Solving Current Server Connectivity Issue

Hey Howdy Hey Tappers!

Loads of you have been complaining you’re not able to get into TSTO, you get the server error message.  This is happening to some of you, but not all TSTO players. (I’m currently

Addicts Community Member Ebron has been dealing with this too & she’s been graciously communicating back and forth with EA about the issue.  So I’ve been posting her comments in various posts (you can find some info at the top of this post)

Yesterday, Ebron posted a solution to fixing the server issues & was gracious enough to grab a screenshot of the solution as well…for those who don’t read every comment.  Here’s the solution:

Now I know this isn’t feasible for everyone…as not everyone has a second device they can use but this should help a majority of you.  Even if you borrow a friend, parent, significant other’s device to do this quickly.

For those that can’t do this…your best bet is to contact EA or go to their forum and add your “Me Too” to their post.


74 responses to “Solving Current Server Connectivity Issue

  1. The servers are down i think
    Idk what too do
    I don’t have a second device and i didnt make an account on ea plz help me i invested some money in that game and I wouldn’t like it if it didn’t work 🥴😒💗
    Thx 😘

  2. Victoria Brandt

    Hi Team, I’m having an issue and I hope I’m not the only one! Somehow, once every 2hs, when I want to play, I’m getting “Download updates” it’s always the same amount, I’ve to download 3 updates and re login my account! Do you know how to solve this? Should I send an email to EA?

    Thanks in advance,

    Vicky from Buenos Aires

  3. Worked a treat for me – thanks Ebron, much appreciated!

  4. Tracy-1ltwoody920

    Occasionall, it hangs on loading the game – doesn’t get to “synchronizing “. If so, I close and restart – and it quickly loads.

    Awaiting th next week Event, although my 10 days just expired and I spent 25 donuts to restart my 10 days.

  5. My problem is it logs me out every time and I have to spend 20 min redownloading game every time I want to play!

  6. I was disconnected for a few days, tried all the resets, and finally contacted EA and got back on. I figured I wouldn’t be able to finish the quest line, but I got a message today that though the event is over, I can complete the current quest line and get the last building. Mighty decent of EA. Happy snow day to all those who are iced in today!

  7. I first tried the uninstall/reinstall method. Worked for a little bit, and then right back to the perpetual Bart screen.

    I then tried the two device method. It’s been working for three days now, knock on wood.

    Thanks to Ebron for figuring it out!!

  8. Thank you, thank you and thank you!

    Sent from my iPad


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