Workaround For Gil Glitch

Hey Howdy Hey Tappers!

With only a few hours left till Gil leaves town I know many of you are having issues with the game crashing and/or not getting your donuts.  There’s now a workaround for it if you want to take advantage of his offer before he leaves Springfield.


Thanks to reader Steve for finding this work around.  He writes:

“I tried the Gil deal multiple times by clicking on his icon to get to them. It crashed each time. I went another route by clicking on the donut icon in the lower left corner of the app and purchased them that way. Worked like a charm the first time. Maybe give that a try if Gil is still crashing for you.”

So basically instead of going through the store to purchase them try using the Get More Button located on the bottom left of your screen:

2014-12-27 14.48.10

I can tell you…I tried it this way and it works (after a lot of crashing for me the other way).  So if you’re worried about missing the deal but are more worried about missing out on the donuts try it this way.  Everything should go through smoothly with the purchase.


Now for those of you who’s game crashed and your donuts weren’t delivered….

First of all…know that donuts should be delivered right away.  As soon as you purchase them your game will restart (not crash, but return to the splash screen) & once Springfield loads back up you’ll see a popup saying they were successful.  So if they don’t appear right away…or your game crashes know that you’ve got a problem with them.

Here’s a few things you can do….

1. Contact EA.  I always suggest trying to contact them after 9am EST to trigger the call me option.

2. Contact your App Store (iTunes/Google Play/Amazon) directly and request a refund for your purchase.

In either event you’ll need your receipt.  For whatever reason…iTunes takes 24hrs to send it to you.

Now, I too experienced the crashing and not getting my purchase.  I first tried the contact EA option.  BUT their call wait time is ridiculous right now…especially with all the issues going on with xbox and Play Station right now.  So I got impatient waiting so I went the route of Contacting Google Play for a refund and just repurchased donuts using the method described above.  It worked perfectly!  No crashing & I got my donuts.  And I got refunded from Google for my first purchase.


So if you’re having issues…try giving one of those methods a try and see if that helps.  Of course if you can’t afford to spend more on donuts while waiting for the refund I do recommend the contact EA option.  Since they’re the only ones who can put donuts back into your game.

Are YOU having issues with Gil’s deal?  Did you get a refund?  What did EA tell you?  Have you tried this method?  Did it work?  Sound off in the comments below, you know we LOVE hearing from you!


76 responses to “Workaround For Gil Glitch

  1. EA Support is still very overwhelmed. I tried again today, and I was able to get the call back three hours later. I got my 300 + 45 donuts for $19.99, and, at my request, they provided 75 more donuts for the inconvenience.

    I still have another case open for the pair of Snowball II Snowcat I bought that “disappeared” in a later session. There must be a better way to purchase in-game items to ensure they’re sync’d properly.


    • By the way: just be nice and courteous with these guys and they’ll do everything they can (within reason). The glitches aside, the support is always great (when you finally reach someone).


  2. Bought 345, only got 300 + 30 (New Years bonus ^^) from chat support.


  3. usually play on android, but used an ipod touch to buy gil’s truckload of holiday donuts with itunes gift card credit. sure enough, i didn’t receive my donuts, but got charged for the transaction. sent out an email to itunes store customer support but got no reply after a day of waiting, so i initiated a cs chat with EA. i did it in the middle of the night (PST) but still had to wait almost an hour to chat with a rep. can’t complain though, as i was not only promptly given my 300 donuts + the 45 holiday bonus, but also received 75 extra donuts that the rep explained was “for the inconvenience.” i gotta say, despite the frustration my son and i experienced playing the game together over the holidays (yes, we didn’t get zutroy right away either and also got locked out of the game for a while), EA customer service left us feeling well compensated after the whole ordeal. I can only hope that others are treated as fairly as i was.


    • Well that is better than I got. I was dealing with EA for and hour and a half. After they finally decided to compensate my account with the proper amount of doughnuts I bought and didn’t receive they closed the case. Nothing extra for the issue or the frustration. After this event I really don’t see the point in giving them anymore more money. Phase one was fine but phase two has been a disaster.


