Hey Howdy Hey Tappers!
So the Monorail Event hit our games about 24hrs ago..and we’re seeing loads and loads of questions come in. Most of them repeated questions asked. So hopefully one big Addicts Question Corner post will help address many of your questions AND prevent you from asking the same questions over and over again.
So check out this post for issues with Crashing, Brandine (and the spuckler brood), Blueprint limits, Negative tasks and more…
Let’s get to it shall we?
First thing I’m going to tell you guys is that 99.9999% of this stuff can be solved by using common sense. If something seems wrong it’s because it probably is. Trust your instinct. If you think it’s wrong, it probably is. Don’t panic and think it’s just your game if it seems like something bizarre is going on…use your good old noggin’ and think “if it doesn’t look right, it’s probably not. I bet something else is going on…” Also, check the comments before you comment. Often times you’ll see others with the same issue if it’s widespread. (note if it’s between 10pm EDT and 7am EDT, often times we’re not available to moderated the comments (surprisingly we sleep 😉 ) so you may not see comments on it then…)
So now let’s get into the issues…
Brandine and the Missing Spuckler Kids. OR Brandine and Not Able to Complete her Find Lost Spuckler Kid Task.
Ok so MANY of you are reporting that you rushed Brandine’s birth a Spuckler task to do the event and the Spuckler kid never showed up in your Springfield. This is a KNOWN issue with EA. All I can tell you to do is contact EA. They can’t restore the kid, but they should be able to refund your donuts. If you get someone that says they won’t refund them, try again until you get someone that will refund them. (every rep is different..and some just have bad attitudes)
There is a patch (supposedly) coming to fix this, but for now just contact EA and get your donuts back.
As far as the Find a Lost Spuckler Kid Task…first of all (as the walkthrough says) this is NOT required to progress in the event. It’s just a side quest. So you do not have to rush Brandine to do this. It’s optional.
Second, the task won’t appear in her task list. It’s her task at the Dump (the 30s one). So click on the dump and find Brandine’s name listed. Then tap Do it and it’ll start that task for it. It’s really that simple.
Negative Tasks Listed
On many of your random tasks you’re seeing a negative number listed. It looks something like this (any variation of this):
It looks strange because it is. You never see negative numbers with a task in TSTO. Even when they’re asking you to do something multiple times it still shows up as positive, like this:
So yes, this is a glitch. It’s going around, impacting almost everyone. The good news is it’s pretty much only on side quests.
A side quest is a random task that will popup to keep you engaged in the game. But they’re not even remotely close to being essential to progressing in the game. You’ll know it’s a side quest because there will be no dialogue that proceeds it, it’s just an ! over a character and then a task.
So my best advice is to just ignore it for now. Don’t worry about that quest and move onto something else. It should correct itself in a couple of days.
Now…there are a few of you reporting that it’s happening during a level questline (i saw some of you say it happened during Ruth Power’s questline)….if that’s the case then contact EA and let them know what’s going on, as in that case it’s preventing your progress.
Game Crashing When Visiting Neighbors, Tapping Buildings, Just in General
No one likes a crashing game, that’s for sure. However, this is one that’s not super widespread (at least not yet). So it’s very possible if your game is crashing after you’ve updated that there’s a bad file that made it’s way to your game when you updated.
My suggestion is to uninstall TSTO/ restart your device/ reinstall TSTO. This usually will solve crashing issues.
*Note: ONLY Do this if you have an Origin Account backing up your game. If you have not created an account, ie you play anonymously (no neighbors), do NOT uninstall your game. You will lose it. Instead create an account to back it up and then uninstall.
