Hey Howdy Hey Tappers!
There is an app store update available in your store (iOS/Android/Amazon). This is NOT for new content. My guess is this is an attempt to fix the Rollback Glitch many of you have been having.
You’ll have to let me know if this attempt is successful…
If you don’t have the glitch, you’ll still need to download the update. This way your game will be on the same version as your neighbors (and it won’t impact your tapping).
Those of you with the glitch you’ll have to let me know your results with the update!
Nope didn’t work
Nothing changed. Everything i identified as broken is still broken.
I am not very keen to update. I am ok so is it really necessary for the update? I will wait a bit longer. Thanks for the info.
I’ve had no problems (knock on wood) and despite the fact I have the upmost confidence in EA and their dedicated programmers…I believe I will wait as long as I can to install this update, lol
Thanks. I had to go to the settings -> iPad storage to “offload” app to keep data. Then go the app store to download. Nothing like starting late. Good thing it is my anonymous game.
No problems before on my Kindle and no problem now after the update today. ~ Thank goodness!
In my opinion the glitch is definitely annoying. With that said, it’s not unplayable, like people claim. It certainly makes things more tedious in clearing out your Springfield, but it is still manageable. My game that got hit was my A game. My Springfield is huge and I believe I have every single character that is available in the game. It still takes me maybe 10 minutes to clear my town (that’s with playing races, finding Maggie, etc.), which isn’t as bad as I anticipated. But I also have been assigning my Springfielders to 24 hour tasks, so I am only doing this once a day. So i just wanted to share that for those of you that say it is unplayable.
I have to agree, as I have the glitch as well, and have had no problem playing the event. Yes clearing the town is tedious. I invariably miss 6-10 characters, then use City Hall to clear them (which is only problematic when I forget someone’s name). That said, I should get the Tower of Pisa tomorrow morning, my museum bonus is 20%, and I have crafted at least 1 each of the required objects and the canal buildings, and 2 terrace houses. I’ve gotten 1 round of bonuts. I have no worries about finishing the event. Every now and then when I open the game I get the old daily challenges. I just claim the first one to close that pop up, and my town is right where I left it mid event with all its working parts.
Oh, and the update fixed nothing.
I have been hit with this bug 10 times for a total of 5 months with playing a broken game.
Here is a post I posted on HOW TO GET YOUR GAME FIXED when hit with this glitch with TWO known solutions:
https://forums.ea.com/en/the-simpsons-tapped-out/discussion/comment/1889528/#Comment_1889528
Here is a post I posted on HOW TO PLAY WITH YOUR BROKEN GAME while you follow the steps in the above post to get your game fixed….
https://forums.ea.com/en/the-simpsons-tapped-out/discussion/comment/1915181/#Comment_1915181
Nope didn’t work.
Just like when they told me to get the flu shot…. Guess who got the flu shortly afterward? Lol
I don’t have all these terrible things happening in my Springfield, but I do have the gill deal to buy the lizard queen and the timer is up. I wonder what happens after I update the game…. guess I’m about to find out
No difference that I can see, still have the lizard queen offer from gill, but all things considered I’m not complaining that I can still play this game properly… I hope this update helps people, it’s super frustrating not being able to play
Well….I got confirmation from EA that the fix today was NOT for this glitch. Here is what was shared from EA…..
START QUOTE……….
The patch today after researching was to fix an issue regarding the museum quest to crash.
The difficult task the studio have is that the idle character button is not effecting every player. (myself included) so they are struggling to determine what and how they can fix this when it is not a general across the board issue.
My consensus is they will ask us to offer a templated land to users affected if this continues Dennis.
As discussed, the amount of items you receive is quite staggering. The downside is you need to start with a Level 60 empty land but if you are creative then you have hundreds and hundreds of items waiting for you to place on your new land.
…………..END QUOTE
Here was my feedback to EA………
START QUOTE……….
Thank for the follow up…… Here is some feedback that might help with fixing (or finding the underlying cause):
1……….. AS noted in this trouble ticket, XXXXX (EA Rep) on Jan 24th found AND FIXED the issue with my broken game, that being “bugged variables”. Once XXXXX corrected the bugged variables everything worked in the game without any loss of progress. This of course was fixing the result of the problem, not finding the initial issue that original caused the bugged variables.
Has the develop team been in contact with XXXXX and worked with XXXXX to duplicate the fix XXXXX found on a larger scale?
So if an update can validate what the correct variables should be then do nothing to the unbroken game, but if it sees any variables are “bugged” then correct them. That would be an approach to fix broken games while not effecting unbroken games. This verification or fixing bugged variables could be even limited to the limited items affected by this glitch, namely Character Button / IRS Building Tapping Radius / Rail Yard broken prize cycle / Springfield Heights Unlocked characters / Minigames present from previous events from the Time Travel event to today.
Even if this fix was not launched globally, it could be a fix that could be applied by EA tech support to effected games to search for and corrected all invalid or “bugged” variables when a player reports a broken game.
