Addicts Question Corner: Halloween Act 1 & Glitch Round Up

IMPORTANT: DO NOT HARD CLOSE YOUR GAME (meaning shut down the app)!  Hard closing impacts the Monster Timer…hopefully EA fixes this soon…

Note: ALL of the Halloween Event Posts Can Be Found On the Halloween Event Page Here

NOTICE #2– this one from Patric–
There is a patch coming from a mini-update that will return your XP % Back to Pre-Glitch levels. Close and restart, if you haven’t seen it. Post here.

Hey Howdy Hey Tappers!

I get it…a lot of you are angry.  Your frustrated.  Your game isn’t working right.  You feel cheated.  You’re mad as hell and you’re not going to take it anymore.  I get it, I really do.  I’m angry too.  I even wore my Angry socks today…


Hopefully that at least made you crack a smile..or even a little laugh…(and yes, those are the socks I’m wearing today…those are indeed my feet lol)

Issues/Bugs/Glitches/Problems/Lack of Game to download….are not new issues for this game.  And if you’ve been playing as long as I (or Wookiee, or Bunny, Or Patric) have, you’ll know we see them all the time.  And well..

They suck.

It sucks when it happens.  We hate when y’all are impacted by them…even more we hate when we’re impacted by them.  (Wookiee’s currently experiencing one of his own…again)

So let’s compile a list of all the issues and tackle some of your burning (get it..because of the angry socks hahaha) questions and see if we can put our colletive minds at ease.  (as well as hold EA’s feet to the fire to fix some of these bugs…)

Included in this post are…
-Game Lockout (your ID/Password doesn’t work)
-Missing Acorn Kirk
-Monster Timer Issue
-Downloaded the update, don’t see any changes
-Missing from Kindle markets
-Spawn rates
-Neighbor actions
And more!

I’m Locked Out Of My Game!  My Password and User ID Keep Coming Up As Invalid!  What the heck?!


So this is something that happened a couple of weeks ago as well….this time it doesn’t seem to be as widespread, but it is impacting our very own Wookiee.   We first covered this last month in this post.  At the moment, if this is happening to you the only thing I can tell you to do is contact EA.  They need to know who’s impacted so they can work to fix it.  You can contact EA here:

Contact EA

I’ve Downloaded the Update from the App Store, but I’m Not seeing Anything!  No dialogue, no changes..nothing.  What do I do?  All of my characters are free!

So we saw this one a few times last night and a couple more this morning.  It sounds like something didn’t fully download for you.  Thanks to a few readers who offered of this piece of advice to fix the issue:

Turn off your Wifi and then open Tapped Out. An in-app update will start downloading. Then exit Tapped Out, turned on your Wifi again, and it should be working

We’ve had many reports that this solved their issue…so if you’re experiencing this problem, give this method a try.

I Purchased the Pumpkin Mystery Box and I won Acorn Kirk, but I can’t find him anywhere!  He’s not in my inventory and not in my game, what do I do? 


Seeing this a few times too.  First thing I’m going to tell you is to double check your ENTIRE inventory..not just the character icon.  Look through the list that pops up when you first go into your inventory (don’t hit any icons) and see if you see it.
If it’s for sure not in your inventory…Contact EA.  Let them know what happened and that it’s gone missing.  I will tell you the first thing they’re going to tell you to do is uninstall/reinstall your game..just a heads up.


My Giant Monster Timer Is Broken!  It Keeps Resetting back to Four hours and never Spawns a New Giant Monster!  

ico_battlehub_monster02 ico_battlehub_monster01 ico_battlehub_monster03 ico_battlehub_monster04

It appears for many of you there’s a glitch where your Giant Monster Timer counts down for a period of time and then before it gets to 0 (and a Monster spawns) it resets back to four hours.
There is no quick fix for this..other than the usual Uninstall/resinstall (and remember when you do this, clear your cache first, then uninstall, then restart your device and then redownload TSTO).  So beyond that my answer is…

Contact EA

Also, know that you’re not alone there are others experiencing the same issue…

Update: Addicts reader Shan has suggested this “I moved the MAG Office to a different location, without storing, and it seems to have fixed the monster timer glitch”

