Hey Howdy Hey Tappers!
Christmas is upon us in our pocket-sized towns…and in true TSTO fashion, it’s not without its share of issues. Seeing lots of comments on various posts reporting issues, and some folks missing comments/posts about other issues, so I wanted to have one centralized post covering it all. So here’s your Holiday Whodunnit Bug Report! Use this post to comment about issues you may be having and as a reference point to find any potential solutions (or ways to report) for problems you may be seeing.
Issue: Game crashes when loading, preventing users from playing the event.
UPDATE 12/11/21: This issue has been fixed with an update. Go to the app store to download the update.
More Info: There is a crash issue happening with some devices. This could be related to the amount of space you have on your device, the age of your device, or something else entirely. Just remember, the Christmas event is the LARGEST update each year for TSTO (because they reload every single item in the game with snow), so it requires A LOT of free space on your device. And when I say a lot I mean like 20+ GB…
Current Resolution: Best bet is to report it to EA here: https://answers.ea.com/t5/The-Simpsons-Tapped-Out/After-Christmas-update-game-crashes-on-startup/td-p/11070844
They are aware of the issue and are investigating it.
Issue: Mr. Plow’s Plow Donut Promo Doesn’t Show Up in the Store for purchase.
More Info: There should be a donut promo available for $9.99 USD (Tray of 132 donuts) that you can purchase and get Mr. Plow’s Plow with it. For some players this isn’t showing up in the store for purchase. If you don’t see the Plow icon in the store, don’t buy the donuts…it’ll look like this if the promo is available in your game:
Current Resolution: It seems like this is an issue impacting iOS users, at least from what I’ve seen in the comments. There’s currently no resolution for it, so best bet is to contact EA and let them know it’s missing in your game.
Those are the two current MAJOR issues I’m seeing. If you have another issue feel free to comment about it in the comments below, so we can see if it’s widespread and try to address it.
Thanks and hope this helps!