Hey Howdy Hey Tappers!
Popping in with another bug/glitch report for TSTO…this time related to the Springfield Heights update. Because one centralized placed where you guys can report your issues and see that you’re not alone in them…is better than issues scattered all over various posts…and feeling like you’re the only one with the problem. 🙂
Before we get into it just a note, yesterday I went over some issues that were happening since Tap Ball was removed, some of these are still going on. So if you don’t see your issue covered in this post, try checking out yesterdays crash report post to see if it’s covered there. (You can view yesterday’s post here)
So now, let’s tackle some of the common issues we’re seeing popup since Springfield Heights hit our towns including (but not limited to): missing donuts, land errors, missing currency and more! So let’s dive in shall we?
Let’s start with the big one…MISSING DONUTS!
There are LOADS of reports from you guys in the comments about your donuts going missing since the launch of Springfield Heights. And from what I understand EA is inundated with complaints about the missing donuts. Good. Keep flooding them. The more reports they get, the quicker it’ll get resolved.
So here’s the deal with the missing donuts….yes they’re really missing. No you’re not going crazy. EA IS aware of the situation and is currently working on a patch for it. Hopefully the patch will hit in 24-48hrs. In the meantime I still recommend contacting them and letting them know what’s happened in your game, just in case the patch doesn’t work at least there’s proof you contacted them.
So basically you’ve got two options at this point: 1- Contact EA (which I recommend doing) or 2- Do nothing and wait till the patch hits.
You can contact EA here
Land Error
Some of you are reporting seeing this message in your game (or some version of it): “Land Error Contact Support”.
If this happens to you first try uninstalling/restarting your device/reinstalling TSTO. See if this helps clear it (could just be a bad file). If that doesn’t work, you’ve got to do what the message says and Contact EA.
We have seen a few reports of this, so if you’re getting it you’re not alone. But from what we can see you do have to contact EA to get it cleared.
You can contact EA here
Missing Springfield Heights Currency
One of these (
)
Seeing reports from a few of you that you’re randomly missing Springfield Heights Currency. You’ll have 200, not buy anything and then be down to 180.
If this is happening to you…stop and think for a minute. Ask yourself if you’ve recently crafted Smart Devices. Each Smart Device you craft requires 2 and 1. So if you’ve recently acquired some smart devices…that could be why your currency has gone missing.
IF you don’t have any smart devices, heck if you haven’t unlocked the Springfield Institute of Technology…then stop and think if you recently unlocked a character to complete the task to get items. Remember after the initial 1-2 characters in each building it requires Springfield Heights Currency to unlock more. So that could also be where it’s going.
IF you don’t have an smart devices, if you haven’t recently unlocked any new characters to get currency…then contact EA.
You can contact EA here
Sending Characters on Currency Earning Tasks And Not Getting the Right Payout In Return
Seeing reports from a few of you that you send characters on a currency earning task that should yield 5 (for example) coffees, and you’re bank is only increasing by 3.
If this is happening to you follow the same procedures for the missing currency above…check to see if you created any smart devices or unlocked any new characters inbetween the time waiting for the currency task to complete.
IF you don’t have an smart devices, if you haven’t recently unlocked any new characters to get currency…then contact EA.
You can contact EA here
FPs Missing from Clearing Handshakes
Seeing reports from a few of you, and noticing in my own town, that when you tap on handshakes in your town they’re not dropping FPs (
) like the used to.
First, it’s not every building. Some buildings are still awarding them, but it is most of them. Not sure if this is a permanent change or just a bug that’ll get fixed with the next download.
For now my recommendation is to just sit tight with it and see what happens. But if it’s really bugging you contact EA.
You can contact EA here
I Can No Longer Spray Paint A Neighbor
It’s not just you. It looks like, at least for now, Vandalism Actions have been disabled. So you can no longer Spray Paint Moe’s, Town Hall or Springfield Elementary.
I have a feeling this has something to do with a vandalizing glitch that caused games to crash. So I have a feeling it will come back up eventually. So for now just sit tight…
And that my friends completes the first Springfield Heights Glitch/Bug report. The biggest issue is those missing donuts, and I can assure you they’re working no restoring them! So let’s hope they’re back soon!
Have you experienced any of these bugs? Did you contact EA or just waiting to see what happens? Any other bugs you’re seeing not covered here? Sound off in the comments below, you know we love hearing from you!