IMPORTANT: DO NOT HARD CLOSE YOUR GAME (meaning shut down the app)!  Hard closing impacts the Monster Timer…hopefully EA fixes this soon…

I Still Don’t Have the Update In My App Store!  I’m on Kindle…

So for whatever reason the update has not hit Kindle stores outside  of the US.  I know for sure it’s not in the UK, not sure about other countries.  It has hit the Kindle markets in the US…so I don’t know what the hold up is.
I can tell you it was released to Amazon, but for whatever reason Amazon UK (and maybe others) are taking longer to approve it.  I don’t know what…and I’m with you it’s absurd you don’t have it yet.  All I can suggest doing is contacting Amazon and asking where it is.  Let them know it’s hit the Amazon US market…so why don’t you have it yet?

Hideaway Bonus % Changed! 

Yes, in a NOT COOL EA! move they changed the Bonus % with the Hideaway.  (we wrote a whole post about it here) Some are reporting it’s a glitch, others saying it’s a permanent change.
Here’s what we know….the EA reps are all giving different stories.  When you contact them, some will give you all of your donuts back.  Others will give you 40 donuts back (which seems to be the common stance we’re seeing from most of you).  And still some are saying they won’t do anything, the studio is working on it and it’ll be fixed eventually…

Come on guys…get your act together!  At least have a consistent message about the change and making it right.  Either give everyone that contacts you 40 donuts, all their donuts…or no donuts.  Don’t have different reps give different amounts.  It looks bad…and isn’t right.

And either it’s being fixed…or it’s not.  But be honest with the players.  Everyone feels cheated by this in some capacity or another…so step up, be honest and make it right in one way or another.

XP Requirement Changed After Level 939

Yes, we wrote a whole post about it here.  Once you reach Level 939 the XP requirement jumped from 1 million to 10 million.

Honestly, that’s a fair game change by EA.  So many players were taking advantage and bragging about how they had 10s of thousands of donuts from that…it only makes sense that they made the adjustment.

Does it stink? Sure.  But it’s not something to feel swindled over.  If this change makes you want to quit the game then you need to take a good hard look at why you started playing this game in the first place.  Because likely you’ve become more obsessed with collecting donuts than actually playing the game…and at that point, maybe you should stop playing.

Remember…before the end of level updates hit it was a LOT harder to earn donuts via XP.  And the counter changed every time you maxed it out.  Yes, every time a new level hit it reset..but there were MONTHS (nearly a year) between levels….

Plus there are still loads of ways to earn free donuts in the game (Rail Yard, Daily Tasks, Where’s Maggie…Bonuts from the prize tracks after events).  No other game gives away that much premium currency.

So I’m sorry, it’s hard (at least for me) to get upset over this issue.

And I’m fully aware that some of you will yell at me and call me an EA apologist over this.  Go ahead….if it makes you feel better yell at me.  But at the end of the day, it’s a game.  They didn’t take away the donuts you already earned.  So if you want to yell about your time wasted with XP…it wasn’t. You still have all the donuts you earned from the old way.  It’s just a new way going forward….

And while we’re on the subject of game changes….

So this update brought a few changes to the game….

2016-10-05-00-44-19-The cost and your donut total are now visible when placing a premium item (it also shows your cash total and cash cost when placing a freemium item)

-The Number of items you have in storage is now visible when placing an item from storage

2016-10-05-14-36-24 2016-10-05-14-36-17
-The costume/skin icons for characters has changed.  Now it shows their unlock/character set image instead of their idol image.

-Building prices for Googolplex, Prison Bus and more were lowered..

-And the XP requirement from Levels 60 and below were changed…lowered

-Also a VERY ANNOYING…sleep timer was added to the game if the game was left untouched for a period of time your screen goes off.  On my device it seems that period of time is 30 seconds and it’s VERY ANNOYING!!!! (Seriously EA, change this back to how it was…)

Now let’s tackle the event itself….

Giant Monster Spawn Rates?

ico_battlehub_monster02So here’s the deal…the Giant Monsters are supposed to spawn at a rate of 2 every 4hrs, for a max of 10 in your game at one time.

