Episode 28- The Rollback Bug

Hey Howdy Hey Tappers!

Welcome to Addicts Live!  We’ll get the stream going at 12:00pm ET (for timezone converter check here). 

For those viewing a little before showtime, sit tight and it’ll show up in the video below shortly.  For those viewing during the live stream, just hit play and you’ll get tuned it.  You also have the ability to go back (rewind) in case you missed something.  🙂  And for those joining after the live stream, you can view the recording of the video right here.

No matter how, or when, you’re viewing thanks for watching and we hope you have fun!

A bug is spreading like wildfire through Springfield!  As many players are experiencing the dreaded Rollback Bug in their pocket-sized Springfield’s.  Seems more and more players get impacted by it each day.  But just how many are impacted? What’s the cause and effect of this bug hitting Springfield?  Who will be next?  Join the Addicts team as we discuss this plague-like bug and your reaction to it!  Plus we’ll be breaking down Act 2 of The Springfield Jobs event, and as always we’ll also be fielding your questions! So join us live for all the fun! (of course, if you can’t make it live watching the replay is still pretty awesome too!)

You can download this episode from Apple Podcasts, Google Play, or listen to it below!

Audio Only:

Live Stream Video:

Remember, this is meant to be interactive.  So ask your questions, give us your opinions and share your thoughts in the comments below..and we’ll read what we can live! 🙂

Show Notes:

Instead of launching the poll for this week with this episode, I launched a series of polls two days ago about the dreaded Rollback Bug.  If you haven’t already take a moment to answer those questions, which can be found here, we’ll be talking about them on the show today.



42 responses to “Episode 28- The Rollback Bug

  1. has anyone seen this glitch before? My game resets to the same point every time i start the game which happens to be 6AM MST the morning of April 20, 2018. Every time I start the game it starts at the same point (luckily I finished Act 2 of Springfield Jobs). I called EA this morning to see if they can rollback my game to fix this issue. They tried a rollback twice to 2 different save points but my game keeps resetting to the same point i.e. this morning. EA said that they would elevate the issue (haven’t heard back yet) but has anyone had a reset glitch before? It may be a variant of the rollback glitch.


  2. i haven’t had the rollback glitch but i’d rather it to be honest over the bug of having to redownload the event update everytime i open the game. EA told me my case had been escalated which was 4 days ago so kinda not holding my breath. this glitch has lasted since the christmas 2017 event and hasn’t been fixed at all, cost me a lot of money in wasted data use & EA kept offering donuts as a goodwill gesture for the trouble however, they’re useless when the game can’t be played because the updating everytime has pushed me away from interest in playing


    • ONERANDOMSHOE- Hi. I’m not saying this is the solution to your problem but the same thing started happening to me. It has never happened before. I uninstalled a heap of apps, even tho I had space on my phone, and I had to reload the game from scratch. Touch wood it’s ok now and I don’t have to keep loading. It was a pain in the culo, I have to say. Good luck getting a fix……💜X


  3. Just got hit by the bug AGAIN. This time it showed me the Weekly Mystery Box (i miss that, btw), Valentines day, (weird part ===>) It showed me Duff Gardens and the end of ACT 2 of THIS EVENT, again


  4. i know this is a comment


  5. I’ve seen it happen a few times. It doesn’t bother me unless it’s causing the other issues I’m having…

    Such as – Craftable items for phase 2 are locked. When it first started they were available but now they’re not making it impossible to upgrade the percentage points.

    I also can’t click on the character task icon in the upper left corner. It stopped working. I thought the update would have resolved these issues but they haven’t.


  6. First, a thanks to Alissa, Wookie, Patric and Safi for your great work. Wouldn’t be as fun without you guys!
    I have had this glitch for over a month with multiple contacts to EA. I am not impressed. In the very short version, my first callback from EA gave me a lot of talk (and yes, I remained very polite) but their solution was to send me a checklist for my android devices (which was not helpful as my device had all of the updates) and called it my solution. Second time customer service was great, and I suspect in the US. He was glad to rollback my game while I was on the phone. Sadly, that lasted 4 days. The last call gave me the ‘ we will send to the specialist’ line (I kept asking for the rollback) and even with follow-up calls, nothing happened. My real problem is their nonexistent communication with players. Customer Satisfaction has to be low. And very odd that there is nothing coming out from EA as your Addicts Live stated.
    I have been playing for 4 years and my alternate Springfield went from level 17 back to level 1. My railroad tracks are locked so I can not start it back up and make rails for donuts. The character button does not work, just takes longer to complete , old games are back,…along with the rest of the problems reported., lost content, Insanity Cauldron is not working and the 3 her task at Cleatus Farm is missing. I am sure there are more…… I will keep playing for now as I love the game. But I don’t think that may last long at this rate
    The one problem that I don’t remember seeing , but am sure it’s out there, is the The Worlds Largest Redwood, Monte’s Money Mountain, and probably Road to Riches .. The Springfield Dam (which I will not play due to problems on the other two). I used to play those very early in the morning and didn’t notice that all of the money I was spending was lost as they never got past level 3. Should have had my coffee first.

    Liked by 1 person

  7. I meant done with the Act 2 prizes


  8. Fortunately, the only bug I have been affected by was the one where the servers were down. Hope I am lucky enough to avoid the reported problems. EA should definitely work harder to please those with problems.

    Still think the event is too long and repetitive, but I do like the premium items and am already done with the Act 3 prizes. So can take things slowly until Act 3.


  9. I got the bug.. I think, I just noticed that the tap radius was no longer functioning. I closed my game, reset my phone (i6S) and the game is back to normal.
    I have now unfriended all friends from Origin, will look to add new friends later.
    For “friend” event-quests, just cancel and a local in-town challenge will come up.


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