I’ve noticed that none of my Springfield residents or NPCs ever wander into Springfield Heights. With all the tasks taking place inside buildings and the characters leaving Springfield Heights if they aren’t doing a task it just seems like a very expensive ghost town. I hope they fix this.
Couldn’t agree more. I’m not planning on making it fancy. I spent a lot of time making a fancy area in my Springfield, I’ll use the buildings I like to expand it, the new area is my new dumping ground for things I’m not sure how to design around like the unemployment office, never have found a good spot for that oversized monstrosity.
Btw Zipff has been walking around while spying on others
Do you have a road leading up to the tunnel? I’ve had a few characters without SH tasks travel there, though not a ton. But the same had always been true for me for Squidport, too.
I had one solitary donut before installing the Springfield Heights update. Straight after it installed I suddenly had 6 donuts, bet then I visited a few friends towns and when I returned it went down to zero. Do you think its part of the same glitch?
Probably
it seems every so often I tap on a building or character, I’m taken to Channel 6 News, and it acts like I tapped on the building instead. other times, the characters themselves glitch out on me.
gonna try deleting the game from my iPhone, then doing a hard reset, and hope for the best. 😐
That may be caused by Arnie Pye. If he’s flying around and you accidentally tap on him… it takes you to Channel 6.
Ok. I’m not too bright but I’m stuck on trying to upgrade to 1,000,000 real estate dollars. My storage at the coffee shop in stuck at 20 and I need 25 to get higher. And I can’t get that without Lisa but to get Lisa I need the 1,000,000. What am I missing? Please help.
Build items in the Springfield Heights store using other currency like furniture to raise your real estate value.
I’ve just finished a second online chat. Had a little grumble that some customers were having their donuts restored and some were being told they couldn’t do that! The rep told me a patch is imminent but in the meantime my donuts were restored with either three or six added (I couldn’t remember whether I had 34 or 37 when they disappeared. I will be very careful until the patch appears though so apologies to my neighbours if I don’t appear to visit!
I contacted EA’s helpline a few moments ago over missing donuts (14) and they got back to me immediately, reinstating the donuts with a bonus 6 for my trouble, I suppose.
They were super helpful! Yay for EA!
wait whaaat? they told me theres nothing they could do and i lost 31 donuts 🙁
I am still waiting for the dang thing to start. 🙁
Placed the sideways driller after Burn’s spiel yesterday morning, when the update finally showed up…. & nothing else has triggered. I see stuff on the other side of the mountains, & have moved buildings so I can see the tunnel stuff, but nothing else has happened. No other pop up dialog, icons showing access or tracking, no indicators in the store. Geez… if they weren’t ready to give me actual access, I woulda loved to stay in tap ball mode to earn more fences!
Update: Ok… Much as I am hesitant about uninstalling/reinstalling apps because of prior problems, I did that and Burns finally woke up and got off his ancient wrinkled little buns and announced his intention to acquire mansions, etc.. and hired Ms Kwan. So on Homer/dynamite/tunnel now and will start watching out for glitches.
Thanks gang, for all you do!! We love and appreciate you and your efforts! ^_^ =^..^=
Here’s a little cheat i discovered if you are having the issue of buildings disappearing when you buy something from the store or go into mode to move/sell/store. Go into store and buy something and all the buildings reappear when you return to gameplay mode. Everyone will still be doing their tasks and, if you fancy, you can place the newly bought item anywhere, including places the disappeared buildings used to be. When the buildings return, they will just overlap the bought item. You can increase your Heights value, even if you have little space, and then you can just sell and buy again or keep it where it is.
Another cheat i found. If you buy a building (mansions, business centers, etc) and put it in you inventory, it seems that after a while (ithink 24 hrs?) the building will disappear from inventory and you have to rebuild it. Kinda sucks, but you do not lose any Heights Value and you gain the value again after you repurchase. On top of THAT for some reason the number you can rebuild exceeds the number you had in your inventory, so you can build more than the max of 10. Example: i had 10 buisness centers and 10 parking lots (some under construction) i put few in inventory for space, the next day i had to rebuild them but the ones under construction didnt count maybe? so had 7 in inventory but was able to purchase 4. So, my count was 11. I did it a couple times to check and now i have 12 business centers 13 parking lots. Dunno why, dunno if i even want that many, but there you go.
