Update from EA: This is direct from the TSTO Facebook Page:
The link posted is here: https://help.ea.com/en/article/the-simpsons-tapped-out-potential-land-reset-issue-for-anonymous-players/
Hey Howdy Hey Tappers!
So there’s another update in the App Store for iOS only. (at least I believe it’s iOS only, I see nothing in Android) This update SHOULD fix the missing game issue if you were playing anonymously. However, it’s only going to fix the issue if you haven’t updated yet. If you’ve already lost your game, I believe it’s gone. You can still try to contact EA, but I do think it’s gone.
HOWEVER…if you’ve lost your game there is an alternate solution…there’s a great post on Reddit by Addicts reader skitch…it’s step by step instructions on how to restore your game if you played anonymously and had an Apple Backup. Check it out here
Also..please, please, PLEASE take this as a warning (whether you play on iOS or Android) and create an EA/Origin account if you haven’t already done so. Don’t risk this happening again. Creating an account helps prevent issues with your game should you need to uninstall TSTO on your device to correct an issue. It also prevents your down from completely disappearing…not only from issues like what happened yesterday, but also if something happens to your phone/device. Also, creating an account allows you to add friends in TSTO as well as play your game across different devices.
I know there are some of you who don’t want to create an account because you don’t “trust” EA with your info. Honestly all you need to create an account is an email address, that’s it. So if you have “trust” issues, make an email address to use just for TSTO and don’t use your real name for it. That way your personal info stays private and your game is backed up.
For those of you that don’t know how to create the account, I’ll be updating this post with instructions on how to create the EA/Origin account..I just need to grab some screenshots. So give me a bit and you’ll see step by step instructions on how to do so. 🙂
Ok guys…how to create an account info is detailed below..
