Hey Howdy Hey Tappers!
Another day another set of glitches, this update seems to be full of some odd ones! So let’s get straight to the latest report…
So I spent a good chunk of my afternoon on the phone with EA tech support to address (and hopefully resolve) a lot of issues we’re seeing popup over an over in the comments. I had a wonderful EA Rep named Luke (Hi Luke!), who plays TSTO and was all too willing to listen and try to help resolve as many of the glitches we see as possible. (some Clash of Clones related, some not) Here’s the result…
First…..we got a nice little in-game update today. This appears to just be glitch fixes (should fix cheaters and possibly shields glitch). more details below…
Elixir Truck Prize
So many of you are reporting either not getting Elixir OR only getting 1,000 Elixir when you reach and unlock that prize level (at 9,500 Gold). Here’s the deal…you’re only supposed to get 1,000 Elixir. And today’s update fixed the confusion.
Initially it showed the image of the Truck (which represents 4,000 Elixir), but it SAYS Elixir Bundle (which represents 1,000 Elixir), today’s update fixed the image so now the wording and the image both match 1,000 Elixir. So now it looks like this:
If you’re sill experiencing an issue where you’re not getting ANY Elixir…contact EA as they’ll have to go in and award it for you.
Missing Marge Skin
Some of you are reporting that you’ll win Marge AND get to The Power of Upgrades quest and Wizard Marge will disappear (Marge will still be there but her skin won’t). As of right now, it’s been reported BUT there’s no fix for it just yet. They’re advising everyone that’s experiencing this glitch to report it on the EA Answers forum. The link for this thread can be found here:
Reduced Payouts
Some of you are reporting depleted defending payouts (they’ve been cut in half or more in some cases). This is another one where, as of right now, it’s been reported BUT there’s no fix for it just yet. Again, EA is advising everyone that’s experiencing this glitch to report it on the EA Answers forum. The link for this thread can be found here:
http://answers.ea.com/t5/The-Simpsons-Tapped-Out/defending-payouts-decrease/m-p/3389635#U3389635
However, I think this is intentional. I think they realized people were earning gold WAY to fast and this is their attempt to slow the earning rate down. But that’s just my theory, we’ll have to wait to see if a patch comes out for it our not.
Shields/Roll With It Glitches
If you’re missing shields and/or experiencing the Roll with the glitch with the cheaters (the task won’t clear when you defend your town)….EA’s working on the patch for this, and it looks like that’s what hit with today’s update. The initial patch looks like it fixed it for about half of you…today’s update should attempt to restore it for everyone else. Hopefully this will also resolve the shield glitch many of you are experiencing as well.
The Shield Glitch is STILL here for most players. So for now, keep clearing them.
Finally..reports of not getting items EA Customer Support Promised You:
Anytime EA support promises you they’ll restore Elixir and/or offer you donuts it’s noted in your case file. In the case of donuts it has to be approved by a supervisor before they can give them to you, and that’s all noted on your case file. So if you get into a situation where EA says they’ll provide you with compensation and they don’t, immediately call back/chat back and say you were promised and you just want to know what happened.
Also, to avoid ANY issues…if they say they’ll award them to you, ask (nicely) if they can do it right then and there. In most cases they should be able to. If they say they can’t award them right then and there, verify with them that they’ve made the the notation in your case file. Ask them for a copy of your case number AND their name. This way if you have a problem you can refer back to both.
So that’s it for this glitch report/update post. Have YOU noticed any other glitches regarding Clash of Clones? Or do most of the issues seems squared away by now? Have you gotten your problem resolved? Sound off in the comments below, you know we LOVE hearing from you!
Contacted Help Centerby mail about reduced elixir/gold. The person who answered back admits it’s not a glitch and sends me to the forums.
“Please let me inform you that this is the glitch which is seen by some other players too, In order to fix this issue you have to directly report this issue to our developers via the platform that is developed by EA so that customer can directly interact with our developers. I am providing you the links of the forums please post your issue there and you will definitely be notified directly there.”