I have an issue im not seeing here related to quests for Springfield heights. I had multiple quests open for upgrading my mansions, valet, business centre etc, that I was working on and when I logged back in this morning they had all cleared off before I could complete them. Did anyone else experience this? What gives?
It happened to a bunch of us. Good news is it doesn’t appear to effect anything.
I’m getting this as well. Seems to be after visiting neighbours, the upgrade tasks flash up as done and I get the reward even though I haven’t upgraded whichever building!
Yep, that’s the same glitch that I’ve been seeing — I’ve been noticing that it happens after I visit someone who has advanced further in Springfield Heights than myself. When I return to my town I’ve been given the award!
FP problems are my biggest hiccup.
So the third time was the charm. I have complained to EA on three consecutive days in regards to the missing doughnuts. Finally, today, my missing doughnuts were reinstated. I was missing 16 doughnuts. I repeatedly asked for return of the missing doughnuts plus compensation doughnuts. They gave me the 16 doughnuts, but not the compensation doughnuts.
I don’t know what will happen when EA finally releases the patch update. I was told yesterday that the patch would be released in 24-48 hours, but I’m skeptical. EA never releases an update over the weekend. So for those of you waiting for the patch, I wouldn’t expect to see anything until Monday at the earliest. In the mean time, it’s worth your while to continue to contact EA until you get some results like I did.
Good luck.
Just reported my missing donuts. I spoke to a nice man who told me the patch should be here next week. He said to keep my ticket number and if a week passes and no match to reopen a new case and refer the old case number. He thanked me for not having an “attitude” about it.
Seeing the early issues most of you inundated with, I am glad I only I waited for the forced update. So far no issues yet with Springfield heights.
So I lost 89 donuts, and contacted EA support yesterday using the chat. After a half hour with the first guy who told me to wait for the patch, he passed me on to the supervisor, who also told me to wait for the patch, and offered me 20 donuts for my trouble. I asked to speak to someone else, so he said he passed my case along to a specialist, who would call me back in 2-4 hours. Fast forward 4 hours later, and I still haven’t received a call, so I go back to the EA help page and request a call back, which I get almost immediately. Again, after talking to two people who told me to wait for the patch, I finally got put through to a specialist, who was able to restore my donuts, plus some bonus donuts for my time.
So I guess the key is to be persistent until you get to speak to a specialist who can actually fix the problem, since it seems like the first level customer service folks can only give you 20 donuts max.
Since they STILL haven’t provided the patch as promised, I suggest everyone do the same. It’s not fair for EA to make us wait an indeterminate amount of time for them to fix their screw up, and just trust that everything wll be rectified, when they’ve created this world where both time and donuts are the most valuable currencies (and donuts are nearly impossible to earn).
I had a funny glitch this morning. After visiting a few neighbors, I came back to my Springfield and was rewarded for completing the “Getting Classy pt. 4” quest (even though none of my classic mansions had been upgraded to level 4). Then I visited a few more and when I came back I was rewarded for completing the “Cubical Dream pt. 2” quest (again, all my modern mansions were still at level 1)! In the end it makes no difference (I’ll still have to upgrade each type of mansion twice in order to complete the follow-up quests), but I thought I’d mention it.
Thanks for posting the contact information, I emailed EA and got a response by the next morning. They said they’re aware of the glitch and are working on a fix for the problem. They said that they will give me 15 donuts for my troubles when it is resolved.
Does anyone else being kicked out of the game I tap on a building or character set the to do a task or tap to collect rewards doesn’t seem to matter where ie. Visiting friends in the main area or in Springfield Heights and it sends me back to iPad home screen, am using an iPad Air with 128Gb? Would love to know if anyone else is having this problem.
working no restoring them! on***
I contacted EA about the donuts issue as soon as I noticed it missing. Was told they were aware of the issue and that a patch would be coming to fix it. That was 2 days ago now. 🙁
I’m experiencing a glitch with “pathing”. When Otto is done at the furniture shop he decides to take a stroll for the next 30-45 seconds when he is told to immediately return to the furniture store. He eventually goes there but it takes a long time (he walks all the way through the tunnel before he turns around) – Grampa does the same thing with the coffee shop – minor annoyances but I figured I’d mention them.