And they will continually spawn, even when you don’t see the timer.  So if you leave your game for several hours (like I did) you’ll find multiples in your town and once you clear those you’ll see the timer was still running.

There is no bank on these, so 10 is the max allowed at once time.  So they’ll max out in 20hrs…

We’ll have a post up breaking this down in more detail…

Feral Monster Spawn Rates?


So these guys have max of 40 in your town at once, with a bank of 40.  (so 80 max)  The files indicate that the spawn rate is every 20 minutes…now here’s what’s a little more confusing, the number that spawn every 20 minutes.

It appears to me, based on how i’m interpreting things that it’s NOT 1 every 20 minutes (and that’s based just on what i see in my game..these things are everywhere!).  It looks like it’s a rate of 4/20 minutes that spawn. That’s how i’m interpreting what I see in the files…I could be wrong, but that’s how it looks to me.

Additional Character Tasks to Earn Currency…

Some characters from previous THOH Events can also earn Event Currency with 4hr tasks, to “Set Up Training Exercises”.  These tasks earn 50 ico_cur_thoh2016_filmstrip_lg every 4hrs.  Here’s a list of who I have that can go..
-Suzanne the Witch
-Count Burns
-The Space Mutant

If you see anyone else that can, please let me know and I’ll add them to the list

How Do I Get More Characters To Trick-Or-Treat?  Only Bart (and Squeaky Voiced Teen, if you have him) is currently Unlocked! 

So Trick-Or-Treating is probably one of the favorite THOH Tasks for the kids in the game!  Every year it’s a popular request…everyone loves it.  And with this year’s game you can send the kids Trick-Or-Treating once again!

To unlock Trick-Or-Treating abilities you first must complete Monster Candy (which unlocks via the main questline, check out the Turbo Tappin’ post for more).  Once you’ve done that you’ll unlock TWO Trick-Or-Treating tasks…for Bart and Squeaky Voiced Teen (if you have it).

bart_go_trick_or_treating                        Squeaky Voice Teen Trick or Treat

In order to unlock MORE Trick-Or-Treating Tasks you must earn MAG points.  Various MAG points collected will unlock MAG prizes…and a vast majority of those for Act 1 are…Trick-Or-Treating Tasks…


So How Do I Earn MAG Points?


You earn MAG points by crafting (and placing) items that award them, unlocking prizes and buying premium items.  We’ll have a detailed post on MAG points as well…since it’s a lot to cover.

But for now the quickest way is to craft (and place) items.  But make sure they say “Earn MAG Points for ___ amount, when Placed”

Like the Iron Wall Does..


How Do I Unlock Neighbor Actions? What Can I Tap In A Neighbors Town?  Does Anything Benefit Me?

So neighbor actions unlock via the main questline and Where Wild Things Aren’t Questline (which triggers after Part 2 of Lost in la Monstra).

When visiting a neighbor you can tap on the Cameras on their buildings


3 Actions/town, and the payout is 5 ico_cur_thoh2016_filmstrip_lg/camera you tap.

There are a MAX of 90 actions/day (so 3/town for 30 towns).  And this is evident if you tap the little i icon next to your film count.  This popup will come up telling you how many actions you have left…


This was after I already tapped 2 buildings in a neighbor’s town…so 90 total actions available.

So what happens with those cameras?  Well when you return to your town, you may see this…


They’re left by your neighbors..and clearing them will award you 1 ico_cur_thoh2016_filmstrip_lg for every one cleared.

So a benefit to your neighbor and a benefit to you…

Which makes neighbor actions worth it this go-round!

So I think that covers most of the major glitches/issues and questions! (at least I hope it does)

Remember, we’ll have more detailed posts breaking out a lot of different elements of this update…so take a deep breath and don’t panic.  (and yes, we’ll have Should I Buy posts for the premium items…)

Do you have any of the glitches/bugs mentioned above?  Were your burning questions answered?  Enjoying the event so far?  Anything your excited about seeing/getting?  Sound off in the comments below, you know we love hearing from you!

415 responses to “Addicts Question Corner: Halloween Act 1 & Glitch Round Up

  1. Say, I’m having this issue on myy Kindle Fire, I tap to start playing and the app crashes while syncing. I uninstalled/reinstalled it and keeps crashing 🙁 any idea?
    I have already contacted EA, haven’t got an answer yet.