One of the threads is http://answers.ea.com/t5/The-Simpsons-Tapped-Out/defending-payouts-decrease/td-p/3389635/jump-to/first-unread-message
Please join this or any similar one to make them aware about how many players are affected by this glitch.
It won’t let me build boxingham palace! I won it, I have marge, she is in my inventory, but locked. I have no blue “do it” button in the task screen for Bart.
If you’ve reached that part in the questline:
http://tstoaddicts.com/2014/08/26/turbo-tappin-medieval-style-clash-of-clones-side-quests/
And it’s not unlocking for you definitely contact EA, could be something they’ll have to go into and restore for you.
The reduce payout glitch is not intentional. I contacted EA and they have acknowledged it is an issue. They compensated me with a small amount of elixir and gold and told me “game developers have already diagnosed the root cause of the issue and are working for a resolution”.
Someone else mentioned the same. 🙂
I was not offered any compensation, but they did acknowledge the problem and said they are working on a fix.
I have a problem with they not promising anything and making me contact them every 4 hours so they can tell me that I should wait until the studio/team fix the problem…
My experiences with advisors during this event have made me not enjoying it so much… I feel I continue playing only to help my neighbours and other players to get more elixir and gold.
Bunny, thank you for your walkthrough link yesterday regarding my inability to access wizard Marge, I was far enough along for her to be throwing fireballs, but it just wasn’t starting the task. I posted on the EA forum and turned off my ipad overnight. This morning the game “magically” started the quest! Might have been coincedence, but I am really happy it happened. Thanks again for your help.
I posted on EA’s forum and sent an email about the reduced payouts. I just got an email back saying they have identified the root cause of this and are working on correcting the problem. Yay!
woohoo… hopefully that means an update very soon
I have characters that keep DISAPPEARING!!!!! WTF????
Double check town hall just to make sure they’re missing. Also remember some characters can be found by storing and placing the building they came with. If they are truly missing, you’ll have to contact EA to have them replace it in your town.
http://tstoaddicts.com/2014/01/14/troubleshooting-101-contacting-ea/
Could the loss payouts be linked with the number of nerds you send in an attack? Maybe only sending 1 nerd to attack a building yields just 2 elixir/1 gold where multiple nerds in an attack brings 5 elixir/1 gold.
The number shouldn’t effect the payout. It just effects the timer before the building is destroyed.
I just talked to EA about the reduced payouts and they at first plied that the payout if effected by how tough the person attacking is regarding defending payouts. Mine have been cut in half, The only payout that is coming in correct is if i win on an attack. Otherwise its all half of what it should be. Then they said that they realize this is a problem and are working on it.
How do we complete the Barbarian and Smithers quest if Smithers is still *Error?
Store Burns Manor and then replace it to fix the Smithers error.
Tried that, I sold it and am re (re) building the house, see if that fixes it.
I do not care for this event at all but then again I am more of an Axis & Allies girl and never liked Lord of the Rings-D&D-Game of Thrones. Even though I can’t send my Panzers and Stukas to destroy other towns I am happy that for now most of the glitching and lag that occurs on my obsolete android has been resolved. Love the blog!
A Wirld War style event could be fun. Makes me want to replay that level in The Simpsons Game.
A glitch I’ve just noticed is to do with castle attack and nerd creation. One of my neighbours used a 20 cheaters to blitz my Barbarian Castle, and when I checked, I saw that it reset my nerd production back to 2 hours. So in the spirit of neighbourly love, I roared over there and carpet bombed his castle emporium in the true spirit of SAC. Costly I know, but as General MacArthur said, there is no substitute for victory.
However, after doing this I retired momentarily from the horrors of war and surfed the net, but when I returned (nice WW2 pun there), I found that the reset had been reset; ie. All my castles were identical in nerd production timing (no time loss after all), so basically the timing glitch mislead me into thinking that castle destruction stops nerd production, which it doesn’t, so I wasted 3 precious 20’s thinking a first strike would eliminate a threat for at least 2 hours.
