Fine Arts Museum and Game Freezing

Hey Howdy Hey Tappers!

Just popping in with a quick note.  I’m seeing more and more comments come across about your game freezing when you unlock the Fine Arts Museum (first prize of Act 1) in Springfield.

A couple of tips to try first…..

-Make sure you have enough land open to place the museum in Springfield.  When you unlock it it’s searching for a plot of land to be placed on, if you don’t have one available the search won’t stop.

-Wait when you unlock it.  The game may seem frozen but give 30 seconds to a minute (in some cases longer).  My game appeared frozen for about 30 seconds but then it allowed me to place it.

-If it is, in fact, frozen, try a hard close and restart and wait again.

If those steps don’t help Contact EA.

Thanks guys!  Hope those tips help out!



66 responses to “Fine Arts Museum and Game Freezing

  1. xaris4711 – in continuation to my previous post on this thread 5 days ago..
    It seems that there are two kinds of freezes.
    The first kind is happening every single time someone opens the game. The pop up message appears about awarding the Museum and may/can be resolved through the daily challenges as many have already pointed out (and resolved).
    The second kind happens once. Only the first time you have been awarded the Museum. Every time you open the game since then it factions properly, minus the Museum off course which is nowhere to be found.
    Both kinds happen due to a corrupt save file the moment you close the app while the game is frozen.
    In same cases the game recognizes that you haven’t been awarded the Museum and tries to give it to you every time you open the app (and freezes again), while in other cases (such as my own) the game recognizes that you have been awarded the Museum and does nothing – no pop up window, no Museum.
    Im not very optimistic about ever getting that Museum, its been 10 days (in a time-based game).
    Any suggestions? Just dont tell me to contact EA as their last 3 replies (of 8) were “we need more time, wait for an update”.
    Im thinking about starting a log..
    “Addict’s log entry – Day 10:
    Its been 10 days since the event hit, there is a lot of planning going on in the brown house but not much else.. its taking them forever to decide the details of the heist.. My Springfield has plenty of museums, a zirconia, a money mountain and a couple of banks.. I don’t understand what on earth they are talking about..
    ..end entry”


    • Exactly same predicament I’m in with my game. EA has been worse than useless in attempting to resolve this issue. Now they just automatically close the tickets and follow it up with a “do you still need help from EA…?” email! Really EA? We are paying customers (at least I am. The amount of money I’ve spent on donuts since I started playing this game is truly embarrassing!) not idiots (well maybe, depending on how much you’ve spent on donuts, lol)!
      Sorry for the rant, but the frustration of A: not getting the museum after 11 days since this bug hit, and B: the inaction of EA to address the problem is leaving me no choice but to stop giving a crap about this game anymore.


      • Well today we (EA help and I) had a breakthrough.. It seems like an April fools joke but its not. They gave me the Museum, they just added it to my account, they couldn’t give me the land token and for compensation they added 20 donuts to my account.
        (I will not comment on that because it wont be pretty..)
        They asked me to provide a screenshot that I had completed the task awarding me the Museum & land token and minutes after I did they informed me that the museum is in my inventory.
        And it was.
        Just like that.
        During day #13..
        I think that that could have happened days earlier..
        Well Im not gonna moan, Im logging in my game and Im gonna try and find my lost enjoyment.
        I really hope this helps you (as well as anyone else out there still facing the same problem) if you are still missing the Museum..
        “Addicts log entry – Day 13:
        The planning has finally concluded after 13 days.. They are not going after the new Museum of SFA..
        They are going after the casinos..
        “Excellent..” Mr Burns commented..
        ..end entry.”


        • I am happy to report that the Easter Bunny shat in my town as well today, as the museum was FINALLY placed in my inventory as well! Now I have just over 4 days to do some serious catching up before the first act ends!


  2. I unlocked the museum but it’s not in my inventory.


  3. My tapped out freezes when I try to place anything, it won’t let me place the old cathedral or the monorail station.


  4. I was unable to get the daily challenges trick to work to unfreeze my game.

    However, I was able to unfreeze my game by using the tap really quickly in the top left corner trick. As others might have said, when you hit ok on the accept button for the museum, immediately start tapping in the top left corner on the character icons. It took me a few tries and restarts, but I eventually got it. It cleared my character’s task and in doing so put the museum in storage. I immediately went and purchased more land and was able to continue.

    Now that I’m almost a week behind, a question in my hopes to catch up… If I spend donuts to advance the prize track: Does it simply give me the item? Or does it give me the amount of paintings needed to unlock the item?