If this doesn’t resolve the crashing issue, contact EA…
Project Board Projects Maxing Out
So it seems many of you are hitting a wall at a certain point each day with the number of blueprints you can earn from projects. (ie you can only do so many projects/day) And when you hit that wall you see this message:
This does NOT appear to be a glitch. This looks like there IS a cap on how many projects you can turn in per day. Well, let me rephrase that …it’s not a cap on how many you can turn in, it’s a cap on how many Blueprints you can earn via the project board/day. (at least that’s how i’m seeing it)
There’s some indication in the files of “caps” for blueprint totals from the project board each day, BUT it’s not adding up 100% correctly (although it’s still making sense). Let me explain…I ran a little experiment in my game…here’s what I discovered:
The Files show the cap for August 12th (today’s date) is 9,000 Blueprints.
I ran projects, I did the biggest numbers I can get, here’s what I earned:
Project 1: 2,061 Blueprints
Project 2: 1,806 Blueprints
Daily Bonus of 1,200 Rewarded
Project 3: 2,123 Blueprints
Project 4: 2,178 Blueprints
This equals 9,368 Blueprints (with the 1200 Daily Bonus)
So in my case I did 4 projects and maxed out for the day. If the file max is showing 9,000 Blueprints than this makes sense for that as it’s just over 9,000. (it’s pretty hard to get it to stop exactly at 9,000 since each project is worth something different)
So this explains why some of you are getting capped at 4 projects, and some of you are getting capped at 12 or 13. It all depends on the Blueprint Payout for the project.
For those curious…tomorrow’s Blueprint cap is listed in the files as 13,500 from the Project Board. (and yesterday’s (8/11) was 4,500)
I will test this again tomorrow, if it works out again I’ll post the full list.
Now, for those worried about the cap screwing up their daily allotment of how many blueprints they need to get all the prizes….don’t forget you still get blueprints from Neighbor Actions, clearing buildings in your town AND from clearing possums in your town. So there are still loads of other ways to get Blueprints.
So this is how I see the Blueprint cap…it may not be 100%, as I’m still testing it out, BUT it makes complete sense. And based on the verbiage in the game when you cap out (Sebastian is tired….) that tells me it’s NOT a glitch. It’s intentional.
Where Can I Place the Monorail Tracks?
Monorail tracks can go over roadways, over rivers, etc. So there aren’t a lot of limitations on where you can put the track. So go crazy and let your imagination run wild with designs!
Springfield Heights Building Storage
Yes, the ability to store Springfield Heights Buildings (Valet Parking, Condos, Business Centers, Mansions, etc) have temporarily been disabled. So no, you’re not going crazy. This is happening to EVERYONE. We’re not 100% sure if it’s permanent or temporary, but my guess is it’s temporary.
My theory is this was disabled temporarily while EA fixes the disappearing building issues (when you’d previously put them in storage). So don’t panic and just go with the flow for now…and remember Springfield Heights is a PERMANENT addition to our games, so don’t rush it. Play the Monorail update, because that will be leaving next month…
Will You Be Doing __________ Post?
This is the 18th major event we’ve covered here on TSTO Addicts…and there are just certain posts we always do. Calendars (which is now up for Act 1), Should I Buys, walkthroughs, WDTCFs, and more specific posts about aspects of an event…we ALWAYS do those posts.
So if you don’t see them up on day 1 or 2, don’t panic. We will get to them.
Please keep in mind that we are real people, with real jobs…shockingly this isn’t our full time job. We have actual jobs that pay our bills and keep food on our tables that sometimes we need to focus on. Not to mention families that need our attention too. So when an event hits, sometimes it takes us a day or so to get our “feet wet” in the event and figure it all out. Because just like you, we’re playing it too. That’s how we learn and figure things out…we just play the game.
So sometimes the regular posts (like should I buy etc) take a backseat to more pressing issues (like blueprint caps and crashing issues). BUT we will get to them and they will be posted (and soon) they always are. 🙂
And that’s the basic 411 on all your pressing Monorail Event Questions (for now 😉 ).
What are your thoughts on the Monorail Event? Any issues you’re having not listed here? Are certain issues making more sense to you now? Sound off in the comments below, you know we love hearing from you!
Accidentally placed a track next to the monorail… now the game freezes and i can’t even move to get the piece out! Any news on any other patches to fix the freezing issues and negative tasks?