It would make it strategically worthwhile if this was the case, but it’s just an annoying glitch.
It takes a lil bit sometime for you game to sync. I always give mine just a lil bit to catch up just in case.
Guess I got lucky. My Cheater 20 task cleared yesterday. Got a message as soon as the game starter saying the task was completed. Yea!
Are we getting free DONUTS
Gotta be more specific. There are a few towards the end of the questline.
There is a bug that can cause payouts on attack losses to pay as attack wins! I’m not happy with that because it is going to make bragging rights meaningless, and essentially spoil fun comparing strategy results. People can benefit from this bug without even realizing it. I don’t know if the bug was fixed in the update on 8/28/2014. The bug has been verified by several people on the forum. I was benefitting from it without knowing. The bug is that if all your outstanding nerds are attacking buildings, and the maximum time for the attack across them all is T hours, and you leave the game and come back after T hours, then you’ll be credited as if they all won! So for example, if starting from no nerds deployed, you send them on attacks and make sure that you never have them spend more than 12 hours, and then right before bed send as many nerds as your max, then through the day some of them will resolve and get paid out correctly and reported to you, but those final nerds and any remaining out are still working. Now wait more than 12 hours before you start the game again. You’ll get credited as if those remaining all won. Clearly to get the max out of this you’d want to attack random towns. Well there you have it. I assume this bug was there from the start of the event, and probably accounts for so many people being way ahead without spending a single donut. Cheers!
The bug is still in the update from yesterday.
EA claims to be working on it.
Thanks for that update. If they fix it, those late to the party are going to claim foul. But then I wasn’t around for those stackable glitches, like SQP tiles. 🙂
Ben, I have a question…..
Are the elixir bonuses a guarantee? Even if you send 1 x nerd to attack a castle on a 14hr mission for 140 elixir/ gold will you definitely get it? Or will defending it knock that to 0 or a percentage of?
I’ve noticed if you attack the ‘an invader’ cities the rewards are about 6 x greater than actual neighbours, which kinda makes going to neighbours for elixir a bit pointless? What’s the scoop folks?
(Also, why would a guy who’s t-shirt says “genius at work” spend all his time playing a children’s freemium game?)
Sorry, laughed a bit too heartily at the last bit. I suspect quite a few geniuses play this game. I am certainly not one of them. If all the code works as it should, elixir should come as programmed. As for invaders vs neighbors, randoms pay out more. The rub is whether your neighbors are active and attacking regularly. Mine are so I stick to my friends list. If they aren’t, your better payout is in randoms.
The scoop is that if the castle/buildings are defended, the payout is the same as for both neighbours and random invaders. Also if I attack my neighbours, they attack me back and get more gold that way. With random invaders, no way of knowing.
My thought on the reduced payout is, If you have high level upgrades and attack a low level upgrade town and lose you get less. It would make it more like clash of clans that way
My game is lagging so everything is going in slow-motion.
That’s not cool.. 🙁
Definitely report it to EA, similar issues happened after Easter
I contacted EA because I didn’t get my nerds when I went to collect and one of my castles were destroyed. I asked about the payout and was told it did NOT change. She sent both up to a specialist and they should be getting back to me.
The defend/rebuild did change…last week I was getting 10/5 Gold (10 for Defend, 5 for rebuild) now i’m getting 5/2 Gold.
I know but she said it should not have…. I dunno, maybe she was unaware.
Many are not aware of the issue that the rewards are in half.
I bought a golden scratch r the other day and something happened between Google play and TSTO and it force closed. TSTO then wouldn’t load at all so I tried deleting cache and then uninstalled and reinstalled it and when I finally got back in, it said my progress wasn’t saved and that I needed to save it on my other device. Well I only have one device. I clicked play anyways and no Golden scratch ticket but a dollar gone. The first guy I talked to wasn’t helpful at all and said he would talk to someone about why I couldn’t get into my game. They didn’t listen at all! Finally the second guy was helpful and looked into it and said to check back in my game soon and I would have one. The golden scratch ticket was in my inventory! I’m happy it was solved!