2……….. This was introduced by EA during the Time Travel / 4th of July Event last year (2017). What is difference in the code prior to this event to the update that can affect the variables in the game? This is the key point where this bug was introduced. And from that time on each update this bug is expanded to more and more players. So the answer is in the pre event code last year (or the difference between pre Time Travel / 4th of July event and after the event launched).
3……….. As far as accepting a template town at lvl 60 with a stock inventory is all on the side of the player paying the price due to a bug EA introduced. This might be advantageous to a new player without much, but for those of us who have been playing for 4-5 years and spent hundreds of dollars over that time…..asking them to give everything up is not a solution. If EA was smart they would have included a backend inventory management tool which would make is easy to export a list of items in a town, apply the template town, then import the list of items exported from the original game. It is a matter of in game database management and if EA had any foresight would have been fairly easy to implement. I can handle having to redesign everything, but asking to give up 4 or 5 years of items paid for with hundreds of dollars of real world cash and countless hours of playing is not something any company could ask from any customer in good conscience.
Could you share these insights with the development team and the upper manager team and share with me their feedback? Or if they have any further questions I am more than willing to help.
…………..END QUOTE
And let’s not forget the friendship level. In addition to those you listed I’m back at level one. I believe i still have all the prizes – i see Steward the duck in my inventory, otherwise it looks like I’m back at the beginning.
I’m on iOS and I didn’t have the glitch and there is no update available for me. Not sure if it’s a region thing.
I’m on iOS too & I didn’t have the glitch either, but there was definitely an update that I just now DLed from the App Store. You may want to try searching for TSTO or Simpsons to get it to show up. 😎 RachelS
If it ain’t broken, don’t fix it?!
Wow, this bug sounds sooo painful! I haven’t yet gotten it, but after reading some of the comments here I fear to get it. And I really feel bad for the once that are affected. You all have my deepest sympathy, stay strong tappers. Hopefully they find a solution soon.
I got hit with the rollback glitch 1 day after this event started and messaged EA about it eventually after giving them my game details they said my case was being looked at by specialist and they would email me back with more info. That was a week ago now and I have not heard anything from them. Playing on an android phone and this update hasn’t changed anything.
Ditto. Didn’t change a thing, and the same lack of response after being told a “specialist” was looking into it 5 days ago. They said on 3/9 there was a patch in the works. I’m trying to keep up but it’s really difficult. Rail Yard doesn’t work. Remove tap radius expansion, game zooming out, and the next character button from the game and it is torture to play.
It doesn’t even prevent the glitch, as I got it AGAIN after installing this update.
Didn’t have the glitch, downloaded the update, still don’t have the glitch, thankful tapper, don’t understand code how it effects some but not others. Hope this was helpful 😁
The code for this game is very old, computer wise that is. I dealt a lot with The Sims and EA and their code for the Sims 3 was so sloppy it was laughable. Because what most people don’t realize it now-a-days, coders only work on sections of a game and then they hand it over to those who integrate those sections, so you have a lot of people involved.
Think of it as going from LA to New York, even if you use a basic straight line, there are a lot of ways of getting there.
As for why some are effected and some not, your device, your make of device, your version, your carrier, how long since you last played (this figures in a lot) and even things like your location, can all add into it.
My game is finally unfrozen! I can play the event – although I’m practically a week behind now…
I’ve not been hit by this particular glitch yet; is it specific to a particular device type or a user action or something like that? Or is it just an unexpected error that hasn’t been fully traced back to a source yet? (I’d kind’a like to avoid becoming its next victim, if possible…)
Nope….no common factor. No difference if using iOS or Android. Nothing has been found that “triggers” this glitch….besides whatever EA did during the Time Travel event in June 2017 that introduced it.
The only commonality is that it will hit you when you first log in. So you will simply log in one day and BAM you are the latest victim……or in many player’s cases the newest victim 10 times over.
Just downloaded it and it also did NOTHING to fix my game.
So frustrating! 😬
BTW I’m on ios
Perhaps this wasn’t a fix?
I am on the 10th time being hit by this glitch…… I just downloaded and installed the update……and this update did NOT fix anything.
Do you ever sync over to krustyland? I do daily to sync my Android and IOS. I frequently get warned I didn’t save however I usually ignore it because I did… If you get your hands on a second device, try to log in as yourself on the second device. It should warn you to save. That may fix?
Just a thought… even if it’s a fix for the rollback glitch, it might just prevent future corruption of still working games, not a repair of a broken one. They still might need a rollback to a previous state.
Finally I can join in on tha fun a week later 😭
Did NOT fix it for me.
No glitch fix. Just St Paul’s Basilica.
Yup that’s not with this. That hit about 4.5 hrs ago
If you’re not affected by the glitch, then should you download it?
Forget that Alissa
I did’t read your post to the end
Mea Culpa
Read what the post says…
Nope. Did not fix the glitch…
Still glitched for me also. Don’t want them go roll back cause I will lose way too much stuff.
Did not solve problem on my Android phone…restarted phone/ logged out and back in/ cleared app cache. Same issues.
If that’s what it was, it was a failed attempt. One of my Springfields is still glitched