The patch is hitting everyone at different times. You can try contacting EA, see if they have any answers
I opened a case with German EA support for game freezes/crashes and now finally got the following feedback (translated from German):
“Our programmers are working to make gameplay stable again on current Android versions”
This includes all Android 5.x versions.
Spuckler kids:
All three of my towns at the beginning of the event had Brandine with about 16 days to go on “Birth another spuckler.”
On different days, each of my towns since has been given a spuckler yougn’ without Brandine finishing her 90 task.
What’s up with that?????
So far, this has been the BEST EVENT EVER !!!!!
Hey Addicts! A quick question about friend visits during the event: should we still leave our buildings uncollected for our neighbooreenos? It looks like my neighbours are dumping garbage on buildings, irrespective of whether they can collect cash/xp on them or not. (ie same buildings repeatedly tapped, Monsarno campus buildings, etc.) And I seem to have my pick of dumping grounds in their towns too. Just curious, as extra cash would help! Thanks😄
Collect any and all the money you want from your buildings…won’t impact neighbors.
Thanks girl!
Just throwing this out there for other fellow Tappers (My apologies if this is already on here), I have had problems with Negative Tasks for the past week (like many other TSTO players). I tried to hard close the game, restart my phone, and log in/out of Origin. When none of those resolved the issue I went to the EA web page and tried to leave a comment on the forum about this issue. Every time I tried to leave a comment, EA had me sign in multiple times and then nothing would happen (gahhhh!). I finally got fed up enough, after trying for 2 hours to leave a comment on their page that I tried to message them through a chat page on their site for help. I waited 20 minutes and when I received help, seconds later the connection was dropped on their end (TWICE.), so I had to call them and wait 10 minutes to speak to someone.
I could barely hear the lady on the other end and all she said was that they knew about the problem and they were working on it and it would take about a week. Then she hung up on me. (WTF. EA.)
I guess long story short, don’t waste your time trying to contact EA, my fellow Tappers. They are rude, their website is super frustrating, and their customer service is horrible. THIS site however has always been super helpful and awesome. Keep it up you guys! And thank you for your help.
Actually, it just depends on the rep that you happen to get. There are some who are very friendly, helpful, and may even shower you with some free sprinklies. Then there are others who are misinformed and, at best apathetic, at worst, downright rude.
If you don’t get good customer service from your first call. Hang up and call again. Hopefully you’ll get one of the first kind your second time!
My monorail only started on august 19th – how will I ever earn all the blueprints before act 1 ends?
A lot of grinding…
I have an origin friend that has somehow unlocked WAY more land than is available for sale in his/her Springfield Heights. Their Heights land goes all the way back to where the mountains end, even further than how far East their normal Springfield land goes. How is this possible? Am I missing something? I can write their origin name, but I’m not sure if that is good form or not.
They’re playing a hacked or modded game…
You can report them to EA if you’d like (sometimes they award donuts for it) or just ignore it.
OoooooooooooooooooooH
I can get Donuts for snitching????
I had one neighbor that I “suspect” was playing hacked for the past 30 days or so, I cannot get into his/her town for tapping. Wonder if they got busted.
(No, I would not snitch)
Sometimes you do…i can’t say it always happens. Personally I’ve never done it, only the recounts from readers here saying what EA did when they turned someone in.
This sounds like 30 coins of silver 🙁
I guess I’m never going to play again because i am not blowing up my town AGAIN! My streets, rivers, and pavement are everywhere and i cannot erase them. Last 2 updates this happened. I am so discouraged because I’m still trying to finish from last blow up plus keep the update caught up. Is there any advice?
Contact EA. See if they can correct it for you…
I did and she acted like she didn’t care. Said to keep checking back, but it’s been several months and my Springfield takes up a lot of space on my phone. Seems like they don’t appreciate customers, but maybe i should talk to someone else.