  4. really hope EA brings back the deal briefly for the people that missed out because of these glitches. +a slight increase for the troubles.

    i missed out on the deal entirely, so im praying for another chance. (fingers crossed)


  5. EA can be smart with the dialogue and game design, but so dumb when it comes to making money. If you got the Gil deal (which I couldn’t either) you’d have 3120 donuts, I did that for the same deal last year and it lasted until this month. I kept thinking, do I really want to spend more money on this game…but that deal makes it $100 a year which isn’t as bad as it could be if you are a TSTOaddict. I don’t understand why A. they don’t at least extend the deal or offer it more often B. also create more land if they keep offering all this cool/extra stuff. So from what I read EA is not going to rectify this? Smart move in my opinion would just to extend Gil’s deal through NYE and refund people’s money. Just my 2 cents…

    Hope you all had happy holidays and as always, thanks to the great site moderators with all the helpful information. I don’t know what we’d do without you all! Take care!


  6. Its all very frustrating but not the guys on the end of the phone they are just doing a job over Christmas with no fix ready. I am sure EA will fix it oce the tech guys turn up.

    Worse things have happened in the world this festive season.


  7. I purchased the boatload of donuts through Google Play yesterday and Tapped Out crashed as soon as I made the purchase (I was using the “Get More” icon to do the purchase so I’m hesitant to try the workaround since it didn’t work for me). I logged back in and no donuts. I tried the call option yesterday but I missed all 3 calls due to real life interfering. I finally talked to a representative through chat this morning after about an hour wait. He was very apologetic but he couldn’t tell me when it will get fixed and I still have no donuts. (He did at least assure me that I would get the special Gil deal though) Very frustrating especially since I was trying to get some of those time-sensitive deals that are now over. It would be nice to get an update from EA or here about this ongoing issue since it seems to be so prevalent.


  8. Well, now it’s a completely different problem. When I get the login screen, it says that I am Level 48, but after an unusual number of “Synchronizing” messages, I get the Level 1 intro movie. I’ve been waiting patiently for an EA chat response for over 2 hours now. I guess other people are having problems too. Doesn’t look like I’ll be completing Phase 2. This is the second problem in 3 days.


  9. At least some people are hearing from EA. I too got charged for donuts I didn’t get, but have waited for the chat everyday & asked for the ‘call me’ thing twice but haven’t heard from anyone at EA. I’m wondering if I tried changing the subject description to something else? I wish they would just acknowledge that they’ve heard from me. I’ve been tring since Christmas Eve.


  10. Got a callback from EA. He gave me my missing donuts plus 55 donuts for my inconvenience. Now if I could get the Elf Bottler to work. I have tried all day. Does it like the bunny zapper did??? Help 😦


  11. I don’t want my Money back. I want the donut deal. Can’t reach EA and have no response from iTunes yet.
    I’m frustrated….


    • EVERYONE is trying to reach EA…think of rush hour traffic. Not to mention weekend so lighter staff. My best suggestion (though annoying) is to wait til Monday when normal business hours resume and staff is back to full capacity. Make note of the items you wanted and “KINDLY” ask for them as well if they are no longer available.

      Be kind as possible to the rep, as kindness goes a LONG way when everyone has just been yelling and screaming all weekend. You will get more accomplished that way. Trust me. 😉


      • They really should extend the donut deal given that these problems are THEIRS! The conspiracy part of me thinks they did this purposely just so people couldn’t get cheap donuts. The fact that they haven’t extended the deal is just another classless act from a classless organization. Oh, and as Bunny says, always be kind to the organization that is robbing you…


      • When you work for evil, you are an extension of evil… If you don’t get upset with the status quo, you are de facto condoning it.



    Its been 4 days and I’m still out of my money and no donuts. Contacted EA and just got an email that its a known issue and nothing else.. Guess they don’t care as long as they getting paid. Contacted Google with my receipt and haven’t heard anything from them either. Contacting Better Business Bureau. I feel robbed. And that’s exactly what this is. They got my money and I don’t have a product.