  5. I’m sure this will be the same as many replies/complaints, but as soon as I start my game it says I’ve just unlocked the museum + free land token. Then whether I press ok or the “back” key on my Samsung, it freezes entirely and I can only close the app. So I can’t even access the game without interacting with the museum and free land, as it comes up as soon as I open the game. I tried reinstalling the game, restarting my phone, and nothing has worked. It’s ridiculous that it’s taken EA so long to fix it; you’d have thought something like this would be a top priority since I’m sure plenty of people put real money into the game (fortunately I’m not one of them).


  6. Coincidentally, I tried the same thing as Hannah… The daily missions window appeared, and I decided to press on it. This somehow passed by the museum dialogue box, and game was working. Then, I bought some land and found the museum there.
    Not sure if there was a “behind the scenes” fix from EA, or if this procedure was there all the time.


  7. Just thought I’d shared how I got mine working again

    – I opened the app when I knew there would be a task there
    – the task came up before the screen in which it frozen on (the museum)
    – next when I started the task I clicked the land expansion and bought a set of land
    – then I was able to close of out the land and task
    – and finally place the museum, unfreezing my game
    – took me a couple of days to figure this out ( I wasn’t even planning on getting around it- It just happened) – the gist of the steps I took


  8. xaris4711 – Im a six year player.. started freemium, went semi premium, went KEM farmer (thank u safi) and now with 2400% bonus and 300 playing characters I just play the game with the collider on and donuts arent an issue. Now Im premium by choice, without needing to be. Im an addict, I love this game and always paid real money (every once in a while) to keep this game going and show my appreciation for my favorite pastime (Im with Patrick on that one). Ive spent hours upon hours designing my town making it as realistic as possible without leaving any of the crazy-out-of-place stuff out.
    Never had an issue..
    Up until now.
    For four days Im dead in the water.
    We had 6 communiques back and forth with EA and nothing.
    I did all the known troubleshooting steps but to no avail..
    They even suggested to reset my game back a few days to when my game was working properly, right before I was awarded the Museum of SFA and everything froze, I confirmed and still waiting, that was some 40 hours ago..
    Now they tell me to sit tight and wait and check frequently for an update.
    Truth is, this is the first time in six years that I cant play the game and I kinda hate that freaking elusive Museum.
    They game me 35 donuts for my trouble..
    (And dont get me started about the land tokens fiasco)
    The time to call it quits is drawing close.
    Anyway, to all of you reading this facing the same issue keep sending everyone for event currency through the brown house and have patience.
    Thx to our hosts, Ive been reading this site as long as I play the game, you guys are amazing dealing with our (all the addicts’) craziness..

    Liked by 2 people

    • Some people say a solution can be found through daily challenges, by sending characters on a certain misión, in that moment pressing menu in order to buy the necessary land to place the museum.
      I tried today but I chose to send Martin on a mision. Since Martin wasn´t free, the game froze again the moment Martin´s job was finished, so I´ll have to wait until tomorrow and try again.
      I´m losing hope EA will release an update soon. This is just frustating.


  9. I can play, but I was never rewarded the Museum. I did discover that I can continue to plan for heist by clicking a brown house. Hope this helps somebody.

    Liked by 1 person

  10. Already contacted ea they,have told me there looking into it and it is in fact frozen I am sad 😦


  11. Hi, i have had the same problem over and over and tried everything. But finally i have the solution. Once you get the notification, don’t press on receive. I have a samsung and allows me to press the “back” button next to the home button. The museum then just popped in my inventory and the game didn’t froze. Sorry if my english is bad.



  12. They need to fix this soon. I am not able to create a space because the game saved right at the point I unlocked it, so every time I open the app up I’m immediately put at the place where it freezes with no chance of doing anything.


  13. I also had my game frozen and force closed/restarted my game. I never noticed until today that I dont even have the museum. I have the free land tile but not the museum as i was trying to set up a bonus by setting the canal to it.

    Did anyone else not receive the museum after force closing and restarting?


  14. This is becoming sad how it’s still frozen for a lot of people. Ea should some how make up to the people that’s missing out.
    Thanks for your time on this page Alissa


  15. I wonder if everyone who got their game frozen had the same problem; lack of free land to place the museum. It was my case, but if it is really everybody´s case, I can´t quite understand why don´t we have a fix yet, since the problem´s root is known.


    • Michael Tameling

      Not my case at all. I had a huge block of open land (4 square) waiting for something to be put on it, and my game still froze.


      • Thanks for your answer. Now I feel less silly for not having free land enough, lol. Ok, I understand the problem must be waaaaaay bigger than I thought. I hope they won´t take too long to find a fix. I really had good vibes about this event. (sigh)


Leave a Reply....

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s