    • Hi, don’t know if it will help but when my Mr K. is being an annoying goit like this, I uninstall a couple of other apps I know I can bring back with losing anything, install TSTO, make sure it’s behaving (and I use the term loosely lol) then reinstall other apps.

  2. Space mutant can also set up training exercises at the mag office

  3. The kill-e-mart skin is gone. I can no longer change my kwik-e-mart to the kill-e-mart skin.

  4. Why is the game crashing when I visit neighbors?

  5. I am with you guys… got my green marshmallow and my first set of Bonuts but NOW… Nothing is happening when I tap feral monsters. It is clutching on both my android and my kindle. The game keeps crashing as well. Hopefully EA figures out what is happening.

  6. Same problem as others… Tap repeatedly on winged rats and they don’t disappear. I contacted ea, did everything they asked but it still isn’t working. I am even playing on two separate platforms now and both don’t work. Any ideas?

  7. Is it just me or there’s something wrong with the tapping of winged feral monsters? I could tap on it at other parts of my town except near the MAG office and the medieval rich house area. Is it a bug or something?

  8. I have now been hits by the lockout glitch as well. I sent in a notice to EA but as it is Sunday I doubt anyone will see it until tomorrow. At least I got the giant space marshmallow last night so I have until Tuesday before I have to worry about falling behind.

  9. Starting last night, I have a group of feral with winGSM (5-10), that no matter how often you tap them, won’t yield film or be erased from the town. Anyone else having this issue? Any ideas how to resolve?

  10. Regarding the sleep timer. I too found this annoying, but my settings in my phone did not change like others have mentioned. I could not find any option in the game to change this, but what I did find is another app that keeps the screen active. You just select which apps you want to stay alive. The app is called “Stay alive” and I am an android user. Has been working perfectly. Now I can leave my phone plugged in and charging while keeping the game active even if I don’t touch it for hours. The reviews seemed mixed, so might not work well for everyone.

  11. Here is something driving me crazy. I purchased the cobblestone road and have not been able to find where it is to use it. So, a little help please.

  12. I can’t Trick or Treat. The quest which unlocks the action did not automatically start for me (Monster Candy). What should I do?? I completed the other quests but this one just didn’t start.

  13. Hi. In my Springfield I now have ferals with wings that require 2 taps to clear and drop film for each tap. Is thus a new feature or have I just not noticed it before?!?

    • I just noticed them too, at first I thought it was two close together, so zoomed in, didn’t notice double tap, it I was watching my film counter to see if we clocked up more with the winged ones… 🙂

  14. Theres a new bug.. rats disappear without givinh you any points for films or obols coins. When u tap it just disappear. Grrrr… just haplened today. Do you know how to fix it?

  15. Not sure anyone is having this issue but it takes forever to make obols, 8 every 4 hours will take eons to reach anywhere worthy of crafting.

  16. For the large numbe of times i go to a neighbour’s Springfield and find NO cameras to tap, I wish the game would switch over to allow you to tap feral beasts in that situation! There’s always a herd of beasts wandering around that’d provide some film.

    • Have you checked that they are active players? I use these missions to weed out those who have desserted, not played for 3 weeks, tatty byes…..

  17. Is anyone else having a difficult time finding the feral monsters? I just spent 20 minutes and all I found is 15. I think I typically find about 20 per day. It’s not the spawn rate, it’s that they hide Behring buildings. I use the trick to hide buildings but it appears that they get “hidden” along with the buildings.

    Anyone have any good tips on how to find them? This may just be the first event I won’t earn all the prizes if I can’t start to find those darn little things!

    • Unfortunately, I’m having the same issue. Others say the little bastards flock to their MAG but I don’t have the same experience. I hope someone can help you. I’ve tried all the troubleshooting steps EA gave me and still the same results.

      • Mine usually do flock to ththe MAG but I can’t tap on them. They won’t die! I get no film/obols and they don’t disappear.

    • Mine all end up by the MAG building

    • If I just hang out by all my THOH 2016 buildings they all come running! I never have to go look for them!