I would say try to get someone else. It all depends on who you get. Some EA reps are just plain awful (and rude) and not knowledgeable about the game what so ever. Others are really great, helpful and know a TON about about the game. Unfortunately, sometimes you just have to keep trying until you get someone helpful.
This is weird because a Spuckler kid just randomly showed up in my town but my Brandine is still pregnant and she’s not due for another 10 days. Those spuckler kids, too many to keep track of…
I had the same experience last night. Confused now.
I still have the negative task glitch on SVT and now this morning my game has started crashing when I try to clear garbage from the three buildings closest to the garbage dump. Annoying but I’ll just stop trying to clear then I guess
I have the same crash when I try to clear garbage. Not just ones close to the dump, everywhere. Got 16 buildings that crash me in storage now, with the characters that go with those buildings (boooo) I contacted ea and all they said that it was known. Sad face
I am having that problem my game keeps freezing and glitches when I try to do the garbage tasks. Even when I am tapping in the town can’t get any quests done now. EA said everyone apparently is going to suffer the glitch at some point. Way to go EA I can’t even game play.
Just wanted to let you know you are not alone.
My crashing is spreading like a virus. Each day, 3 more buildings are added to the total that crash my game. I am up to 18 buildings now.
The buildings that get added are always clumped together, and are either in SH or right on the other side…
But they always come in a set of 3. It has made the game unplayable for me, and EA is no help.. They know about the issue, but have no fix for it. Well, that’s helpful!
We need to figure out a way where we can gather statistics in how many folks are having these crashing problems, negative tasks, etc… (I don’t care about negative tasks myself… I am more concerned with the problems that crash my game.)
I don’t know what the answer is… Frustrating.
I have the same problem. Contacted EA about it. I basically said: look, this is making the game unplayable and I’m missing out on a lot of blueprints, both from not being able to tap my own buildings and also when visiting towns, because I see a lot of people who don’t “untap” their buildings anymore, which means there are no buildings for me to tap… so I asked them to please fix it AND please add some blueprints to my total, to keep me on track… I’ll keep you posted on how that will work out 🙂
I have the same problem, but maybe I found a solution.
Put those buildings to the inventory and place them again. Crashing problem with those buildings is gone 🙂
When I went to edit my monorail today, half of my town disappeared and isn’t showing up in my inventory but back in the store (insinuating that I do not own and must repurchase). When I closed the app and then reloaded, everything is back visually but I’m not able to access the buildings that disappeared, and those buildings still remain in the store ready for purchase (or repurchase). And, I am unable to use the characters associated with those buildings. Like, for example, I cannot send Mr. Burns to “Recycle Metal” because it says that I do not own Mr. Burns, even though I’ve owned Mr. Burns for several years now and I can visually see the Cooling Towers in my town.
I have closed app then reopened; deleted app all together then reloaded; and logged out and then back in to Origin.
Is this a glitch that others are experiencing as well?
Next step EA?
Yes, I would contact EA. They should be able to restore it for you
EA logged in to my game and figured I had picked up a corrupted file. They had to set my game back a whole day to before the problem. I ended up losing a lot of progress in the Monorail Event. I was at 53,460 blueprints this morning before the game went berserk on me. Now I’m at 45,228 blueprints and lost prize #7. I asked about getting donuts to rush the prize track back to where I was, but they said that they were “not allowed to do that as it is one of the drawbacks of having to set the game back in time”. Sure. Thanks EA. At least the game is back in working order.
Glad you’re game is back to working order…but I would try contacting them again and see if you get a different rep and ask for compensation. May not be enough to rush to the next prize, but if it’s 10-20 that’s a help.
Oh my God that sounds like a horrible glitch 😐
i have 17 days left for brandine, but a spuckler kid came out early today and the task is not yet done, is it worth it to cancel the brandine task now? or finishing this make the next kid appear.
