Hey Howdy Hey Tappers!
Just a quick tip for those of you who are having issues with characters, buildings and sections of your towns going missing during the Monorail Event.
We’ve been informed by some players who have had the issue and spoke with EA, that it appears this issue is happening as a result of tracks being placed in the water. (at least for some, this may not be the cause for everyone)
So…simple solution to try if you’re missing Characters/Buildings or sections of your town…remove tracks from the water (if they’re there). Then hard close and restart your game, see if that helps. You may still have to store and replace buildings to bring characters back, but keeping tracks out of the water should prevent this from happening going forward.
IF you DON’T have tracks in the water and are still having issues, contact EA. Add your name to the growing list of players with the issue.
IF this doesn’t work for you…contact EA.
Also, if one of the missing characters is Homer or Lisa you cannot store the Simpson House..so you will have to contact EA to bring them back.
So the bottom line? If you’re having issues with your town and you have tracks in the water, take them out of the water and see if that helps solve the problem.
And remember…if you’re having crashing issues it helps if you disconnect tracks from the station. They don’t have to be stored, just disconnect them from the station itself.
Hopefully this will help some of you!
Any other tips you have for players having issues? Bugs you’ve experienced? Sound off in the comments below, you know we love hearing from you!
I have found that if curved or S tracks are placed on road and overlap water, with bridge, causes buildings/characters to vanish. I have a long stretch of straight track in water, over road/bridges and it works fine.
The game is crashing like crashing. They better fix this and not tell me to delete more stuff off my phone. I have already deleted a super amount to make room for this game as is.
Are you running other apps when you play TSTO? Do you have a strong wifi signal? I know sometimes either of those issues will cause it to crash for me
This little trick has worked and totally fixed my problem. Huge thanks!!
Glad it worked for you!
I noticed that if you let the opossums run around your town they seem to make you town glitchy. I was having issues after I let 50 roam as get ahead bonus for act 3 and it made my game lag. As soon I cleared them all it stopped. That might help some others.
Those critters will ruin your Springfield by destroying all kind of cables. Catch those pesky critters 🙂
I surprisingly have had no issues during this event. Finally completed my monorail track between the three stations. Think I’ll store the rest I get until after the event. Then I’ll reconfigure my town.
Off topic…….just got income tax refund £2,000 ….that’ll top up the donuts 🍩 🍩 💷 💷 😁 😁 💸 💸 🙂 🙂
Your round then….
ever since yesterday, my game keeps freezing. I dont have any monorail tracks in the water, and i am at Level 56. Does anybody know what the issue could be?
Could be a device issue, could be too many other items in your town…could be something else entirely. Best thing to do is contact EA.
Is anyone else having trouble spending their glass bottles?? I can’t spend them, so I can’t make them!
when is the unemployment office auto job sender coming in? files were added in monorail update?
Well…this is why we don’t comment on things in the files until they’re actually in the game. I know everyone loves to get information but it’s usually just followed by a lot of when, when, when comments. There are LOADS of things in the files that haven’t hit the game yet, despite being in there forever (giant toilet stands out). And sometimes there are things that will sit there for years before being released (tennis marge and mayan marge stand out). So my best advice is…no one knows when it’s going to hit, so don’t worry about it (or even think about it) until it actually hits the game.
Game freeze update=== Ok. So I’ve realised that it is not the storage of the Mall station that is stopping the incidents of game freeze per se but rather having no more than two stations at once allows me to play the game without crashing. I can have any two stations (I don’t know about the Krusty station as I’m a freemium player). Adding a third station causes freezing with the game. Hope this helps others.
Do you have track connected and the train moving? 🙂
🚝 ♻
My game is freezing up on me eveytime I try to send people on a job.I have no rails in water. I also have a game going as anonymous and it works just fine. Any help on what to do would be greatly appreciated.
As the post above says…contact EA
I stored the 3rd station and now can play. Will bring it out later and will try it again to see if problem returns. For now will only play with the 2 stations.
I am not even gonna try for water tracks as this is one heck of an unfair bug *hugs*
My issue has been neighbour visits from the start …crashes every third visit or so! But I have found that with the neighbours who have disconnected their monorail and moved the project board ie. The drop zone away from the event recycling centres and animations are a lot easier and quicker to visit.
Monorail crash and burn.