    • I’ve been having the same issue since the mini patch. When I log in I eventually get 3-4 feral beasts and then a few more after 20 minutes. It’s like the “bank” is broke so they will spawn but none will be stored while I’m not playing.

      I contacted EA but the person just kept saying it was how the timer worked. I tried explaining it wasn’t how it is supposed to work and it wasn’t happening with my friend’s game but their final response was “As I’ve already informed you that it is basically depend on the time.” Considering this and the previous EA Help agent thought that my Feral Beast issue I reported was me reporting I got disconnected, I’ve lost faith in EA’a help on this one.

      My characters are also not moving around and all standing around looking in the same direction (except when they are on a job), which started at the same time as the feral glitch, I’m thinking it might be related.

      I’m definitely behind in this event because of this. Even logging on every 4 hours and visiting friends daily isn’t keeping me up with enough event currency to be able to finish 🙁

      • I agree there is a problem and they are ignoring it, I was offline for 9 hours and only spawned 10 feral’s. I was up 900 films at the start of the event now I am about 500 behind. Another impossible event unless you have bought the premium characters to help.

  18. Regarding the 30sec sleep timer, I noticed this as well yesterday, but it didn’t cross my mind that it could be the game. I checked my device settings (I play on an Android phone), and saw that my sleep timer had been reset from 5min (my chosen previous setting) to 30sec. I assumed this was due to an OS update I hadn’t noticed, changed it back, and went about my merry way. Tapped Out now stays up for the full 5min. By sheer coincidence, I checked out the Addicts page for event info today and saw your mention of the 30sec sleep timer, so… I guess we are to assume that the game update actually CHANGED OUR DEVICE SETTINGS?! Why on Earth would EA do such a thing??

  19. I have looked to see if I can find anybody else having this problem…and I’m not sure this is the best place to leave this comment…but: Since the THOH update I am having a heck of a time Finding Maggie, because she’s stopped making her pacifier sound! I have found her 3 out of 4 times since the update, but even when I happen to see her on the screen…no sound. Anybody else having this? Thoughts on a solution?

    I miss finding her – she’s my donut-train!

    • Actually, it’s become much easier to get free clams in Family Guy than free donuts in Tapped Out. This is mainly because they set up free clam tv, which you can access to watch short commercials to get one clam for each. In my game, I’m currently getting 7 free clams per day from that alone (and five clams per week from visiting Ollieland, plus they give us free clams sometimes for completing parts of a questline or the daily challenge for the Tanlines resort). Clam tv went through an especially prolific period for many weeks – I was taking in 11-17 clams per day. And on holidays they went wild with even more for the obsessed who logged in. Plus sometimes they give us an “I’m sowwy” pile of clams (as EA does sometimes with donuts). Plus during long events (usually at least five weeks) they often have a clam-generating building for sale. Usually that costs about 250-260 clams and generates 13-14 clams per day, paying for itself in a little more than 2.5 weeks.

      Tapped out has added the five donuts per week for the monorail recycling project and especially importantly has given us free donut opportunities in the daily challenge and the Maggie game. And there’s the level up donut, not too frequent now for me. But I know I struggle to build up my donut stash here but am easily collecting piles of free clams in FG now, so I would say Family Guy is now ahead in the “let the deadbeats get rich in premium currency” race. On the other hand, donuts do have greater buying power sometimes – the price of characters in clams seems often higher than the price of characters (often including buildings) in donuts. So it’s difficult to really compare. But I still feel richer in clams than in donuts since free clam tv arrived in Family Guy.

      The free clam tv is genius, though, because it’s a revenue stream for the developers while making us really happy to watch commercials…. So they’ve found a way to earn money from us deadbeats who never pay a penny for premium currency. Bet a free donut tv would be popular in Tapped Out. I’d watch it faithfully for sure. It took quite a while to get it to work for everybody, though.

    • That happened to me once before the update, so I think it just happens sometimes. I think I just powered down my device (iPhone) and the sound came back the next time I played the find Maggie game. Whew. She’s hard to find just visually, even though I know where to look by now!