  13. I bought a storeful of donuts 10 PM Christmas evening with Amazon coins on my kindle and never received them. I had enough donuts already for any timed deals I wanted so I was willing to be patient, but the support from EA was HORRENDOUS. I opened a case Friday morning and the wait time were so long I wasn’t able to get anyone until 6 PM or so. I was told by that tech to wait 24 hours from purchase for my “account to sync”. So I waited. At 10 PM, I reopened the case and waited 1.5 hrs for another tech who told me there were server issues and all should be fixed “soon”. He would not elaborate on what soon might be so when I still didn’t receive them by noon the following day, I contacted Amazon for a refund. The coins came back to my account within the hour and I was able to make a new purchase without issues. I started playing this game only a few months ago- I can’t say I’ll be too eager to send any more $$ to EA after this experience. I can understand bugs and software glitches, even the long waits are forgivable given the holidays, but their complete failure to address a PURCHASE issue after TWO services calls and 36 hours is deplorable. Especially considering this problem was so widespread, you’d think they’d have some clearer information and instructions for people.


  14. I had this problem. After an hour and a half of waiting for chat, a very kind member of staff fixed this and gave me 50 donuts free for my troubles. I wish I had known about this workaround first!

    Also, there is no call back option unless you live in USA or Canada. I’m from the UK so I had to wait for chat.


  15. A big thank you to whoever suggested contacting Amazon directly instead of going through EA…I got a refund for my donut purchase, got the Amazon coins back immediately, and about an hour later I tried again and the purchase went through.


  16. Currently live chatting with EA. I was advised “I would like inform that the missing donuts is a known issue on which our specialist team is working. So don’t worry! you will get your donuts back soon.”


  17. My game crashed while trying to buy the holiday donuts, I ended up getting charged for them but they didnt show up in my game.

    I opened a case with EA about it yesterday and got an email with a case number but never heard anything else. I tried use their website but ended up waiting for a chat (only gave me the chat or phone call option) for over 3hrs before having to go to wok. I never had a person join the chat to help.

    Any advice on what to do next?


  18. EA sent me a response and told me to contact the game. I have since sent message to google play. Now we wait….


  19. So I have a major issue here and I hope you wonderful 3 can help me out. I got a 25 iTunes card as a gift loaded it to my iTunes account and bought a boatload of donuts it charged all of it to my bank account and didn’t touch my 25 cedit. I didn’t notice last night but I did today when I checked my bank account. Now I dont know what to do. I have no other use for it other than tapped out and I feel scammed. The funny thing is it did the same thing to my girlfriend except she has android but she bought a truckload and then bought a golden scratcher afterwards. It charged her bank the 50 but it took the 1.99 from her google play credit. She is devastated because she can’t afford the extra 25 and needed that money for something else. If you guys have any suggestions on what to do I’d really appreciate it. She contacted the google play feedback but has not heard anything yet. Do we need to contact EA or is this out of their hands? Sorry for the long post and thanks in advance for any help.


    • It is actually the settings in your app market you have to make. As you select ANY purchase using the markets…no matter where from…it will go right away to what YOU set up as the main point of purchase. In iTunes, I went in and set mine as “NONE” on the payment options. That way it allows ME to choose what I want to use.

      In Google Play, it also dings the Credit Card first, but there is a pull down option as you progress through the payment area and can select an alternate option…here is the difference… iTunes will allow multiple items, so you can use a gift card for most then a credit card for balance. Google play ONLY allows one payment…so if not enough on a gift card it will reject the purchase.


      • Not exactly what I wanted to hear lol I didn’t know about that option in the iTunes Store but I’ve also never used a gift card and I’ve only ever spent money on tapped out. Nice to know that about Google play for future purchases as well. Thank you sooo much Bunny for the response and answering my questions you guys are awesome! Although Im still disappointed I’m relived to know that it was our mistake. But I’ve got plenty of donuts to ease my pain now haha : p


        • You’re welcome. It is something that many people do not even pay attention to. Just tap tap tap…like the game. Lol.

          Gotta watch it close to make sure the payment charges to the right place. At first…my google was set to charge to my phone bill for items. I shut that option down fast. Lol.


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