I’ve found putting just a single square of road right at the entrance helps with this. They hit that and don’t go any further.
This is happening to me too, and last night Lisa started doing it too. Pretty minor issue, but I’m OCD and it’s driving me crazy!!
Mine is the same. But I’m beginning to wonder if it’s a glitch, or designed that way. After all, Otto has been know to smoke a bit of the wacky tobaccy, and grandpa is-well- grandpa. So the two characters get lost from time to time, if you know what I mean.
I have the same issue. I like to think that the delay is Otto’s altered state of mind. 🙂
Yes, I have Otto, Krabappal, Fat Tony, and Grandpa routinely delaying their commands. Maybe they’re “chillaxing” (read Otto joke for adults here) or delisional.
I’m having the same issue. Also with Lisa and now krabapple
I am also having this exact same little problem! Nice to know I’m not the only one, hope it can be fixed as it messes things up when I’m ‘chain-tapping’!
…still missing my donuts and now I also really regret spending the rest too : +(
🙁
I don’t know if this is a glitch or a clue to returning content, but Kang has suddenly got the DNA string task (requires victorian UFO). Is anybody else seeing this ?
Tip for people like me who can’t keep track of their inventories and spend: screenshots. Morning, noon and night at the moment while these bugs are going round.
I just had a live chat with EA and my lost donuts were reinstated plus extra 5 for the inconvenience. I highly recomend people do this as they can see how many you lost and have the power to instant fix.
I lost 51 donuts. I contacted EA via online support and just had them call me back. I asked both of them if they would replace my donuts today They would not. They said they weren’t authorized to do so, because they’re waiting for a patch from the studio.
I wish EA would be consistent in the support they give their customers.
I had a live chat but they refused to reinstate my donuts and I notice the case has been marked resolved. Not impressed as it doesn’t seem to be a consistent approach.
I would contact them again. Unfortunately the squeaky wheel sometimes gets the grease. I definitely understand any frustration because I’ve been in the same boat.
You got lucky. They have no way of knowing how much you lost nor are they supposed to be giving them out due to the widespread problem. The really nice rep told me that. I will wait for the patch.
I only just unlocked the square the Heights Theater on it. And I noticed that once I unlocked it, it told me that I completed that quest. But it took away ALL of my Springfield Heights questlines except for Springfield Heights Pt. 9.
I assumed that there would be quests telling me to upgrade all of my buildings to Level 5, but after unlocking the Theater…they just disappeared.
I lost 91 donuts. At first I thought I was being stupid but I kept loosing them. I did an online chat but they didn’t give me my donuts they said they would forward my case to someone. Are they blowing me off or will I hear back from them? I guess I’ll have to wait and see.
Usually you’ll hear back
You will get them. I reported too and was assured I would be compensated.
Got 30 free Doughnuts this morning in the daily prize thing. Maybe EA saying sorry
OK, so here’s my glitch….I’ve been putting items into my inventory so I don’t accidentally upgrade them. I want 2 of each level and when I reach that level on one of the buildings I store it. So, when I went into my inventory to see what I already had I noticed I had extra buildings. I now currently have 12 of the classic mansions because of it. I didn’t purchase 3 of them….Hasn’t happened with any other building yet so interesting to see if it happens again.
I seem to have the opposite problem. I built all ten of the condos, stored seven of them at level 1, upgraded the rest, then stored those three at level 5. Today, the seven I stored at level 1 are gone, and I see two listings for the level 5 condos, one with two, another with the remaining one. To get the level 1 condos back I am building another set of seven. At least it’s only chairs for these…but still. I’m also getting a glitch where I get a completed task notification for leveling up a structure once I return from visiting my neighbors.
I had a combination of both building glitches. I lost four level 1 condos and one level 1 modern mansion, but gained three level 1 classic mansions (of which I now have thirteen).
I’ve also had the completed task notifications.
Will the patch return lost donuts? I mean. it wasn’t a lot, 15 donuts. just wondering?
It’s supposed to. At least that’s my understanding
Do you think there’s any danger of purchasing more donuts while I’m waiting for EA find my missing donuts?
If it was me I’d wait for the patch but ultimately up to you.
I’d wondered how my donuts vanished. I thought it was my own stupidity. Dammit, that’s usually a safe bet.