    • I haven’t had this problem myself, but, an idea is: before playing where’s Maggie, tap the hammer and sword icon in the bottom right corner, then click the little ‘settings’ icon in the right corner of the box ( next to the camera icon) put the ‘music’ Level all the way down (just tap/slide the bar all the way to the left) then put the ‘SFX’ volume ALL the way up to the right. And you should be able to hear her. I hope this helps 🌸🐱🌟🌟 (it always works well for me when I do that idea) p.s don’t forget to readjust your settings once done.

  20. Sorry if someone said this already; too many posts to scroll through them all:

    The glitches with the Players Club, Burns’ Summer Mansion, and Homerlayas all resetting when you play the Chiliad is still present.

  21. Bart, Squeaky Voiced Teen and Millhouse can all Trick-or-Treat. Just fyi.
    Also, does anyone know how to get more donuts? I’m having a difficult time getting them. Highest amount I have ever had is probably 100.

    • Only ways I know is finding Maggie, recycling and random ones from neighbour visits, got 4 today, so cheers neighboureenos, Oh and b’day, had 3 yep three purple monsters awaiting me when I got luv:). Didn’t win the lottery though :/

  22. Agh when I tap the small make monsters they pop but stopped dropping film! Is there a cap to how much you can earn in a day or is it a glitch? Is anyone else having this issue?

  23. I don’t like having to “craft” multiple items, didn’t like it in the last event. I just level it up inside of crafting.

  24. When I try to place the cobblestone road, it won’t line up with two of the roads coming from the cobblestone centerpiece. I went to friends and came back, logged out and came back, and it still won’t let me place it where I need to by one square. Any ideas?

  25. When I played my Maggie game this morning..when Maggie was in the middle of my screen there was no sucking sounds at all…yes my volume was turned all the way up. I could hear the ambient sounds….so it seems there’s a sound glitch AGAIN….just thought I’d bring it to attention.

    • She can be very quiet… Yes. I’ve seen that once in a while too. It has to do with memory on your device. Running the update, the sounds, and special stuff is overwhelming sometimes.

  26. A solution to the “locked out” problem is to reset one’s password…
    Just go to, try to log in and use “forgot password” function… worked like a charm for me…
    Before I figured that out I waited hours for a support chat to open and couldn’t play for two days…
    My guess, why it is happening at all is that it happens if your password doesn’t meet the (new) requirements set by EA for the password (min. 8 chars, 1 uppercase, …)
    At least my password was only 6 letters…

  27. Am i the ONLY person with this issue then?

    • Which crafting level are you up to and how many of the silver coins do you have? If you don’t have the minimum of 250 coins (the cost to purchase the catacombs) that maybe why it is locked? Mine is locked too with the red line thru it on the task bar, but I think it is because I’m crafting level 4 and only 70 of the coins.. I hope this helps.. 🌸🐱⭐️

      • Hi Kitty, thank you .. i am on level 7 and already have the catacombs but i think you may be right as the coin now says i need something from level 10 and i dont’ have enough coins for it. Seems an odd icon to use as it implies a character isn’t available.


        • Hi Gordyuk,
          You’re welcome 🙂
          Level 7 already, wow you’re doing well on the event.
          I’m still working my way thru level 4.
          And I agree, the red icon usually does imply it is a character who isn’t available, they’re trying to trick us.. :-/
          But hopefully once you have more coins to craft the item it will work for you.

    • Oh i’m not doing THAT well Kitty.. I thought I was being clever just trying to level up and not bother crafting anything (many of the items I’ve had from previous years)… but I don’t think I’ve done myself any favours but we’ll see 🙂

      • I’ve been doing the same thing too (level up without crafting) I think Im on level 10. I already have some of the items from previous years too. I have the ‘craft the catacombs’ just sitting in my task book (I don’t want that item) and I thought it would be best to just Level up without crafting ( I do think the cave looks nice tho I hope to craft that) and I was trying to be clever too, lol 😛 at least act 2 starts tomorrow,we shall see what act 2 Brings 🙂 🌸🌟🐱

      • Oops, sorry. The forest cave that I like the look of is ‘crafting level 10’ I’m currently only crafting my way thru level 7.. But, there’s still plentry of time 🙂 🌸🐱🌟

  28. In the crafting menu at the bottom you can increase the cost of an item. Why would you do this?

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