So question about the rudimentary basics of this quest. I just reread through your guide, but was hoping someone might clarify. You want your nerds to sack a building before it can be defended. So is it worth going all out and putting as many nerds as possible I it? That strategy only seems realistic if you can log in every two hours.
Yes and no. Because odds are your neighbor (or random town) will defend against it before it is destroyed….and you still get the same payout for a building being destroyed whether you put 1 nerd or 10 nerds there. So in theory…it’s better to spread your nerds around and get a return on 10 from 10 different houses, instead of putting 10 on 1 house and getting the same payout if your neighbor defends against it. At least that’s my chain of thought…
At aprox 9pm last night I was playin my town and it threw me out of the game(no big surprise.) So, as I normally do, I reloaded the app and now even when im logged into my origin account the game is starting over from the begining cut scene and I can’t access my town. Any ideas? Heard of this b4?
It may happen. Dont panic. Couple of taps should bring you back.
http://tstoaddicts.com/2014/07/05/troubleshooting-101-my-game-went-back-to-level-1/
I sure hope so. I frikin luv this silly little game. A friend of mine lost her game months ago and she couldn’t even get ea to help. I may try the friend page login later if it doesn’t come back
Well… nothing. I tried o do the restart reload thing but the game throws me out before I can even get far enough along to access my friends page and just restarts at the opening cutscene over and over.
Hate to say it but sounds like you need to get in touch with EA.
http://tstoaddicts.com/2014/01/14/troubleshooting-101-contacting-ea/
I’ve not noticed any significant change in gold collecting. I’ve done the math, and things are trending normally in my game. However, I’m extremely happy I got the elixir bundle prize yesterday, because it paid out 4000 elixir instead of 1000.
Great. I was late starting this event because of real life events, then I just started going good and I got the receive half of the gold and elixir you are supposed to receive glitch. It is very slow going now trying to reach 9500 gold. And on top of that, my wizard Marge skin is stuck in inventory saying that it needs a Quest to unlock. stored Moes Tavern and that did nothing. But now I see I need wizard Marge upgraded to level 4 to continue with one of the other quest lines. I am trying to maintain my enthusiasm but it is very frustrating.
Have you started the Power of Upgrades quests yet? That is when she unlocks for use. This is a LONG event. I would not worry. LOTS of time still. Over a month.
I think that I should have. I finished the gold farm with Barbarian Homer. I have 7700 in gold. I have Moe’s Tavern and characters free. wizard Marge skin is locked in inventory.
Right now I am on the Pointless but Compulsive quest. I have built Bart and Lisa’s castles and have leveled them and the castles up several levels. This quest requires you to upgrade Wizard Marge to level 4 which I can’t do right now since I don’t have her.
Here is the walk through. See where you are.
http://tstoaddicts.com/2014/08/21/turbo-tappin-medieval-style-prince-the-premise-clash-of-clones-and-the-power-of-upgrades/
If she’s just gone after unlocking her and putting her into play…. Contact EA
Another problem with the update is I can’t purchase anything in app anymore, either by Bill my account or using my card. I get some garbage pop up message that makes no sense. Yet my in app purchases still work for family guy. They’ll be losing money on this.
That is something you may want to check with your App market on.
What would it have to do with the app market it it worked before this update and now it won’t but it still works in my other games?
Sometimes there may be a block in place on specific apps. You can ask your app market if they see any.
So what do we do about the reduced defending payouts?
Just keep reporting it to the forums until we get it resolved.
Here’s an email i got from EA in regards to lower payouts, not very helpful but shows we should be getting full payouts.
H-h-howdily-doodily,
Thank you for contacting Electronic Arts, my name is Ken and I will be the Specialist assisting you with your TSTO Clash of the Clones credit concern.
