Tag Archives: contact EA

Rollback Glitch

Hey Howdy Hey Tappers!

Seeing loads of reports (more so each day) coming in from players indicating their games suddenly think it’s a year or more ago!  They’re seeing questlines and tasks popup from events that happened months and even years ago. Examples include (but not limited to): Being asked to collect Red Ribbons (from County Fair), Pie Man questlines appearing (from Superheros) and more!

In addition, players may lose all new content related to Homer vs. the 18th Amendment!

If this happens to you…..

Unfortunately, there is no quick fix I can offer you. Uninstall/reinstall won’t help.  What you’ll have to do is contact EA directly and likely they’ll have to roll your game back a day or two in order to correct the issue. You can contact EA here:

https://help.ea.com/en/contact-us/new/?product=the-simpsons-tapped-out

Hopefully, that helps those of you struggling with this issue out!  Unfortunately, while I wish I could, there’s no quick fix I can offer.  This is the best/only way to get your individual game corrected.

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Glitch/Bug Alert: Completed Tasks Stuck

Hey Howdy Hey Tappers!

Seeing lots of comments from the last 24hrs or so about many of you having issues with completing your tasks.  You do the task assigned and it’s completed, but it won’t clear from your task bar preventing you from moving onto the next step.

00f50-problemas_tecnicos_tierra_freak_tierrafreak-com-ar

If you’re experiencing this, you’re not alone.  Many, many, MANY fellow Tappers are reporting the same issue.

So, what can be done about it?  We’ve got a post written up with some tips and tricks to try first, you can find that post here:

https://tstoaddicts.com/2014/12/19/troubleshooting-101-done-stuck/ 

Try those methods first.  If they still won’t clear for you the next step is to contact EA.

You can either do the call/chat option with them here (we always recommend call, if possible).

Or there’s a thread on the EA Forums.  It’s an older thread, but we recommended using it back in December when the issue happened, and it’s recently been “lit up” on the EA help forums.  So you can always put your issue there to hopefully get EA to fix it quicker!  That forum link is here:

http://answers.ea.com/t5/The-Simpsons-Tapped-Out/Stuck-Task-Finished-but-won-t-clear/td-p/30298

This issue has happened before, and I’m sure it’ll happen again.  So just makes sure you report it to EA to let them know it’s wide spread…and it should be fixed soon!

 

 

Troubleshooting 101- “Done” Stuck!

UPDATE: Getting scattered reports that many of these tasks are now starting to clear. I hope lighting the fire helped many of you out. Please let me know if many of you are still having this issue. Keep posting to forum and contacting EA as well if you are. 

Hey there Hoppereenos!

Bouncing by to try and help out with an issue that is hitting all over the place. Many different results. Many different issues. All seem to revolve around one thing, the task is stuck on “Done”.

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Game Crashing Issues

Hey there Hoppereenos, just bouncing by with a lil update of sorts. I was able to speak with EA today on the phone in regards to all the crashing happening after the update hit. It seems this is a known bug they are still working on and it is impacting many players on all platforms. Seemed to just increase for many Android with the “patch”.

Addict Tech Support

For now all they can do is credit you for any lost items during the crash and continue to report the players impacted to their tech department. They are working on a perm fix and keep sending patches to do so.

So if you lost items, donuts, elixr, w/e due to the constant crashes…contact EA and let them know so you can get credit for the items. (I always suggest a phone call response if the option is there.).

Hang in there in the meantime while they work on a fix.

~Bunny

 

TSTO Emblem Prize Glitches

Missing items? Missing skins? Losing your mind yet? I know mine is gone, but had to have one first to lose it, right? Lol.

ahhhh

 

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Troubleshooting 101 – THAT’S NOT MY GAME!

Bunny here. Putting on my glasses, getting out my pocket protector, and getting my magic fingers and thumbs ready to type those zeroes and ones. Basically…it’s Nerdy Time!!

For whatever various reasons, our game likes to frak with our minds and heads and nothing seems to quite go right. We panic. Throw our device. Scream. Yell. There may be many tears as well.  Just slowly take your thumbs/fingers off the device or you may crack the screen. Lol.  It’s ok. I am here to help. All of us are. Promise.

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Troubleshooting 101- Contacting EA

Update 7/27/16 (from Alissa): Here’s the current direct link to contact EA: Contact for TSTO.  Sorry this is the US link, but I believe it should help even if you’re in another country.

Bunny here. Putting on my glasses, getting out my pocket protector, and getting my magic fingers and thumbs ready to type those zeroes and ones. Basically…it’s Nerdy Time!!

For whatever various reasons, our game likes to frak with our minds and heads and nothing seems to quite go right. We panic. Throw our device. Scream. Yell. There may be many tears as well.  Just slowly take your thumbs/fingers off the device or you may crack the screen. Lol.  It’s ok. I am here to help. All of us are. Promise. 

Sample 2

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Glitchy Gil Deal

So a few days ago, EA brought back Gil and his Black Friday deal. A great bargain for those wanting the Springfield sign, the Duff Brewery (with Duffman), and $50,000 in game cash.

Unfortunately, I am also seeing now that more and more players are attempting to get the offer but it seems to have just disappeared into thin air. No rhyme or reason as to why.

I know for some, if you already own one of the two items listed, the offer will not appear, but that doesn’t seem to be the issue. What SHOULD happen is Gil would have appeared in your town begging you to click on him. He then offered the deal.

Gil Deal 1

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Where is…MY CHARACTER???!!

As more and more reports of the main quest line characters are coming in, I wanted to just touch basis and update everyone on the issue. Some have experienced Homer and/or Martin traveling to Krustyland, but are unable to get them to return back to Springfield to complete the next quest. Some, like Wookiee (keep clear, some arm ripping may occur), have Homer in Springfield…but off in the “dark lands”. (Mufasa told Simba not to go over there. “Everything the light touches” people, sheesh.) So some get the lovely treat and experience of being able to look at their characters…but unable to get to them at all. In my experience, I have nasty lil Gremlins “hiding” in the dark area. I assumed they just timed out as they are no longer there. (Thank goodness for that 4 hour count down.) I still have not had a response on my issue, I will update when/if I do.

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