I believe finishing it will make the next kid appear
Still stuck with Krusty having to visit Quik-E-Mart 100 times (I’m just ignoring it like the EA Customer Service ignored me (lol) … Its Sunday August 16 and I still randomly get the Bart Simpson Screen of Death (I’m sorry but this is a 3 year old App! EA needs to send a patch to fix this, then do a better job of monitoring game glitches! – my opinion).
No. 1 goal – I learn to have fun with this Game App the best that I can while appreciating all the work that goes into TSTOADDICTS) <3
Since the Springfield Heights update I haven’t gotten any random tasks. I thought that maybe since I haven’t gotten all my Heights buildings to level 5 (two more to go!) my game wasn’t giving me random character tasks, but apparently other people are getting them that aren’t done with Heights either. Is anyone else NOT getting them?! (Although maybe it’s a good thing- no tasks, no glitches?)
Is Brandine Worth buying over Jesse Grass?
Here is her original Should I Buy… add to that her ability in tasks this Event.
http://tstoaddicts.com/2014/02/06/should-i-spend-donuts-on-brandine/
I can’t believe you tried to excuse your lack of timely updates with the excuse that you have a life! (Tongue firmly planted in cheek) I am in the process of ruining my life with this “Life ruining fun” game, and I need all the company I can muster.
Seriously though, I am so thankful that you have dedicated yourselves to hosting this community. The info and perspectives you provide are invaluable. Please keep it up.
Lol we try to have lives….always easier when the weather is warmer
The crazy thing to me is that you guys do all the TSTO tapping AND run this site! Some days I can barely keep up with just the game (especially lately). Thanks again for doing this!
And have regular day jobs lol
It’s a lot of time management.
I don’t know if this has happens to anyone else, but since the monorail hit, I’ve noticed a problem with “Mutant Bart”
Usually you click the rabbit and you can pick either many mutant rabbits for 12hrs, which is a pain because you are always clicking them by accident,, or just a single Mutant Bart for 8hrs.
But since the last update, now you seem to have rabbits all over the place even before you send Bart on a task and you can’t get rid of them, and if you pick the 8hr “Mutant Bart” task, clicking a rabbit brings you to him too,
I’ve tried everything and the white rabbits are always there behind buildings waiting to be clicked on to zap you across the map to wherever Bart is.
Closing, and opening the game fresh without sending Bart on a task doesn’t help either.
And you aren’t aloud to store Mutant Bart to get rid of the rabbits,
Is there anything I can do about this?
I believe they removed the limitations on storing the mutant rabbit, so now you can. But beyond that all I can think of is a contact to EA.
Thanks for your help, I just discovered a few minutes ago I could store the Bart mutant rabbit, and all the rabbits that were showing when they weren’t supposed to when with him!
Then I put him back and set him to be the Bart-Rabbit, and no other bunnies showed up, thanks for your advice thought 🙂
Anyone have any design ideas for the monorail station expansion pieces?
I uninstalled and reinstalled and am still experiencing the glitch where if I tap on a house a friend visited, it crashes.
time to contact EA
Cool received a random free spuckler without having to send brandine. Now I have all 3! Thanks to this and the free donuts I got to speed her for st Patrick’s it’s only taken me 6 months to get them instead of 9 ^_^
So this morning i opened my game, automatically got dialogue from Cletus and was awarded Birthday Spuckler. I checked Brandine as i do have her on a “birth a spuckler” task but she’s still pregnant with 30 days to go. So I seem to have randomly been given a Spuckler. Is this a glitch? Anyone else experienced it?
That’s their repair I believe. Just sent people who had brandine and not all the kids yet a free spuckler. One less to birth..
Rats! I spent 5 donuts at the start of the Event to get my first Spuckler. I did with no problem (yea!)
However, I didn’t get a free 2nd Spuckler. (Sob)
And tapping on my only Spuckler yields no information – only a dance.
I rushed her for this event. No kid showed up and I did not get the “free” kid either 🙁 I still only see the one running around… do I have to call them or can I send in a email or post on a forum?
