Bunny here. Putting on my glasses, getting out my pocket protector, and getting my magic fingers and thumbs ready to type those zeroes and ones. Basically…it’s Nerdy Time!!
For whatever various reasons, our game likes to frak with our minds and heads and nothing seems to quite go right. We panic. Throw our device. Scream. Yell. There may be many tears as well. Just slowly take your thumbs/fingers off the device or you may crack the screen. Lol. It’s ok. I am here to help. All of us are. Promise.
So there you are…happily tapping away. A new update hits. WOOHOO!!! You go through all the steps to update, install, and then log back into your game…but…wait a minute…THAT’S NOT YOUR GAME!!!
DON’T PANIC! This has happened before (as rare as it is), it most likely will happen again (not necessarily to you).
Now what to do? Well it really is quite simple for the most part. Just think of how you would hope someone would treat YOUR game if they hopped in it by mistake.
Step One: DO NOT PLAY THE GAME! No matter how cool you think the town is. Even if you have an idea to spend their hard earned donuts (not cool at all…seriously). Or think it would be fun to mess with their town. DON’T!! Exit back out of the game immediately.
Step Two: Shut down and restart your device. Hopefully this will help to clear up any glitch as it is commonly used for majority of any issue on electronics.
Step Three: When it finishes loading everything back, return to The Simpsons Tapped Out. Pay close attention to the name in the middle of the bottom on the welcome screen…“Welcome Back, _______”. If that name is NOT you. Use the “Log Out” icon to the left and make sure the game is logged out completely (I would suggest restart again after logging out if this is the case). If the name is YOURS…then go into your town and make sure it in fact belongs to you.
***Note: you may have to restart MORE than once to trigger this. I would try several restarts.*** (see article from EA)
None of this helped? Then Contact EA. They are the ones with the availabilty to access your game and assist in retrieval. Open a help ticket with them so they can work with you to resolve issue.
Back to my basement to drink some more water, eat my macaroni and hot dogs, and see what trouble I can cause this week.
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