A bit a go I posted in regards to the STILL ongoing issue with the Goo count just not matching up with the Spooktacular Bonus count. Not to mention sometimes just not getting one. I have been in constant contact with EA on the issue. Phone calls, emails, online chats, etc. I FINALLY got an update back. A little late for my taste as the event is about over, but at least they are trying to correct issue.
Here is the response I received…
Thank you for contacting Electronic Arts.
We appreciate your interest in ‘The Simpsons Tapped Out’ and are glad to hear that you have reached the 10000 GOO mark. I understand that your Spooktacular Bonus counter was reset without awarding the bonus Donuts on collecting the additional 2000 GOO in the game. We have received similar reports from other players as well and have already alerted the game studios. They are working to find the root cause of the problem so as to resolve the issue. I apologize for the inconvenience this may have caused to you and we’d highly appreciate your patience and understanding while the issue is being looked into.
For now, I have added ## Donuts on your account [*******] so that you do not lose earning your bonus Donuts. You may be required to logout and then login back to the same account to check the Donut’s balance in the game.
Please feel free to update this email and let us know if you have any further questions regarding the issue.
This is why I suggest issues like this still get reported, the more logged…the faster they seem to jump on correcting it. Not to mention they have been generous in attempting to compensate customers for issues. I really think they are starting to pay more attention to the avid players and listen to our suggestions.
So…in short…it may be fixed soon, just not sure if in time for the end of the event.