I would try contacting them directly as the post above indicates to do
Same thing for me. After two calls with EA hearing that they can’t do anything to fix this for me until the mass fix hits the files, the fix hits for a lot of people with no complaint and seems to pass right by my game. Guess I get to spend more time on the phone with EA.
Has krustyland’s Fan-ticket generation time decreased? It seems so. It was 4 hours. Now they are appearing earlier.
Today (probably, could have been earlier) my game switched off the “confirm donuts spent” option. Just by itself, I’m sure I haven’t entered the settings screen for months. Lost 10 donuts before I noticed 🙁
You don’t have to enter the Setting for it to change. Every Level Update it has a chance to change to OFF. Every time you buy something with donuts a pop up window appears “Don’t Ask Me Again” if you check it to NOT ask you again… off the Confirm goes. So watch it. Check it each update… and do not check “Don’t Ask Me Again”. 😉
I’m sure I didn’t check “don’t ask me”, especially that I haven’t spent donuts recently. Also the level update was a while ago, and I’m sure it was off aferwards… Thinking about it it could have been the two donuts I’ve been awarded today morning for “projects management”…
I’m waiting for someone to respond back to me. Hopefully these problems will get figured out. I already contacted ea, and installed and reinstalled it too. I’m not able to play with players or do the missions. It’s taking me forever to get blueprints. I’m only able to play with Mr Burns and Homer. I tried to edit the station and tracks were missing. It kicks me out or takes forever to get on.
My game is frozen. Tried logging in/out and reinstalling. It will open, but you can do nothing in the game.
Can you tap the buttons to Inventory some items? Unlink the rail tracks from Monorail? If not, EA. Sorry.
Try logging off for 24 hours. That is what EA told me to do. My 24 hours are not up yet, but I am trying it!
I just got off the phone with EA regarding my game crashing when I tap on buildings that have been “dumped on” by neighbors. The rep checked with a specialist and told me that this is a known issue that the studio is working on and we should be getting another update to fix it in the near future.
My whole monorail just vanished!!
I placed the station piece and all monorail pieces, station… Poof gone!
I thought shutting down and restarting might fix it but nope. No difference.
Has anyone else have this happen ?
I had to reset my phone(iPhone 5) and restart for the monorail to come back. Weird that nothing else went away. Oh well, back to tapping.
PS Commicbook guy task count went to -20 when monorail update occurred. He is doing a 24 hour task…meaning it is going to take 20 days to get him back….Doh!!
My town is getting a bit ridiculous in the cramming department, any word on if it’s safe to nuke with everything there, or should I store stuff before hand, or if it’s best to just wait it out until the event ends? I was tentative at first because of my seasonal stuff, but the monorail gave me a new idea..
There hasn’t been anything to say nuking isn’t safe. I know there were issues at first but I’ve done it with good results twice now. I’m on the edge of doing it one more time but waiting until monorail is over and I’ve reached 500 million in Springfield Heights.
My problem is with the monrail update. I can’t use players to do any mission any more. I got up to unlock 3 , and I tried to wait it out all day but nothing changed. My players are under construction supposedly??? I’m missing donuts as well. I can only use Mr Burns and Homer to do task. No one else. So I can’t gain blueprints easily like I was. Otherwise I wouldn’t be here. Also I was trying to edit my train station and tracks , it would kick me out or delete my stuff. I took snapshots too!
I am looking into it. Can you do me a favor and send me Screenshots of what you are seeing?
tstoaddictsblog@gmail.com
Don’t know if this has been discovered already or not but I had same issue. I put the building that provided the character into my inventory and then took it out of inventory and onto the grid again and the character was restored.
Yah… we got some tips on it further posts down. Thank you though for offering help too for fellow players. I love that our community watches out for one another 😉
I’ve same problem (missing half of my characters and if they show in task window all say under construction) and after two conversations with Madhur i was told they still working on it but in order to expedite it i should post my problem here. How it is that they testing their updates on paying customers going by “Lets see if this one work” but have no glitches when it comes to adding items to the store. Conclusion: EA Customer Service Suck.