Mine doesn’t crash on neighbours but goes really slow and it takes forever 😓
Is it just me on a very groggy Saturday morning still half asleep and brains still not functioning normally or ….. Did both my towns just hit the daily (weekly) prize of 5000 B & W and my counter did not budge ?
Have you seen this issue. It seems to me like in both my towns m counter dos not increase with the 5000 prize award. It’s increasing with all other things like possums and project board stuff, etc … But it did not increment by 5000
I personally haven’t seen it. Anyone else in the community experiencing the issue?
Might be a silly question but how do i contact EA? I need them to sort out my Simpsons House because as you pointed out, you cant store and replace it.
Cheers
http://tstoaddicts.com/2014/01/14/troubleshooting-101-contacting-ea/
Thankyou thankyou thankyou….. 3 weeks I’ve been out of this game EA have rolled me back nothing as simple as a monorail track in the water yet no one at EA has helped.
Thank you again
I amnow going onto EA and looking for my monorail I’ve lost and missed out on.
Appreciate your help
Wrong thread I know, but I was wondering if anyone else’s project board haven’t asked for glass in 3+ days??
Not sure but I’ve traded in glass on all three days. WIth that being said, metal does seem to be asked for the most.
I haven’t had any glass projects either.
It was like that for me most of yesterday and for a few days at the end of act 2 ( but I complete act 2 awhile ago) so I didn’t really mind. but I have since got glass projects.
I’ve done a bit of plastic & glass but mostly metal 🙂
Game Freezing Issues – I had not been able to play my game since the Mall Station update due to instant freezing and crashing. I eventually managed to get in long enough to store the Mall Station and my game is completely back to normal with no crashing at all.
Same thing was happening to me. I contacted EA. they called me on the phone. They told me to log out of the game for 24 hours, then log back in. I am still waiting for the 24 hours to pass. Try that, I am hopeing it will work.
i apologize for not chiming in sooner, i wasn’t sure if what i had experienced was the same as what was going on here, but it seems like it is. what threw me off was the missing characters and the repurchasing of buildings… apparently i never saw that because i never backed out of my edit menu after placing a track that makes part of my town disappear. as soon as i saw stuff vanish, i would click on the track i just placed (or any other object actually), and then the stuff would all come back upon hitting store or even cancel.
i also wanted to point out that i don’t think it’s any/all water, just certain tiles that are the culprits. i have several track pieces in the water, and they don’t cause any problems so long as i redirect them around any problem areas i may chance upon (so far i’ve found two). somebody else mentioned that affected areas also include water under street, which create the bridge look on the side of the road, and i think this might have something to do with the glitch/bug/serious freaking issue.
Unless you have the free time to speak with Customer Service @ EA ? I strongly urge to wait for a helpful post here @ TSTOADDICTS (I will agree that when enough Tapppers leave feedback in the Official Forums? It appears EA listens).
I’ve been spared everything, except Network disconnections, and losing Neighboreenos (I’ve lost another 4 this week). Act 3 of the Monorail Event and Level 57 hit simultaneously! 😉
Yes that happened to me right after placing a track.
I did not know about this solution, so tried repeatedly to contact EA. Once I got a rep to call me. There was no help or resolution for 5 days.
I just tried storing those final pieces, and building stopped glitching. 🙂 and the store and unpack of those missing buildings brings the characters back. 🙂
Oddly I was able to build a few of my “missing-glitching” buildings during those mad and confusing 5 days. So I now have 3 simpson houses, 2 Flanders houses, 2 churches, and 3 Cletus farms. Not sure if I will get to keep all the goods. (No duplicate characters though)
Anywho, thanks for the post, I fully endorse this method. Skip contacting EA.
Ugh. This is what caused me grief. I thought I had pulled all track to land but had two pieces left hidden behind the Scandalgate. Once I got those safely to land and stored several buildings, my game is back to normal and I have all my missing characters back.
I swear EA must have school kids working on this, the lack of bug testing is ridiculous! Now I’m gonna have to move all my tracks from water as im scared of this happening to me!
