, as I mentioned on the rundown post last week, there’s a crash issue happening for a number of players since this update hit. It’s primarily impacting folks who play on Amazon devices, but some folks who play on older Android devices are having this issue as well. So, it’s not just you.
As of right now, I have no new news on this other than to say EA has indicated that they’re working on it. My best advice, is likely something y’all don’t want to hear, you’ll have to contact EA on this. I’ll drop the direct contact link here for you, so you don’t have to go searching for it. As soon as I see any updates on this I’ll post about it. In the meantime, if you do contact EA about it please keep me updated about what they say.
Additionally, there’s a thread started on the EA Help Forums. So if you’d like you can add your “Me Too” there as well. Here’s that thread.
Also, there’s another thread over on EA help from a user named invisiblep169, with a couple of tips on how to “workaround” the bug. From that post:
“this bug seems to be mainly triggered by tapping too many completed character jobs at once. tapping more than ~3-5 characters at once seems to be the main culprit in all of these crashes. your best course is to tap as few characters at a time as you can (try to tap them one at a time whenever possible). if there are too many in one area, move the building/decoration to somewhere isolated and tap it there. after getting those out of the way (and MANY restarts…), i was able to tap the rest of the buildings in my springfield with minimal crashes here and there. i guess the best thing we can do right now is not send characters on jobs. this obviously sucks, since the vast majority of my income comes from character jobs, but it looks like the only course of action right now.”
Hopefully, this helps those of you just coming here looking for info about this crash bug, and hopefully, this helps eliminate the “my game is crashing, anyone else?” comments on other event-related posts. 🙂