Hey Howdy Hey Tappers!
Well I can’t say we didn’t expect it…although we were hoping it wouldn’t happen…Level 38, like all the updates before, has caused some Tappers games to go all Glitchy! This is probably one of our least favorite parts about doing this blog. We hate when you guys have issues with your games and they don’t cooperate so you can enjoy all the new goodies with the new update.
For Level 38, like Level 37, the most common Glitch occurring (and what we’re seeing most often in the comments) is the “Rollback Glitch”. This is where you’re at Level 38, you’ve updated and maybe purchased some items. Then you leave you game and when you return…Level 38 is gone! Your new items…gone. Your donuts (if you spent them)….gone. And it says you’re now on Level 37 (or lower)! What is a Tapper to do?!Well first thing is first. DON’T PANIC! I know that’s often easier said than done (especially if you have real $ in there on donuts)…but over reacting is the worst thing you can do. Instead try a few of the methods outlined in this post, from when it happened during the last update. If those methods don’t work….Contact EA.
I can however tell you, EA IS aware of the issue and they are suggesting that Tappers experiencing the problem (still after the troubleshoot methods outlined here) to comment on an open thread already started to address the problem.
Here’s the word direct from EA:
“01-16-2014 08:19 PM
We are aware that some users are experiencing an issue of accessing the wrong Springfield after downloading the 4.6.2 update. Please be assured that our team is working hard to resolve this issue and restore all affected users.
If you are affected by this issue:
Please post a message to our forum thread below so we can identify you for a fix:
When posting please include the information below:
• Origin ID
• Brief description of your issue
Thank you for your patience. We will continue to provide updates as our team works to resolve this issue”
So if you’re still experiencing the Rollback be sure to leave your info with EA on the thread so they can work to resolve your issue as quickly as possible. The more Tappers who report the problem the faster they’ll get on finding the solution.
Happy Tapping Friends!