Only ridiculous from your perspective. EA sets an event deadline and a team to make it happen. With the game getting more complicated all the time, the opportunities to malfunction increase apace, but not the time to check for problems. With summer being vacation time, the pressure has probably further increased. Stress ruins lives. Remember going postal? We don’t need a new expression, going EA. If EA backs down on the deadlines, how soon until tappers get tired of the game and leave? Code is like any other creative work – it can always be improved. So given the chance, writing could continue indefinitely. Hopefully these bugs and glitches will stop by the Halloween event, but criticising the programmers is not the way forward. I work as a translator, so I see a similar thing. The client brings in a menu without pictures or descriptions. So when the same word means several things, the translator has to guess in many cases.and by 8 am the next day. Of course the ‘black fungus’ coming out of China is a whole different matter.
I spent 20 years of my life working as a game programmer (yes, even for EA at one point). The money they are charging for the Content in this game far outstrips the costs of buying a “full priced” game, and they have far better long term prospects from it.
To release something like this without proper testing is inexcusable. And the fact the dev team missed it tells me EA are cheaping out and putting recent grads on this.. Something which is probably making them more money than their other “big” games.
This is a very simple game in terms of tech, the bugs in it blow my mind.
It’s banana software. It has to ripen at the costumer.
It worked for me…by the way, it counts as water even if there is road on top of it. Once I took the water away, my monorail came back and all the building timers in that area are working correctly.
Wow…..EA is absolutely refusing to replace the hippie in my town :(. Pretty disappointed
All my characters have a highlighted 24 hour task to surf the net but it didnt come up in a quest line abpnd its not in the task bar. Any ideas?
Also is any one else having issues with their game freezing?
Nevermind, i figuredout the surf the net one
I stored all of my tracks and still have characters “under construction” (including Lisa). I did an online chat with EA and the advisor had no assistance or advice. They said they were putting their “experts” on it, but, I’m not sure when they will be emailing. Anybody know how long it might take them to get back to me? How persistent do I need to be?
Contact them again tomorrow and try to get someone else.
The back and forth emailing wasn’t doing me much good so I used their chat option and after two agents, I finally chat with one who was super helpful and she fixed my problem. (Lisa was missing so she stored her in my inventory) don’t give up!
I’ve been having problems with my game freezing/crashing when I visit some neighbors, and one in particular that has a pretty full town it was crashing EVERY time I visited them. I found, however, that if I get out of there before the “Congrats, you’ve helped your neighbor as much as you can today” sign pops up, I’m okay. So the split-second after you tap the 3rd garbage wheelbarrow, tap on to the next neighbor, or back to your town, or whatever. Using that trick I’ve been able to avoid crashes and can visit all my neighbors again. If I want to look around their town, I do so before I start tapping any garbage.
that’s odd, I was having tons of issues visiting neighbors over the last two days and found the opposite. if I quickly jumped to the next neighbor it would crash. but if I waited until the congrats and let everything auto collect then waited a second longer I found the crashing to decrease. what device are you using? I’m on iPad mini.
I found the same thing as lekitty. I play on a Nook HD+, and I’d visit one friend, then crash, one friend, then crash. I found that being patient with it helped.
(then I splurged on Bluestacks to play on my computer, but that’s a whole nother story)
Oh, that IS strange! I play mostly on a Samsung Note tablet (android) and sometimes on my Android phone. Oh well, if one technique doesn’t work, try the other. 😉
well color me frustrated. last night I just couldn’t get through my neighbor list at all! I tried my technique, then yours. After an hour of constantly getting the boot and having to retap everyone I gave up at letter D and went to sleep. 😕 trying to get through the rest before work today. it’s slow going.
Parts of my town disappeared and even the characters but not cuz I placed a track in the water…
So after a day of trying to figure it out with no luck I pulled the trigger on my town storing everything that would store. Then I went back in my game and started placing stuff and it’s all fixed. Keep in mind I am level 56 and have a ton of stuff so it will take some time to put it all back.
The hippie was in my inventory & vanished. No tracks in the water. EA is saying I would have to roll back my progress because he is unique & cant be added back into the game. Same thing happened with ray when act 2 started & the agent replaced him right away. Is this normal?
It’s not a normal thing to be happening. But the agent should be able to place it in your inventory…
That’s exactly what I thought
this is exactly why I never start working on new events until days later
Well in this case you wouldn’t have been able to do this event for almost the entire event…
I never play the game because it might crash. In fact I never use my computer at all. Or my car. And don’t ask about the tv.
Books. That’s all I do. They NEVER break.
Yes but books can give you papercuts, which will cause bleeding, which could get on the book…thus ruining the pages of the book. So the best bet is probably to sit and stare at the wall all day and do nothing else 😉
you da matt!