I can understand the concerns that you have for the rewards that you received from attacking and defending during this event. I would like to provide you some additional information that i found in relation to there tasks, please see below.
Attacking
Random Town
Castle
Win Elixir140 – Gold50
Lose Elixir10 – Gold2
House
Win Elixir70 – Gold25
Lose Elixir5 – Gold1
Friend’s Town
Castle
Win Elixir25 – Gold10
Lose Elixir10 – Gold2
House
Win Elixir18 – Gold8
Lose Elixir5 – Gold1
Defending
Castle/House
Win Elixir20 – Gold10
Lose Elixir10 – Gold5
I hope that the information I have provided you today was informative and I would appreciate if you would review any follow up emails which will provide links or additional articles
Thanks again for taking the time to work with us and please let us know if there is anything else we could do for you. Please keep an eye out on your email for further information from us in regards to new releases, game updates, experience surveys, discounts, and many other goodies!
So….exact same ones as in the two posts I did for Attack and Defend. So…still issue.
http://tstoaddicts.com/2014/08/20/attack-run-away/
http://tstoaddicts.com/2014/08/21/d-fence-defending-your-springfield/
Hmm, I was hoping for more comments to read to see if this has been indeed fixed, but since there’s not I’ll ask the question and see if anyone comments back: has the shield glitch indeed been fixed for most everyone? I ask because I have a lot of houses being attacked at the moment, and I was hoping to finally visit my Krustyland, if nothing else to simply bring back my characters who have been stuck there. I figured out, sadly after restarting a bunch of them on quests, that I couldn’t return without making my shields disappear & thereby cheating me & my visitors out of rewards. If anyone would like to get back to me on this I’d appreciate it.
As this post and the Update post both stated…the issue is NOT fixed. Keep clearing them or risk losing them.
Well my bad then, but this post was talking about the missing shields/roll with it glitches, and it says that it looks like the intial patch fixed it for about half…today’s update should fix it for everyone else. That makes it sound as if it might’ve been fixed. I also realize that it says the glitch is still there. But since my game updated I was attempting to err on the side of caution before defending. Sorry to have bothered you
No bother at all. Just letting you know it is still ongoing. We were hopeful the patch fixed it as EA stated it was coming just not when, but do not know til we get reports back. Reports are it is still down and still not working, so we updated this post to reflect that too.
I lost 40+ shields earlier 🙁 I keep clicking on Krustyland without thinking about it, it’s when the loading screen comes up that I realise what I’ve done.
The only real option is to clear your town and then jump to Krustyland, it’s not ideal but everybody gets something that way and you can retrieve your characters. I’ve just put everything on hold over there until the issue is fixed.
I’ve done the same Dirk, put my Krustyland on hold. I cleared the houses, freed up my peeps, and now am free to go back to whatever. Oh, and I get what you’re saying about clicking it unintentionally. You’re used to going there so you do it without thinking, then say doh!
Well, the shield glitch is still here. I left four on houses and went to K-land, when I came back they were gone. Really want to leave them for neighbors, oh well.
So I’ve been not defending and leaving the shields in place. I had about 20 buildings and all 3 of my castles being attacked and just left it. Went into Krustyland, came back, and all the attacks had stopped, none of the buildings were destroyed, and I didn’t have any extra gold or elixir. Just kind of “meh’d” it as a one off but has this happened to anyone else?
Yes…the disappearing shields are still an issue. As we stated in here, previous glitch posts, and the Update post. Sadly 🙁
Keep on clearing them all for now.
http://tstoaddicts.com/2014/08/27/in-game-update-4/
Oh ok, didn’t realise that was what the glitch was. Thought it had to do with payouts. Cheers.
No worries. So many things going on. Figured you may have missed it. 😉
Not related to this, but have you seen this? https://www.youtube.com/watch?v=kYNPtDbykp0
I hadn’t. Thanks so much for sharing!
Awesome!